Google is unable to fulfill all Pixel and Pixel XL orders in a timely manner

Google is unable to fulfill all Pixel and Pixel XL orders in a timely manner
Google started taking pre-orders for the Pixel and Pixel XL immediately after announcing them, on October 4. Unfortunately, although both phones started to ship on October 19, many users are disappointed to find out that their orders - placed via Google Store - aren't arriving too soon.

There's a full thread over a Reddit where Pixel customers are reporting that their handsets are scheduled to ship as late as the second half of November, even in the case of pre-orders placed in the first half of October. Most problems seem to be related to the Pixel XL, although the regular Pixel is also arriving late for some customers. 9to5Google has it that the “shipping department is running 3 weeks behind” - at least for Pixel units ordered via Project Fi. At the same time, a number of customers are noting that, although Google did ship their Pixel, the phone hasn't reached them because FedEx is in no rush to deliver it.

We must mention that we ourselves already received a Quite Black Pixel 32 GB yesterday, October 24, after placing a rather late pre-order on October 13 (with express shipping). Maybe we were lucky.

Last week, on October 19, Google stated the following:


Have you ordered a Pixel or Pixel XL? If yes, did you receive it, or has it still not made its way out of Google's warehouses?

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Related phones

Pixel XL
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 3450 mAh(32h talk time)

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24 Comments

1. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

As much as I love Google, there is no damn excuse for this! I feel like Google does this every year with their nexus/pixel launch and it's getting completely pathetic! Cmon google, make enough units to reach out to your loyal customers! I wanted to order a pixel C for the longest time but have been unable to because everytime I go to the google store, it lists it as out of stock. This is unnaceptable and google should be ashamed of themselves. Why advertise such a kickbutt phone but not be able to sell it? You guys need to really take advantage of this time now that the note 7s keep exploding but you guys are also blowing it!

2. ProblemSolver15

Posts: 372; Member since: Jun 14, 2010

It was a pain in the ass getting my 6P last year, too. And my Nexus 6 in Cloud White the year before that. They botch releases yearly.

3. Derekjeter

Posts: 1492; Member since: Oct 27, 2011

My order had original ship date of October 31 and now it says November 7th. This sucks, nobody does it better than Apple. My iPhone 7 plus came in two weeks sooner than expected.

4. hellonerds

Posts: 334; Member since: Aug 27, 2013

Still have 701 days till Google supports updates for it lol.. Time to lower the price Google. . Nexus prices*

5. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

I hope they release a new nexus 7 (or pixel 7). It could be the best tablet ever.

6. Omarc07

Posts: 574; Member since: Nov 12, 2012

I want this phone but dont want to get verizon haha

7. Awalker

Posts: 1977; Member since: Aug 15, 2013

Order it directly from Google. You can use their interest free payment plan or purchase it in full. You can also buy it at full price from Verizon and take it to any carrier.

20. NarutoKage14

Posts: 1324; Member since: Aug 31, 2016

I haven't even been able to place my order. I want the XL 128 GB in either silver or black but it's never in stock. The 32 GB silver was in stock last I checked a few hours ago but that's not enough storage for me.

8. ameran

Posts: 344; Member since: Dec 04, 2013

I am glad I got mine on the first day. I love this phone and I am not sure if I ever go back to Samsung. Hardware design is important but the software experience is more important. I am thrilled with pure Android. The smoothest user interface I have ever had. I could imagine Pixel XL is better than iPhone as well.

9. tedkord

Posts: 17357; Member since: Jun 17, 2009

I considered getting an XL, but I bought an Axon 7 and an expensive guitar this month, and the wife is giving me the eye.

12. bucky

Posts: 3784; Member since: Sep 30, 2009

Lol Tedkord, I know exactly what you're talking about. Bought an iPhone and a gtx 1080 in the last couple of months. I'm on probation.

13. tedkord

Posts: 17357; Member since: Jun 17, 2009

I might get away with those. The guitar was over $2000. How is that 1080? That's a lot of horsepower, but I've read that the nVidia cards don't do so well with DX12.

19. NarutoKage14

Posts: 1324; Member since: Aug 31, 2016

On the 970/980 cards you will almost always get better performance with DX11 due to architecture. I was honestly expecting the 1070/1080 cards to do better with DX12.

23. tedkord

Posts: 17357; Member since: Jun 17, 2009

All the benchmarks I've seen show the 1070 running neck and neck with the 980, and the 1080 beating it by a bit in DX11. Heck, it beat the Titan, from what I saw. It's DX12 where it had issues .

10. bonnie100th

Posts: 29; Member since: Apr 01, 2010

I was in the waiting list, managed to order last week, schedule delivery November 22nd.

11. lmao2016

Posts: 82; Member since: Mar 17, 2016

I think they gave a vast amount of stock to Verizon if you pay attention to the Pixel commercials Google doesn't do much to promote the play store, but I'm pretty sure you here the only at "Verizon phrase" and that's because the play store isn't a mainstream way of buy a phone but Verizon is... Btw switch from T-Mobile to Verizon and I'm kinda digging it Verizon is truly the king here at least when it come to reception.

14. bambamboogy02

Posts: 838; Member since: Jun 23, 2012

VZW is on back order till 12/02/2016 for a Picel XL 128GB. I would love to get one, but don't want to wait 37+ days for it to arrive.

15. Foomanchoo80

Posts: 6; Member since: Oct 25, 2016

Ordered my XL on the 10th, expected shipping was 23-25 Nov, received it today, good job Google....everyone please just relax, you will get your phones

22. Branson28

Posts: 55; Member since: Mar 26, 2014

Did your status ever change from preordered? I ordered the XL 128gb Quite Black a few hours after the announcement on 10/4 and it still shows "preordered" with Nov. 23-25 ship dates.

24. Foomanchoo80

Posts: 6; Member since: Oct 25, 2016

Mine went from preordered to shipped

16. hado86

Posts: 177; Member since: Oct 15, 2014

At this point this fraking retarded on Google. It's not an excuse but Att is getting the pixel and before the year is over so what they do have could be on commitment

17. jcp04

Posts: 1; Member since: Oct 25, 2016

Wow this is crazy, a lot of people still aren't getting their phones. I preordered my Pixel XL on October 18th and got it the 20th.

18. DavidDau

Posts: 30; Member since: Oct 24, 2016

It's a marketing strategy, isn't it? Many people talk about their shortage in supplement and this seems creating a high virtual demand.

21. barrykar

Posts: 8; Member since: Mar 31, 2011

I ordered my pixel 128 gig from verizon Saturday they said it wouldnt ship till 11/2 but I got it today!

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