Galaxy S10 5G reportedly catches fire, Samsung says there's been 'external damage'

Galaxy S10 5G reportedly catches fire, Samsung says there's been 'external damage'
While Korean media vents that Chinese phone makers are all coming out with 5G models, and some like Xiaomi are even able to make them for half the price of their local equivalents from Samsung or LG, the more worrying story today is that a Galaxy S10 5G has reportedly caught fire all on its own.

Samsung's first 5G handset went on sale in Korea a few weeks ago, and is about to land on Verizon on May 16. A buyer in Korea is reporting that it's been just six days of use, and the S10 5G started emitting smoke while being at the desk. The user grabbed it and threw it on the ground, and that, according to them, has been the only rougher impact the phone has suffered in the period.

They contacted Samsung and took the Galaxy S10 5G to an authorized repair center. After a waiting period of two weeks, Samsung got back to the owner, and said that it can't compensate the buyer as "there is evidence of external damage."

As a reminder, the Galaxy S10 5G sports the largest battery pack ever on a flagship model from Samsung - 4500 mAh - and we are eagerly awaiting to put it through its paces in battery life as well as camera tests, given that it has no less than six cameras in total all around.

We'll see how this story develops, and Samsung has bitter experience with thermal runaway of the Note 7's batteries, yet there should be more than one claim and counterclaim in situations like this before we reach any conclusions.



Related phones

Galaxy S10 5G
  • Display 6.7" 1440 x 3040 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 256 GB
  • Battery 4500 mAh

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26 Comments

1. iloveapps

Posts: 855; Member since: Mar 21, 2019

What happened Samsung, this is bad after Samsung Fold.

23. matistight

Posts: 987; Member since: May 13, 2009

This is the "Note7 moment" that everyone acted like the Fold did lol

2. adecvat

Posts: 641; Member since: Nov 15, 2013

"Samsung got back to the owner, and said it's your problem" Typical Samsung.

3. ijuanp03

Posts: 602; Member since: Dec 30, 2014

Not really. They recalled all Note 7 devices. This is Apple's strategy right here.

6. notfair

Posts: 745; Member since: Jan 30, 2017

They learned from the best, daddy apple.

13. oldskool50

Posts: 1587; Member since: Mar 29, 2019

Please show any previous Samsung incident where, Samsung blame the user for something that was not caused by the user. I want to see it. Please post nay and all links to any situation where Samsung accused a customer of something that was not the customers fault. I wanna see it.

25. cheetah2k

Posts: 2256; Member since: Jan 16, 2011

Yep agreed. Only Apple will say it was held wrong and users fault....

4. ijuanp03

Posts: 602; Member since: Dec 30, 2014

Samsung, please don't copy Apple by blaming customers. Own up and investigate this ASAP. You recalled all your Note7 devices. This is a serious issue.

5. blac.inc

Posts: 59; Member since: May 16, 2018

Well they did...

7. blingblingthing

Posts: 967; Member since: Oct 23, 2012

They responded in 2 weeks and confirmed there was external damage.

8. DBounce

Posts: 170; Member since: Apr 26, 2014

It just might be the owner dropped it, wanted a new one, so claimed it caught on fire to get a new one for free. If there is a real issue, it will reveal itself.

11. User123456789

Posts: 925; Member since: Feb 22, 2019

Phones all over the globe fall on the floor daily. This fact does not set them on fire...

15. scarface21173

Posts: 692; Member since: Aug 17, 2014

Drop it on floor break it, then set on fire simple ; )

17. Rampage_Taco

Posts: 1061; Member since: Jan 17, 2017

Phones all over the world don't come packed with a 4500mAh battery. And the proper hit could cause the battery to start over heating

26. cheetah2k

Posts: 2256; Member since: Jan 16, 2011

Most likely the phone was heavily dropped, then caught fire. not caught fire and thrown on the ground lol...

9. LawnBoy

Posts: 190; Member since: Feb 23, 2019

Probably a disgruntled Apple owner jealous that Sammy is making better products and tried to sabotage their image. Notice this happened to a 5G model? Yes, larger battery but some of the mid range Sammy's have that large a battery too. And the 10+ is only 400mA behind that as the Note 9 is 500 behind. No battery issues. Hoax I'm guessing.

19. BuffaloSouce unregistered

Are you dumb, stupid or stupid?

10. TechNeck

Posts: 651; Member since: Aug 29, 2014

The back panel honestly looks like someone hammered it

12. Vancetastic

Posts: 1365; Member since: May 17, 2017

Gosh, I sure hope no one jumps to any conclusions.

14. oldskool50

Posts: 1587; Member since: Mar 29, 2019

They already have because it is Samsung. Another OEm had several models burn, but yet PA wrote only one or 2 articles about any one model. But the Note 7 alone had more articles than all of the iphone ones combined. Even though when you Google other phones which have caught fire, only one leads the pack where they had 6 models that were know to have defective batteries that caught fire. Here is a hint, it wasn't Samsung.

16. oldskool50

Posts: 1587; Member since: Mar 29, 2019

Dropping a phone in most cases, will only cause external damage. Samsung is claiming that the phone shows external damage. Is this external damage from something that happened internally? or from something the user did?

18. Rampage_Taco

Posts: 1061; Member since: Jan 17, 2017

The real reason it caught fire was the user clearly held the device the wrong way and used an unofficial charging cable. Or maybe its because Samsung knew the battery couldn't handled the new software update so it throttled the battery until it lit up, possibilities are endless

20. apple-rulz

Posts: 2120; Member since: Dec 27, 2016

Samsung plays the innocent routine until caught, Samsung not only turns out shoddy devices but they’re also murderers; https://www.google.com/amp/s/www.bloomberg.com/amp/news/articles/2018-11-23/samsung-apologizes-over-sicknesses-deaths-of-some-workers

22. sissy246

Posts: 7120; Member since: Mar 04, 2015

Just like apple did until they got caught. But it will come out if this is not fake and Samsung needs to pay the guy back his money or give him a damn new phone.

21. tangbunna

Posts: 480; Member since: Sep 29, 2016

JerryRigEverthing's screen burning style gone too far.

24. matistight

Posts: 987; Member since: May 13, 2009

I love how blurry the first 2 pics are and the 3rd is super clear

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