Fix for Nokia Lumia 900 is coming; buyers through April 21st get $100 rebate

Fix for Nokia Lumia 900 is coming; buyers through April 21st get $100 rebate
The other day we told you about a problem that some Nokia Lumia 900 users were having with their phone. Today, Finnish based Nokia admitted that a memory management issue with the software on the phone was preventing some users from connecting to the internet. The difficulties have nothing to do with hardware of the device or AT&T's network.

The good news is that Nokia has quickly responded with a software fix which will be ready on April 16th. The manufacturer is allowing those who bought the flagship Windows Phone model to either download the new software or swap their flawed model for a new one. Nokia U.S. Chief Chris Weber says that the company is already producing new units of the phone with the new software which he says are being shipped to AT&T stores.

In addition, all those who bought the phone will receive a $100 rebate from Nokia regardless of whether or not their phone is affected. Considering that the phone is $99.99 with a 2-year contract, that effectively makes the Nokia Lumia 900 free for those who purchase the phone before Midnight Pacific Time on April 21st. Weber noted that the customer always comes first which he says is why Nokia is offering the rebate. The executive also added that the company is investigating how such a problem with the software made it though testing and went out in units sold to the public.

source: AllThingsD

Related phones

Lumia 900
  • Display 4.3" 480 x 800 pixels
  • Camera 8 MP / 1.3 MP front
  • Processor Qualcomm Snapdragon S2 APQ8055, Single core, 1400 MHz
  • Storage 16 GB
  • Battery 1830 mAh(8h 3G talk time)

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37 Comments

1. Dameon

Posts: 32; Member since: Mar 06, 2012

nice deal for them

2. Lucas777

Posts: 2137; Member since: Jan 06, 2011

wow so a free lumia 99 for everyone... they need to advertise this if they are going to do it!

24. -box-

Posts: 3991; Member since: Jan 04, 2012

So Nokia isn't claiming it's a feature or its users are holding it wrong, and admitting it immediately, and going well above the expected norm and refunding the purchase price while exchanging as well? Wow, every OEM should do this.

27. Lucas777

Posts: 2137; Member since: Jan 06, 2011

i know! and they have the fix coming within a week!

3. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

Dang, Nokia isn't screwing around!

4. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

That's really sad, a major software fix for a flagship device that was just released. And, before you criticize (because iDon't), not being able to connect to the internet when most of what we do requires internet connectivity is a MAJOR flaw. I was hoping more from Windows Mobile's new flagship phone; sad, really sad [really].

8. Gusto

Posts: 28; Member since: Mar 20, 2012

Yeah, but finding it, admiting it, correcting in fast time, and also rebating some money for the problem, make them better than most of other companies out there. That's how all brands should treat their flagship, with prime service. On other note, this move is a better marketing than any other thing they did until now. Be sure that if i was thinking of buying it, this would seal the deal, not for the money but for how they responded to the problem.

16. threeline

Posts: 311; Member since: Sep 11, 2011

I think it is great marketing, it may have been on purpose, if so great move because I just became interested, the black one is actually very nice looking.

11. Lucas777

Posts: 2137; Member since: Jan 06, 2011

lots of major phones have problems... thats why they have software updates... there hasnt been one phone thats been perfect from day one... im just glad its an easily fixable software thing and not a recall-worthy hardware issue

23. bbblader

Posts: 590; Member since: Oct 24, 2011

apple's responce to the 4s battery problem: 1 month later nokia's responce about the l900 internet problem: less than 24 hours later problem iDiot?

33. TROLL.IS.AHA

Posts: 58; Member since: Apr 10, 2012

Same to!

35. Snoobab

Posts: 175; Member since: Dec 07, 2011

Those affected have got $100 off their AT&T bill and a replacement phone, while you're still sitting with your same iPhone and zero compensation (Antennagate, anyone?). It's seriously time that people started getting off Apple's d**k!

5. RiseAgainst94

Posts: 281; Member since: Mar 03, 2012

Really shouldn't be complaining too much about the problem they had with data usage. Within a few days they found a way to fix it (just a testament to how well supported this device is) and now being able to get a new high end smartphone for free. It's a steal, and i'm sold.

6. JSern

Posts: 282; Member since: May 22, 2011

I sense there's a Windows Phone hater in Phone Arena. Almost every WP topic has a row of -1 dislike. Lifeless, like that's going to bring down WP

7. laheelahee

Posts: 213; Member since: Apr 09, 2012

its on the Sprint / Samsung gNote article too

9. jdubis

Posts: 14; Member since: Jan 15, 2012

This is pretty impressive considering it has been out two days and they fixed it. Um I pretty sure to this day apple has not fixed the battery issue with the 4s. Oh yah it also took apple weeks to admit the issue.

10. vvelez5

Posts: 623; Member since: Jan 29, 2011

Damn so how do I get my hundred bucks?

20. TechyMexican

Posts: 17; Member since: Jan 02, 2012

it should appear as a credit on your AT&T account. It will be used toward your next bill

34. vvelez5

Posts: 623; Member since: Jan 29, 2011

Good news, definitely could use 100 bucks off my plan, even if it is for just one month. Would have preferred it in some form of gift card or rebate wouldn't mind getting some accessories to go with this phone.

12. KIANO

Posts: 91; Member since: Feb 13, 2011

Nice deal! Their quick responsiveness to fix device issues and consumers supports put Nokia in good image for public. Continue so, Nokia and WP will do well in smartphone markets.

13. Archan_Pe

Posts: 74; Member since: Apr 08, 2012

Its funny how they actually said "the beta test is over" uhuh xD... still a lumia 900 fan but honestly the add was good, but next time it needs to be fail proof

25. -box-

Posts: 3991; Member since: Jan 04, 2012

True, but apparently the problem was limited to a relatively small number of units produced in Mexico, while most of the units were produced in Asia. I know mine was made in Korea and hasn't had any problems. Considering how many hundreds of thousands of units were produced, there's bound to be some flaws, either from the manufacturing end or the supply end. It could be something as simple as a die press for a chip had worn down at a supplier causing premature failure of the chip, and it can be difficult catching that in quality control

29. dha_george

Posts: 54; Member since: Jan 27, 2010

mine was made in Korea and i am experiencing the data connection issue.

14. shymonsam

Posts: 4; Member since: Apr 10, 2012

Remember how Apple handled the death Grip issue on iphone 4 !!!!! Jobs said " stop holding your phone that way .." !!!! holy fixes

17. threeline

Posts: 311; Member since: Sep 11, 2011

Too funny!

21. rnk.khch

Posts: 86; Member since: Jan 30, 2012

So true!! Customers matter for Nokia, whereas for apple, filling their pocket with customers' money matters!!

15. xq10xa

Posts: 808; Member since: Dec 07, 2010

My phone has this issue it seems :(

18. Chuck.Norris unregistered

This is impressive, owning up to the problem and then issuing a fix as well, plus $99 rebate to make you feel even better, unlike my experience with LG 3D,http://www.phonearena.com/news/LG-Optimus-3D-plagued-by-ghost-call-issues-after-Gingerbread-update_id27030, to this date LG have yet to admit to the problem let alone make a fix for it. Go Nokia, set the standard the rest will follow or fail.

19. darktranquillity

Posts: 285; Member since: Feb 28, 2012

Wow!!

22. xq10xa

Posts: 808; Member since: Dec 07, 2010

sucks cuz now im going to Coachella with no internet. :( No apps work either that use internet.. that blows. cmon guys. lol.

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