Essential Phone phishing scam: Wrongdoers try to steal customers' sensitive data through email


It seems that select to-be adopters of the Essential Phone have fallen victims to a lowly phishing scam. Wrongdoers, posing as Essential Products Customer Care, have tried to acquir pictures of official document—driver’s license, state ID, or passport— from customers, leading them to believe that said documents need to be presented in order to validate their Essential Phone orders. 

The scam email has been sent from customercare@essential.com, which would seem like it would be a legitimate email of Essential. However, the company's customer support email is support@essentialsupport.zendesk.com, which is the reason why people fell for the scam in the first place. The fact that the scammers have gained access to a ton of customer emails heavily implies that Essential has also been a victim of a hacker attack or a security leak over at Andy Rubin's company.


Here follows the full body of the email scam, sent by customercare@essential.com:


Essential has revealed it's aware of the scam and is working towards resolving the issue. "We’re aware of & looking into a recent e-mail received by some customers. We’ve taken steps to mitigate & will update with more info soon," the company said on Twitter.



If you have received such an email, don't reply, and most importantly, never share your personal identity documents over the Internet, especially in such suspicious circumstances. 

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