Essential Phone phishing scam: Wrongdoers try to steal customers' sensitive data through email

Essential Phone phishing scam: Wrongdoers try to steal customers' sensitive data through email

It seems that select to-be adopters of the Essential Phone have fallen victims to a lowly phishing scam. Wrongdoers, posing as Essential Products Customer Care, have tried to acquir pictures of official document—driver’s license, state ID, or passport— from customers, leading them to believe that said documents need to be presented in order to validate their Essential Phone orders. 

The scam email has been sent from customercare@essential.com, which would seem like it would be a legitimate email of Essential. However, the company's customer support email is support@essentialsupport.zendesk.com, which is the reason why people fell for the scam in the first place. The fact that the scammers have gained access to a ton of customer emails heavily implies that Essential has also been a victim of a hacker attack or a security leak over at Andy Rubin's company.


Here follows the full body of the email scam, sent by customercare@essential.com:


Essential has revealed it's aware of the scam and is working towards resolving the issue. "We’re aware of & looking into a recent e-mail received by some customers. We’ve taken steps to mitigate & will update with more info soon," the company said on Twitter.



If you have received such an email, don't reply, and most importantly, never share your personal identity documents over the Internet, especially in such suspicious circumstances. 


source: Reddit

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6 Comments

1. royman

Posts: 17; Member since: Jul 04, 2017

One of the reasons these third-rate products may be good but will never catch up :(

2. fyahking

Posts: 1146; Member since: Jan 28, 2015

No way!!!

3. kiko007

Posts: 7491; Member since: Feb 17, 2016

This product launch has been an absolute s**tshow.

4. Plasticsh1t

Posts: 3091; Member since: Sep 01, 2014

This will give a bad name to the start up company. They should remedy this asap.

6. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

All platforms have phishing emails. Criminals are always looking for a way to get a consumers data. The consumer has to be smart enough not to fall for such, no matter what product they use or buy. I don't see this effecting Essential that much because the people who will buy this product should already be knowledgeable.

5. PhoneInQuestion

Posts: 496; Member since: Aug 20, 2017

A phone with truly drop resistant materials (mid-frame) and a bezel-free display was too good to be true, I knew it.

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