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Business Chat for iMessage available on the developer preview for iOS 11

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There are companies like Needle that provide businesses with real time chat and chat operators that consumers and customers can communicate with in order to learn more about a product, place an order, and track a shipment. Apple is making a similar customer service platform available as part of iOS 11 with Business Chat for iMessage. Offered now to those  businesses subscribed to the developer preview, Business Chat for iMessage allows customers and companies to communicate using chat.

The platform lets customers purchase a product, track shipments and more. Simple tasks related to customer service can also be handled using the Business Chat platform. Apple has integrated this into its own apps like Safari, Siri, Spotlight, and Maps. Users will be able to use Apple Pay to make a purchase over chat. And since the messages are saved, customers can refer to them at a later time if need be.


With the developer preview, companies can serve their customers using an Apple iPhone or an Apple iPad. To get the ball rolling on a way to ring the virtual cash register for your business, go to register.apple.com/business-chat.


via RedmondPie

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