There are companies like Needle that provide businesses with real time chat and chat operators that consumers and customers can communicate with in order to learn more about a product, place an order, and track a shipment. Apple is making a similar customer service platform available as part of iOS 11 with Business Chat for iMessage. Offered now to those businesses subscribed to the developer preview, Business Chat for iMessage allows customers and companies to communicate using chat.
The platform lets customers purchase a product, track shipments and more. Simple tasks related to customer service can also be handled using the Business Chat platform. Apple has integrated this into its own apps like Safari, Siri, Spotlight, and Maps. Users will be able to use Apple Pay to make a purchase over chat. And since the messages are saved, customers can refer to them at a later time if need be.
Business Chat for iMessages allows businesses to make sales and handle customer inquiries using chat
With the developer preview, companies can serve their customers using an Apple iPhone or an Apple iPad. To get the ball rolling on a way to ring the virtual cash register for your business, go to register.apple.com/business-chat.
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"Business Chat is a powerful new way for businesses to connect with customers directly in Messages. Using Business Chat, your customers can get answers to questions, resolve issues, and complete transactions on their iPhone, iPad, and Apple Watch. Customers can find your business and start conversations from Safari, Maps, Spotlight, and Siri."-Apple
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Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
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