Business Chat for iMessage available on the developer preview for iOS 11

There are companies like Needle that provide businesses with real time chat and chat operators that consumers and customers can communicate with in order to learn more about a product, place an order, and track a shipment. Apple is making a similar customer service platform available as part of iOS 11 with Business Chat for iMessage. Offered now to those  businesses subscribed to the developer preview, Business Chat for iMessage allows customers and companies to communicate using chat.

The platform lets customers purchase a product, track shipments and more. Simple tasks related to customer service can also be handled using the Business Chat platform. Apple has integrated this into its own apps like Safari, Siri, Spotlight, and Maps. Users will be able to use Apple Pay to make a purchase over chat. And since the messages are saved, customers can refer to them at a later time if need be.

Business Chat for iMessages allows businesses to make sales and handle customer inquiries using chat

Business Chat for iMessages allows businesses to make sales and handle customer inquiries using chat


With the developer preview, companies can serve their customers using an Apple iPhone or an Apple iPad. To get the ball rolling on a way to ring the virtual cash register for your business, go to register.apple.com/business-chat.


via RedmondPie

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7 Comments

2. toukale

Posts: 599; Member since: Jun 10, 2015

Not sure how I feel about this. I know Apple means well with this. They want to give their users even more reasons to continue to use imessage, it actually adds value for the users, but I do see how others can misuse this. There is already this devide where to some vendors, iOS users are just the better consumer to target simply because of their buying power. This will simply make it easier on those businesses to target and continue this devide even more. As a user of both platform, I am not sure this is a good thing for the industry, we have enough divisions in the world as is.

3. ibend

Posts: 6747; Member since: Sep 30, 2014

why not? their messaging system is really secure.. it's isn't like iPhone cant get crashed, bricked, repeatedly call 911, or exploited in any way by simple text message... /s

4. mikehunta727 unregistered

iMessage is really secure for a mass market messaging app, it surpasses Allo, Hangouts, etc in security and etc. But I too don't know how exactly to feel about this yet either

5. RebelwithoutaClue

Posts: 5474; Member since: Apr 05, 2013

Actually Allo has end to end encryption as well, you just have to choose incognito mode. Which makes it as secure as iMessage, signal and the likes.

6. Nopers unregistered

Not all end to end encryption is equal. WhatsApp has back door access.

8. RebelwithoutaClue

Posts: 5474; Member since: Apr 05, 2013

WhatsApp allows for the encryption keys to be reset, after which they could intercept new messages (not the old ones). The sender isn't made aware of this unless they opted in to receive encryption warnings. To turn this on, is always a good thing. But Allo doesn't do this. So it's as safe as iMessage.

7. Foxgabanna

Posts: 572; Member since: Sep 11, 2016

Goodbye Paypal, Square, and etc!

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