Bought a second-hand Galaxy Note 7 unit? Samsung will still exchange it for you!
Samsung will offer a free Galaxy S7 or Galaxy S7 edge unit to those who’ve purchased a used Galaxy Note 7. It doesn’t matter where you’ve got your phone from; regardless of the seller (friend, colleague, Swappa, eBay, etc), the company will offer you a free replacement phone.
Best of all, customers don’t have to contact the first owner of the phone. Instead, they should just contact Samsung at 1-844-265-619 to send their potentially faulty Note 7 units in and receive their replacement Galaxy S7 or Galaxy S7 edge. Since customers have originally purchased a phone with a 5.7-inch display, we have a hunch that most of them will replace it for a Galaxy S7 edge, a handset that comes with a 5.5-inch display, as opposed to the standard S7, which comes with a 5.2-inch panel.
In a press statement, Samsung said:
On our part, we’d like to urge you not to hold on to your Galaxy Note 7. If your unit didn’t burst in flames until now, don’t take this as a guarantee that it won’t spontaneously combust later on. This is serious business guys; you’re not just putting yourself at risk, but others as well.
What do you guys make of this, were any of our readers brave enough to purchase a second-hand Galaxy Note 7? If so, how are you getting to terms with the fact that you should exchange your phone for a Galaxy S7 or a Galaxy S7 edge?
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco