Bought a second-hand Galaxy Note 7 unit? Samsung will still exchange it for you!

If you’ve bought a second-hand Samsung Galaxy Note 7, you’re probably wondering if Samsung will still exchange your phone. Fortunately, the manufacturer has officially announced that those who’ve purchased a used Galaxy Note 7 unit can and should exchange their phones. 

Samsung will offer a free Galaxy S7 or Galaxy S7 edge unit to those who’ve purchased a used Galaxy Note 7. It doesn’t matter where you’ve got your phone from; regardless of the seller (friend, colleague, Swappa, eBay, etc), the company will offer you a free replacement phone. 

Best of all, customers don’t have to contact the first owner of the phone. Instead, they should just contact Samsung at 1-844-265-619 to send their potentially faulty Note 7 units in and receive their replacement Galaxy S7 or Galaxy S7 edge. Since customers have originally purchased a phone with a 5.7-inch display, we have a hunch that most of them will replace it for a Galaxy S7 edge, a handset that comes with a 5.5-inch display, as opposed to the standard S7, which comes with a 5.2-inch panel.

In a press statement, Samsung said:

On our part, we’d like to urge you not to hold on to your Galaxy Note 7. If your unit didn’t burst in flames until now, don’t take this as a guarantee that it won’t spontaneously combust later on. This is serious business guys; you’re not just putting yourself at risk, but others as well.

What do you guys make of this, were any of our readers brave enough to purchase a second-hand Galaxy Note 7? If so, how are you getting to terms with the fact that you should exchange your phone for a Galaxy S7 or a Galaxy S7 edge?

Story timeline



18. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016


15. handsomparis

Posts: 130; Member since: Jun 11, 2015

My note 7 still going strong

17. sissy246

Posts: 7129; Member since: Mar 04, 2015

I am not going to rag on you like some are going to here but my advice is to return it. Get you a note 5 or a note 4 if you want a note phone.

13. Tanii

Posts: 132; Member since: Apr 30, 2015

Within a month or two second hand's price would also be near to new...

12. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

Maher if you are reading this try calling them or go to the official store on your country.

9. Droid773

Posts: 49; Member since: Dec 22, 2012

This is exactly what they should've done since the beginning. I bought 2 galaxy note 7 from Swappa and they told me to do this and that etc. In the end I wasted my time and money. I should make another call smh. I own almost every Samsung product but since this bad experience, Im switching to LG & Apple (Own 6S Plus). Most likely I'll never buy from Sammy again.

11. truthwins unregistered

You can even go for one plus 3 its a safe choice

8. Ticklemyfancy

Posts: 214; Member since: Oct 09, 2016

Well, it is their duty because it was them who fu**Ed the Note line

4. phonehome

Posts: 812; Member since: Dec 19, 2014

PhoneArena just smokin' with Note 7 articles. Dayyyyum!

2. Zylam

Posts: 1825; Member since: Oct 20, 2010

Wow now that's good customer service.

1. asirfaysal

Posts: 108; Member since: Jul 19, 2016

Hoping note series will be back with a bang!

3. ProblemSolver15

Posts: 372; Member since: Jun 14, 2010

You sly devil, you...

14. brar.arsh

Posts: 202; Member since: Sep 12, 2012

Already bangee alot man, what you really want?

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