With Verizon customers sporting the BlackBerry Z10
still waiting for the BlackBerry 10.1 update
, the Canadian manufacturer's CEO is not a happy camper. Thorsten Heins explains how it is hard for his team to talk to U.S. carriers about BlackBerry features when certain mobile operators have yet to bring out the latest OS version. BlackBerry thought it had everything figured out how to remain in control of updates by getting approval from the carriers to send out the updated radio code in advance of the rest of the update. BlackBerry felt that if it sent out the update to the radio code first, the carriers would be more willing to let the OEM send out the rest of the update since it would only affect the users of the phone and not the carriers.
Unfortunately for BlackBerry, this plan hasn't worked. But Heins understands why the updates are moving so slowly and even understands the carriers' way of thinking. The executive points out that the operators have let a new OS with new products onto their networks. So the carriers test and test and test to make sure that the most important asset they own, which is the quality of the connections on their pipelines, remain high. Heins believes that once the carriers see how stable the platform is, future updates won't require all of that testing and all of the delays.
"We're trying to work with all of our carriers, specifically in the US, to speed this process up. They're willing to engage, but the process is the process. When my team talks about 10.1, 10.2, I always remind them of, 'You know what's in, but these guys out there don't even have it yet.' We tend to get ahead of the curve ourselves and think this is what BlackBerry 10 really is, and then customers even don't have it in their hands. We will continue to push that as strong as we can, because I'm not satisfied with these cycle times of new updates."
"They let a whole new platform onto their networks, whole new products. Nobody knows what they're going to do on the carrier's side, so they're testing themselves thoroughly. The network is their asset. The quality of their connectivity is their asset. We have to be sympathetic with this as well, but I hope and I'm optimistic that going forward, when they learn about the stability the platform, this will improve quite substantially."
-Thorsten Heins, CEO, BlackBerry