BlackBerry CEO Heins not happy with how long it takes carriers to update OS

BlackBerry CEO Heins not happy with how long it takes carriers to update OS
With Verizon customers sporting the BlackBerry Z10 still waiting for the BlackBerry 10.1 update, the Canadian manufacturer's CEO is not a happy camper. Thorsten Heins explains how it is hard for his team to talk to U.S. carriers about BlackBerry features when certain mobile operators have yet to bring out the latest OS version. BlackBerry thought it had everything figured out how to remain in control of updates by getting approval from the carriers to send out the updated radio code in advance of the rest of the update. BlackBerry felt that if it sent out the update to the radio code first, the carriers would be more willing to let the OEM send out the rest of the update since it would only affect the users of the phone and not the carriers.

Unfortunately for BlackBerry, this plan hasn't worked. But Heins understands why the updates are moving so slowly and even understands the carriers' way of thinking. The executive points out that the operators have let a new OS with new products onto their networks. So the carriers test and test and test to make sure that the most important asset they own, which is the quality of the connections on their pipelines, remain high. Heins believes that once the carriers see how stable the platform is, future updates won't require all of that testing and all of the delays.

source: Crackberry



10. NexusKoolaid

Posts: 493; Member since: Oct 24, 2011

Customers to BlackBerry CEO Heins: "Welcome to our world"

9. Googler

Posts: 813; Member since: Jun 10, 2013

Both Google and Apple push updates directly to their phones, BB needs to start thinking that way. And yes, I'm referring to the Nexus lineup (minus Verizon screwing even that up).

7. daniel_bargs

Posts: 325; Member since: Nov 27, 2010

blackberry will be dead in 2 yeas :) Nokia? in 2 years maybe :) hahahahah unless they go and make Android phone + WP8 + all other OS just like Samsung.

6. TechBizJP08

Posts: 495; Member since: Mar 25, 2013

Adding insult to injury..

5. RiseAgainst94

Posts: 281; Member since: Mar 03, 2012

Join the party my friend.

3. TruPatriot

Posts: 110; Member since: May 27, 2013

Android says, "Oh, hi."

4. Shatter

Posts: 2036; Member since: May 29, 2013

XDA says "Fixed with some mods to improve the devices speeds and add some features."

8. SakuroAkino

Posts: 141; Member since: Jul 12, 2013

Lumia 900 says "How can they forget me,just 7.8 ???, i was the flagship and now so easily they left me ??"

2. scriptwriter

Posts: 396; Member since: Nov 13, 2012

Him and everyone else with a smartphone!!!

1. 8logic

Posts: 154; Member since: Mar 05, 2012

really? who is happy with the carriers update?????

11. alpinejason

Posts: 262; Member since: Sep 06, 2011

thats why i buy all of my phones factory unlocked you get updates when they come out instead of waiting for the update to go through the carrier.also no carrier bloat and i can slide in any SIM and go

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