Apple to send out update this week to help prevent iTunes bug from deleting more music from users' libraries

Apple to send out update this week to help prevent iTunes bug from deleting more music from users' libraries
If you are noticing that music is disappearing from your iTunes library, you're not alone. Others are complaining about missing music. With Apple baffled as to the reason behind this, the tech titan tried to replicate the situation, hoping it might stumble onto the explanation for this mystery. But apparently Apple could not recreate the issue.

Apple says that it will be sending out an update to iTunes early this coming week which takes "additional safeguards." The company believes that an iTunes bug could be to blame, hence next week's update. If your music is disappearing from iTunes, Apple suggests contacting AppleCare.

Apple, with its theory that a software bug is at fault, is basically dismissing talk that Apple Music's problematic algorithm is the issue. Some were saying that Apple Music was deleting files when trying to match its streaming library to songs purchased by an iTunes user, and kept on the hard drive of his/her original Mac. This matching is done to make sure a high quality version of a song is streamed when a user is listening to tunes on his/her iPhone, iPad or a different Mac.

Another possibility, covered by Apple on a support page, has to deal with the disappearance of music, video and other content after updating iTunes. If that explains your situation, you might want to click on the sourcelink and try Apple's suggestions.


The good news is that Apple, while unable to replicate the issue as we noted, is aware of the problem. Hopefully this upcoming update closes the black hole that has been devouring iTunes subscribers' songs.

source: iMore via PCMag

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29 Comments

1. PhoneFixer unregistered

These pathetic raple frequent updates are only just because they want to prevent hackers install cydia..

2. Topcat488

Posts: 1415; Member since: Sep 29, 2012

Apple should hire the FBI iPhone Hacking Team to solve the problem. O.o

3. ibend

Posts: 6747; Member since: Sep 30, 2014

5. xondk

Posts: 1904; Member since: Mar 25, 2014

Yeah, I recall this being news, quite a bit back even, with the ipods? I think. Yet people apparently didn't think it was a problem as a whole. The fact that it can automatically and without prompting delete something that the user themselves have added is insane. I 'get' that they want to use it to make sure they provide you with the 'best' alternatives and don't want to allow people to play pirated music, but there are a ton of places you can purchase music fully legal outside of apple music, that will let you have the files still, but I guess, since it isn't apple music files..

6. Awaragardiyan unregistered

i thought the same. that's typical apple. deliberately slowing down the previous iphone models with updates to force users to buy new models, and now this. the sheeps still worship apple

18. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Wow, the iDictator has reached an innovative new height of commanding the wallets of iSheeps. https://db.tt/eBXfE0mx First planned obsolescence of iDevices, which iSheeps proudly bend over for bahing "it's an old device running new software", and now this BS? I can imagine iSheeps bending over and bahing "it's to save your storage space"...

29. ibend

Posts: 6747; Member since: Sep 30, 2014

4. emmawilliam834

Posts: 241; Member since: Feb 09, 2016

I haven't noticed anything but I don't listen to music on my laptop or any apple device besides my iphone.

7. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

Apple get it together man! What happened to the QC department, one broke update after the next, it's gotten bad. I keep getting prompted to install 9.3.1, and I keep hitting "details" and closing settings. These updates don't really fix anything, and when they do, they break something else. I can now officially say, I'm with iOS more outta need than want. I have too many (3) devices to just let it go, but damn Apple!

9. 444777

Posts: 399; Member since: May 02, 2016

Mine updated fine on I tunes on 6 plus but WHAT???? Is so new or so the rush to have it?? It sucks!!! Nothing new of any interest at all and its ugly and ugly wallpapers of feathers and junk, no more iOS 8 wallpapers last year iOS 8 keeps iOS 7 WP?? Lucky I was able to downgrade to the old ispw 8.4.1 thanks god!! What’s so new?? I saw nothing and half the apps don’t even show up!! Great job there Tim crook apples false advertising for ya again lucky the 6 plus was my first and last iPhone Apple sucks!! Samsung Galaxy is way more powerful and better gave Apple a try and Apple failed as I was warned but I gave a try!! Glad I bought a Samsung note 5 and edge 6 plus no 6s or 6s plus will even come close!! Give it up and toss the towel Apple!! Anyone want a gold 128 gb 6 plus really cheap otherwise it’s getting smashed!!

10. 444777

Posts: 399; Member since: May 02, 2016

Hey hold on, you said you always had 2 phones every year. Which are the N5 and Ip6s+. Where suddenly did the third one come from? What's going on? You are lying know? You was caught lying last time on an article, which you never replied back and suddenly dissappeard for a week?

11. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

Arte8800! If you think I'd ever hold a conversation with you, then you're sadly mistaken. You're a racist piece of sh*t to me!

20. k4ever

Posts: 240; Member since: Oct 08, 2014

Darkk..Finally! Finally you have realized what a lot of us real techies have been saying about for the past 3 years or so! Apple is more about marketing and getting you to pay more for less than they are about providing real innovation or giving you something of real value (for the crazy price they charge you). The whole iOS devices get updated more than Android devices thing is nothing but a marketing gimmick. Apple doesn't even take the time to test their updates to iOS before forcing them on users. The sad part is that you folks actual give Apple credit for the quick release of buggy updates that break your devices, while Samsung and others get chastised for actually taking the time to test their updates before releasing them. Apple fell off the moment they figured out that they could get away with charging $1000 for a $200 smartphone (iPhone) that is made in China and $1300 for a $500 laptop (Macbook, Macbook Air, and Macbook) with soldered on parts, cheap screens, and no dedicated (nVidia or ATI) graphics cards. You guys allowed them to get away with it just so you can walk around with overpriced junk with tacky bitten apple logos on them.

22. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

Dude if you think I've finally realized this about Apple then you're nuts. Apple is a business with a strategy, and when they've milked that cow for all it's worth, they'll pull out another strategy. I'm not shocked, I just live in the real world, where I don't care. Simply sell me what I want, and I'll buy it. That's why I use iOS and android. "Us real techies" GTFOH with that simple ass talk. Your post was typical stupidity in my book. This will be our last chat lol. Fool ass post. "Us real techies" lol...

24. k4ever

Posts: 240; Member since: Oct 08, 2014

I respected your post in the past because on most of them you "tell it like it is." However, you heap praises on Apple devices when they really don't deserve them. You pay outrageous prices for stuff that you know is not worth it. It definitely can't make you feel better to know that a company is milking you. Take that Corvette in your picture. I love Corvettes. I always have. Chevrolet makes a great sports car for a lot less than exotic sports cars so Corvettes value are higher than their price. However, that wasn't always the case. In the late 80s to late 90s Corvettes had crappy interiors. Chevrolet was called out for this by Corvette owners and car enthusiasts. Chevrolet finally fix that (plus a host of other issues). IMO the new Stingray is best Corvette Chevrolet had ever made. You are not a technology enthusiast (techie) if you allow Apple to get away with producing half ass products while other companies who make better products are struggling to survive in the market (because Apple is sucking all of the air out of it). The only way Apple is going to change is if people speak out. You can be critical of Apple and still like their products. By not speaking out, then buying their products anyway, you become part of the problem. It seems that the only foolish person is the one who knows there is a problem yet does nothing in their power to fix it. This can be our last chat, but the problem will not go away until you do something about it.

25. kiko007

Posts: 7493; Member since: Feb 17, 2016

"The problem will not go away until you do something about it." So which cheesy superhero movie did you steal that line from k4. By the looks of it.... retro Spider-Man perhaps?

27. k4ever

Posts: 240; Member since: Oct 08, 2014

As a matter of fact I am a Spider-Man fan! However, my activism comes from my parents.

8. tedkord

Posts: 17302; Member since: Jun 17, 2009

Now that's a bug that needs squashed. The round folder one doesn't count, that's kind of cool.

12. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

I wonder what bugs will carry over to iOS 10? 8 had several carry over from 7, and 9 from 8. Meanwhile the Note 6 looms.

13. tedkord

Posts: 17302; Member since: Jun 17, 2009

With footsteps like thunder, throwing a shadow across everything else. Or something like that.

14. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

Lol, that's true, or something like that. I was on yahoo tech reading about the N6 this morning, and I'm extremely interested. Only turnoff, is them only offering 32 gigs internal with SD. I'm just not an SD fan. I do hav a 32 gig San Disk Ultra, but I wouldn't buy another one.

17. tedkord

Posts: 17302; Member since: Jun 17, 2009

I like the option, but I'd like to see them offer several capacities with the SD option. If given the choice, I'll get a 128gb internal and add my 200gb card, apps/data internal, media external. Never running out of room with that setup.

19. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

We're on the same page. I don't mind the SD option, but I'd love a huge hunk of internal storage. 128 + SD = everyone satisfied. Good post +1

15. Lycan155

Posts: 254; Member since: Nov 24, 2013

Im desperately waiting for ios 9.3.2 ;( 9.3.1 broke my wifi it keeps getting desconnecting and reconnecting on its own … come on apple

16. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

I won't be installing it. I may wait till iOS 10.

21. k4ever

Posts: 240; Member since: Oct 08, 2014

Roll back to 9.3.0 if it was stable enough for you. Given Apple's track record, 9.3.2 or even 10.0 is just going to break something else.

23. k4ever

Posts: 240; Member since: Oct 08, 2014

First of all I want to say that Apple is (finally) doing the right thing by acknowledging that there is a bug and fixing it. This bug has been there since Apple Music was released. Now for all of the bloggers, tech "journalist," and Apple fanboys who blamed this on the users instead of Apple -- shame on you! Shame on you for taking the side of a billion dollar company that should known better than siding with consumers that paid their hard earned money for a product that should have been safe to use. Apple fanboism has reached ridiculous heights. You selfishly refused to believe the people who were affected by this bug because you don't want to admit to yourself that you paid too much for Apple's junk. I hate to tell you this, but the rest of us laugh at you and see you as pathetic. You buy cases for your iPhone with holes in them just to show off Apple's logo and you complain about Apple not changing the design on their devices because you can't show off that you got a newer model. You pay top dollar for devices that are no better than the cheapest devices from Apple's competitors. You do this just to show off a logo. Apple rewards you buy putting the cheapest parts than can in their devices and you are too dumb or arrogant enough to realize it. Then you turn on anyone that tries to tell you the truth (you've been had!), even other Apple users. So to all those who hopped on Apple's brand new music service "just because it was from Apple" when better alternatives like Spotify have been around for years, congratulations on your deleted music files. For all of you who throw caution to the wind and update your iPhone/iPad immediately after Apple releases an update without even checking to see if it's stable, congratulations on your bugs and crashes. Finally, for all of you who paid over $1000 for a laptop with soldered on parts, a limited amount of ports, and acheap integrated graphics cards (because you don't need a gaming laptop even though you paid gaming laptop prices?) congratulations on not being able to upgrade the laptop as you wait years for Apple to make a model worth the money. All of this because you trusted or lusted after a logo instead of truth. You didn't get what you paid for by buying an Apple device or service but you definitely got what you deserved.

26. kiko007

Posts: 7493; Member since: Feb 17, 2016

WTF did I just read?

28. k4ever

Posts: 240; Member since: Oct 08, 2014

What you just read was my praise for Apple actually doing something responsible (acknowledging a problem and working to fix it), while chastising Apple fanatics for being irresponsible (blaming others for Apple's mistake, which Apple just admitted). I mentioned how Apple rips off its customers by releasing cheap products at a higher price. However, most of Apple's customers deserved to get ripped off because they bought the products for less than honorable reasons (as more of a fashion statement instead for the technology). Also, most customers believe Apple's hype about iOS vs Andriod updates and will foolishly rush to update their devices without waiting to ensure bugs are not present.

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