iPhone XS and XS Max users are reporting LTE and Wi-Fi connectivity issues

iPhone XS and XS Max users are reporting LTE and Wi-Fi connectivity issues

Millions of brand-new iPhones were shipped out across the globe this weekend as the new iPhone XS and XS Max were launched. However, it didn’t take too long for certain owners to start reporting issues related to connectivity of their new device.

As posted on Reddit, MacRumors forums, and Apple’s official support forum, it appears multiple users of the new iPhone XS and XS Max are experiencing significantly poorer LTE reception in comparison to previous-generation iPhone devices. In general, this drop is unsurprisingly more noticeable in areas where coverage was already relatively poor. However, there does still appear to be a certain level of decline in big cities too. Moreover, while Verizon customers do seem to make up the bulk of reports, the issue certainly isn’t exclusive to the number one carrier, with reports from T-Mobile and AT&T customers also listed.

In addition to the weaker LTE connectivity, a number of users have also reported problems with Wi-Fi connectivity. Fortunately, this does seem to be a simple software bug – the new iPhone models are simply favoring the 2.4GHz band over the faster 5GHz option. This results in slower speeds overall when compared to last year’s iPhone X, which itself had no issue connecting to the faster band.

In the best-case scenario, the LTE issues are also being caused by a bug and will be fixable by a future software update. Ultimately, though, the true cause of the problem will remain unknown until either Apple or carriers respond to the issues being reported. In the meantime, all users can do is wait patiently and hope that this is not a repetition of the Antenna-Gate scenario from years ago.

source: Reddit, MacRumors, Apple via The Verge

Related phones

iPhone XS
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A12 Bionic, Hexa-core, 2490 MHz
  • Storage 64 GB
  • Battery 2659 mAh(20h talk time)
iPhone XS Max
  • Display 6.5" 1242 x 2688 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A12 Bionic, Hexa-core, 2490 MHz
  • Storage 64 GB
  • Battery 3179 mAh(25h talk time)



4. mike2959

Posts: 694; Member since: Oct 08, 2011

iPhone Max AT&T here, and zero issues. And I set my WiFi to only broadcast in the 5MHZ band and its beyond fast. No noticeable difference with LTE either.

18. wie155

Posts: 38; Member since: Sep 24, 2012

it's 5GHz not 5MHZ, just correcting, no need to be angry or anything

40. Foxgabanna

Posts: 597; Member since: Sep 11, 2016

iPhone XS Max Owner here and no issues.

41. thxultra

Posts: 457; Member since: Oct 16, 2014

Iphone XS Max here and no issues as of yet... So far everything seems as fast if not faster then my IPhoneX

44. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

So does that mean no one else is having issues?

5. Mr8Sin

Posts: 19; Member since: May 17, 2018

Don't worry, I'm sure Apple will release some accessory that will boost the signal for you guys.

7. Jrod99

Posts: 729; Member since: Jan 15, 2016

And-here-we-go. Good job bringing up negatives on iphone. Most people on this site think you always ragging on Samsung.

8. Sakeem

Posts: 857; Member since: Sep 05, 2012

It's most likely a very small number.........like 9 Iphones are having this issue.

11. cmdacos

Posts: 4200; Member since: Nov 01, 2016

I see what you did there...

13. cmdacos

Posts: 4200; Member since: Nov 01, 2016

#Intelsucks #antennagate2.0

14. rebretz

Posts: 114; Member since: Dec 26, 2011

I guarantee you it's because the new iPhones are programmed to connect to each networks new LTE bands not the old. I had the same problem when I first got the Pixel 1 on AT&T and Verizon. my Nexus 5X had perfect signal on both, around -85 dbm. With the Pixel 1, which connected to the new bands on each network instead of the older LTE bands my signal strength was -100 dbm to -105 dbm and I couldn't get signal in my basement. The older LTE bands run on a lower frequency so they have longer range and penetrate buildings better. Each networks newer LTE bands can provide faster speeds but don't have the same range or building penetration.

45. rebretz

Posts: 114; Member since: Dec 26, 2011

Well I stand corrected. After finding many more articles it appears the iPhones have really weak antenna or really poorly designed antenna. Really bummed since my iPhone XS will be arriving in about 45 minutes.

16. CreeDiddy

Posts: 2186; Member since: Nov 04, 2011

I’ve noticed a steady, but decent consistency of WIFI. The App Store is very slow with updates. There are times where I have over 40 apps in one day that need to be updated.

17. rabramson2443

Posts: 48; Member since: May 12, 2018

Long time Android user thought I'd give the new iPhone a shot. I've had less hardware and software issues with my three year old Motorola. Needless to say, this thing is being returned to sender.

20. AfterShock

Posts: 4146; Member since: Nov 02, 2012

Intel inside, over promised and under delivering. Should have paid Qualcomm what Apple owed instead of trying to negotiate after bulk sales had been made. But profits before all else right. Insult to injury, Intel even when working correctly is slower than Qualcomm offerings. No care for the end user just profit.

24. Romantico3pe

Posts: 179; Member since: Sep 14, 2015

I havent had any problems with my phone unlocked edition

29. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

Every single iPhone has had connectivity issues. Why cant they vet this right in 2018? Every single model from OG to XS Max. How is it possible to vet this wrong every single year?

32. jonathanfiuwx

Posts: 182; Member since: Mar 10, 2017

essential phone moment

36. MarvzIsFallen

Posts: 646; Member since: Aug 11, 2017

People experiencing problems must have a battery drain. Got no issues with it and the battery seems awesome than my last X.

46. darkkjedii

Posts: 31034; Member since: Feb 05, 2011

Of course you would say that. Do you realize, you have zero credibility with us?

39. damonarena

Posts: 47; Member since: Apr 30, 2018

i am experiencing the same issue with my iphone xs 256 gb

43. cocoy

Posts: 457; Member since: Oct 30, 2015

Qualcomm is probably laughing on this issue. Hopefully only a small number are affected.

47. Lawks

Posts: 4; Member since: Sep 23, 2012

Speculation: The Intel LTE chip is not as good as the Qualcomm one. They tried to boost it with adding the atenna line (old iPhone x, doesnt have it) at the Bottom of the phone, but it is not enough.

* Some comments have been hidden, because they don't meet the discussions rules.

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