Issue with new iPhone models contradicts a major claim made by Apple

Issue with new iPhone models contradicts a major claim made by Apple
Several Apple iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max users have posted comments on the Apple Communities site (via Tom's Guide) about scratches that are appearing on the LCD and AMOLED displays on their handsets. One post details how a husband and wife each purchased an iPhone 11. After two days of keeping the devices in their respective pants pockets, both models suffered a scratch on the display. The husband sadly points out that the scratch on his phone appeared right over the FaceTime camera. 

Apple claims that the glass used on the 2019 iPhones is the strongest found on any smartphone


Some of the scratches look like fingerprint smears, but they do not rub off the screen. The phones' owners say that not only weren't the handsets dropped, they also did not come into contact with anything in their pockets that could damage the display such as keys, coins, and other sharp objects. One iPhone11 user pointed out that he has been using an iPhone since the very first generation of the phone was launched back in 2007. He says that he has never used a screen protector and never had a serious scratch appear on the display-until now. Others say that they are not impressed with the displays on the iPhone 11 family. Yet Apple has heavily promoted the strength of the glass on both the front and back of its new models. "The toughest glass in any smartphone, front and back," says Apple's website. But this doesn't appear to be the case based on comments from iPhone 11 users.



The LCD panels are supplied by long-time Apple supplier Japan Display. The company was late to develop an OLED line and as a result, it has been bleeding red ink. Apple invested $100 million in a reorganization of the company earlier this year and even diverted orders for LCD panels from its Chinese based supply chain to Japan Display. In addition, Apple is purchasing OLED panels from Japan Display for the Apple Watch. The OLED panels for the iPhone 11 Pro and iPhone 11 Pro Max come from Samsung and LG.

As you might expect, those who have visited the Apple Store toting an iPhone 11 with a scratched up screen are not finding a receptive audience. Instead, they claim that they are being blamed by Apple reps for creating the damage on their phone's display.

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70 Comments

1. tedkord

Posts: 17413; Member since: Jun 17, 2009

They're tapping it wrong.

6. apple-rulz

Posts: 2195; Member since: Dec 27, 2016

No teddy, that’s the Galaxy Fold you’re thinking of.

9. tedkord

Posts: 17413; Member since: Jun 17, 2009

Here he comes to save Apple's day! Deflector!

68. apple-rulz

Posts: 2195; Member since: Dec 27, 2016

Deflector, teddy is that anything like running away and ignoring an article when proven wrong? You know, when you claimed Samsung never admitted to copying Apple's iPhone design, them when I posted the link, not only to where Samsung admitted copying, I even provided you the link to the patent in question. Suddenly, teddy was nowhere to be found on that article! Should I link the article here to refresh your mind teddy?

18. Vancetastic

Posts: 1569; Member since: May 17, 2017

It's a joke. Don't be sensitive.

19. treypoundz

Posts: 86; Member since: Sep 05, 2017

Haha. Always trying to go around the issue.

34. maherk

Posts: 6955; Member since: Feb 10, 2012

That might be the case, but at least Samsung doesn't advertise the Fold as it having the strongest glass on a smartphone. That's why you keep on ignoring what we said about this, Samsung is upfront about how delicate the Fold is, while Apple on the other hand tend to mislead their costumers and also blame them when their claims turns out to be bogus. On another note, before any other Apple fanboy decides to deflect or throw this issue under the rug, it's not just few costumers who are claiming this, I've also seen the biggest Apple fangirl in iJustine while discussing her 11 Pro's experience with MKBHD, and they both talked about how easily their brand new iPhones have collected scratches.

39. darkkjedii

Posts: 31307; Member since: Feb 05, 2011

Good post.

40. Vancetastic

Posts: 1569; Member since: May 17, 2017

This started with the X. Mine scratched if I rubbed an arm hair on it. I exaggerate, of course, but it did really scratch easier than my earlier iPhones.

45. mackan84

Posts: 553; Member since: Feb 13, 2014

ijustine did a video where she dropped hers in full sprint and MKBHD explained his was making love to another phone in his pocket. But they probably scratch easily and I don’t get why people that are afraid of hairlines on their screens don’t get a protector. Most of these already affected displays would probably get healed instantly from protectors glue. Even these two really bad. Saw this Twitter dude looking with a flashlight on his for hairlines. It’s a phone and it will get hairline-scratches...

60. ShadowSnypa786

Posts: 593; Member since: Jan 06, 2017

Also Samsungs fold is a new type of device its going to have it issues but hopefully Gen 2 or Gen 3 will fix it. There's nothing innovative about these displays or devices on the Iphone 11 series.

41. Phullofphil

Posts: 1822; Member since: Feb 10, 2009

It’s not a diamond it’s glass but of coarse the claims by Apple were marketing at the same time I don’t believe for a second that these scratched that easy. None of my phones with a glass screen got all the way back to my Motorola droid scratch that easy I think it’s a bunch of horses**t and I don’t buy it

44. sgodsell

Posts: 7443; Member since: Mar 16, 2013

Well time, and the number of users will ultimately tell the truth in the long run.

58. Phullofphil

Posts: 1822; Member since: Feb 10, 2009

I hav had a iPhone the last 5 years there no better or worse than gorilla glass of the same year. It’s a bunch of bulls**t.

2. DolmioMan

Posts: 335; Member since: Jan 08, 2018

So it wasn’t scratched when it came out of the box, it wasn’t dropped and it hasn’t been in contact with anything in their pocket that could scratch it.... so the screen just scratched its self then?

17. S4NDY

Posts: 255; Member since: Mar 14, 2016

No, this is feature of "most durable glass on smartphone"

25. gadgetpower

Posts: 283; Member since: Aug 23, 2019

Yeah the ifold fail is revolutionary in everything

42. Vancetastic

Posts: 1569; Member since: May 17, 2017

I'm gonna subscribe to your channel because that's hilarious.

43. darkkjedii

Posts: 31307; Member since: Feb 05, 2011

LMAOOOO. Right on. I had to set him straight.

46. Vancetastic

Posts: 1569; Member since: May 17, 2017

Truth can be painful...

47. darkkjedii

Posts: 31307; Member since: Feb 05, 2011

He basically called me poor, and a liar lol

49. Vancetastic

Posts: 1569; Member since: May 17, 2017

Some people are sad and lonely. We should pity them, really.

53. gadgetpower

Posts: 283; Member since: Aug 23, 2019

You’re a certified apple troll who pretends to have Xs Max

56. meanestgenius

Posts: 22267; Member since: May 28, 2014

He posted a link to a YouTube video with himself in it with his XS Max, so how is that pretending?

64. darkkjedii

Posts: 31307; Member since: Feb 05, 2011

He's embarrassed, cause I showed him proof, shut him up, and he's not man enough to own it.

63. darkkjedii

Posts: 31307; Member since: Feb 05, 2011

https://youtu.be/i_vHUITbEs4 Truth hurts huh lol. Don't ever call me a liar kiddo.

59. Phullofphil

Posts: 1822; Member since: Feb 10, 2009

Dude pick a side. Or atliest defend both

65. darkkjedii

Posts: 31307; Member since: Feb 05, 2011

If you're talking to me, I don't have to lick crap, and I'll defend what I want. I'm a consumer.

20. treypoundz

Posts: 86; Member since: Sep 05, 2017

And the issues are starting to come in on apple's toughest screen.

24. ph00ny

Posts: 2055; Member since: May 26, 2011

Wife's iphone 11 came literally on the day we were heading out for camping on Friday. It stayed mostly in her bag except when it was used to take pics of our baby boy and the family. By monday when the screen protector came in, i saw two micro scratches on it and was quite disappointed. It wasn't even in a pocket where it's prone to harder scratches than it would be in a woman's bag

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