OnePlus 7 Pro users are now complaining about a new issue

OnePlus 7 Pro users are now complaining about a new issue
OnePlus might start feeling like The Little Dutch Boy, plugging up one hole in the dam only to find another crack forming. Just yesterday, OnePlus 7 Pro users started to receive an update designed to improve the performance of the phone's camera system. Complaints about the triple camera setup on the device had been posted on the OnePlus community forum. Some users are also seeing "phantom taps" on their OnePlus 7 Pro's screen. Today, a new series of complaints have started to appear on the forum (via Android Police) about a high-pitched noise that comes from the earpiece during a call.

A number of OnePlus 7 Pro users mentioned this issue with one describing it as "electrical noise," and noted that his OnePlus 3T had the same problem until it received a software update that fixed the issue. And while the first instinct might be to blame a specific carrier (one complaint mentioned AT&T), this doesn't appear to be the source of the problem. As proof, one poster noted that he did not have this issue with his wireless provider until he switched from the OnePlus 5 to the OnePlus 7 Pro.

Another OnePlus 7 Pro user said that the high-pitched noise is heard during calls and in stand-by mode. He also tried different things like removing the SIM card, switching off Wi-Fi, Bluetooth, NFC and location services, but to no avail. Even on Airplane Mode the headache producing noise could be heard.


So far, there is no response from OnePlus in the forum. With the camera issues, a OnePlus staff member named Jimmy Z. posted information about the update that subsequently started to get pushed out on Sunday. Under the best case scenario for OnePlus 7 Pro users, the company would quickly discover the issue and correct it with a software update. In the worst case scenario, the problem would be hardware related and require the shipment of  replacement phones.

Despite the issues, there is plenty to like about the OnePlus 7 Pro


In the U.S., the OnePlus 7 Pro is a T-Mobile exclusive. The variant sold by the carrier is equipped with 8GB of memory and 256GB of storage and is priced at $699.99 (or 24 monthly payments of $29.17). It is reportedly certified to run on Verizon and some AT&T subscribers say that the new device also works on that carrier's network. Speaking of Verizon, some subscribers using the OnePlus 7 Pro have experienced dropped incoming calls that were made on an Apple iPhone.

Despite all of these issues, there is plenty to like about the OnePlus 7 Pro besides the price. The amazing 6.7-inch notchless, curved AMOLED screen has a 90Hz refresh rate, 50% faster than most phones. That means scrolling is fast and buttery smooth, and game players will also enjoy the faster refresh rate. There is one drawback, it might consume more of the 4000mAh battery than you'd like. While OnePlus does give you the option of switching to a standard 60Hz refresh rate, we'd bet that not too many will end up doing so even to conserve battery life. This is the first OnePlus display with a 1440p resolution display (1440 x 3120 to be exact; this works out to an aspect ratio of 19.5:9). Thanks to the 16MP pop-up selfie snapper, the phone offers a full-screen cinematic experience. And don't forget the first triple camera setup ever to be found on a OnePlus phone (48MP primary + 8MP telephoto with a 2.2x optical zoom +16MP ultra-wide). T-Mobile is offering the phone in Mirror Grey or Nebula Blue.

We recently gave the OnePlus 7 Pro a 9.3 score out of a possible 10. You can check out that review by clicking here.

Related phones

7 Pro
  • Display 6.7" 1440 x 3120 pixels
  • Camera 48 MP / 16 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 256 GB
  • Battery 4000 mAh(34h talk time)

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21 Comments

1. Phonehex

Posts: 754; Member since: Feb 16, 2016

Got it , used it , returned it. Main problem areas for me personally are 1. Too big. 2. The curves are terrible . Very reflective . 3. Avg cameras. 4. Avg speaker quality even though its dual speakers.. its just a bit off.

2. Godlymansean

Posts: 332; Member since: Apr 14, 2017

Unfortunate, was hoping this would be the definitive model.

3. Methlab

Posts: 17; Member since: Apr 19, 2019

All Oneplus phones are always Work In Progress.

6. AbhiD

Posts: 652; Member since: Apr 06, 2012

Well, considering the various one over the other serious bugs S10 series is suffering ever since it's launch, OnePlus is doing a lot better.

10. JCASS889

Posts: 477; Member since: May 18, 2018

Havnt heard of a single issue that the S10 is having. Care to elaborate with sources?

11. matistight

Posts: 956; Member since: May 13, 2009

I have the TMobile and International mode and can confirm that 1. Too big, depending on the person. Moving from the 6T I like it because the 7 Pro is wider, making typing a little less cramped. 2. Curves take time to get used to, reflective in sunlight, but it's "annoying" in the same way the S8 and S9 are, so it's nothing new to get used to. After almost 2 weeks of owning, I barely see the glare, if ever. Although curving it was kind of pointless. 3. Cameras are nice, but sure, compared to the Pixel 3 they could be improved. We know that more pixels doesn't make it better. 4. Stereo speakers aren't Razer Phone level, but they sound like the S9 Plus and iPhone X. They are pretty even, even though one is front firing and one is downward firing. Not a perfect phone, but pretty damn good one

12. Carlitos

Posts: 650; Member since: Oct 23, 2011

The curves are much more pronounced than the s8 and s9 making the reflections much more annoying.

4. sleepypandaeyes

Posts: 365; Member since: Apr 12, 2015

Very suprised about the cameras considering it scored highly on Dxo. In Saying that, DXO is a photo centric consultancy service, begs the question wether results are determined transactionally?

9. User123456789

Posts: 666; Member since: Feb 22, 2019

The unit given to dxo has newer firmware compare to devices shipped to costumers.

5. AbhiD

Posts: 652; Member since: Apr 06, 2012

Huh! You were the one to dismiss OnePlus few weeks ago even before using the phone. Now you not only bought it but returned it as well disappointed? What a coincidence! As for 4th point. Most reviewers have found speaker quality to be good. So don't know what you are here on.

21. umaru-chan

Posts: 349; Member since: Apr 27, 2017

He is one of the biggest liar here on PA. An avid fanboy and advocate of Samsung mobile. Don't believe a word from him. Always first to comment to sing praise of samsung mobile and trash other mobile products. #fact.

7. User123456789

Posts: 666; Member since: Feb 22, 2019

Full of bugs ..... Looks like Pixel

17. DFranch

Posts: 526; Member since: Apr 20, 2012

What pixel does it look like?

20. User123456789

Posts: 666; Member since: Feb 22, 2019

Full of bugs like every year seen on new Google Pixels

19. Trex95

Posts: 2376; Member since: Mar 03, 2013

Exactly like pixel 2xl.

8. AbhiD

Posts: 652; Member since: Apr 06, 2012

PA, i don't think quoting literally 2 - 3 users and making up a complete article on it is the way to go. If it's widespread, fine but otherwise it reeks of bias.

13. Alan01

Posts: 584; Member since: Mar 21, 2012

It is more than just two people. Click on the link in the story to the OnePlus community forum. I can't post every comment from every person. Also, I have nothing against the phone. In fact, the Pixel 2 XL I do own had a number of issues before things settled down. I'm sure that OnePlus will do what it can to eliminate any bugs. Regards, Alan

14. Larry_ThaGr81

Posts: 589; Member since: May 26, 2011

The reality is that every phone will have its fair share of issues. What's more important is how long it takes for the manufacturer to address the consumers concerns. I prefer Samsung phones without question to every other phone manufacturer on the market but even Samsung has had their fair share of issues.

15. 7thlvl

Posts: 53; Member since: Dec 09, 2018

Psssssh. This phone looks fantastic. I do believe I'm going to get one. I want to play Vainglory in 90Hz.

16. tangbunna

Posts: 463; Member since: Sep 29, 2016

wait till the last oneplus's bug fixed, so may consider to buy again. for now , NOPE!

18. rsiders

Posts: 1898; Member since: Nov 17, 2011

Glad I'm one of the zero issues, excellent battery life users.

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