Fitbit devices not syncing to phones powered by Android 9 Pie; try this workaround

Fitbit devices not syncing to phones powered by Android 9 Pie; try this workaround
Fitbit wearers who are lucky enough to be one of the .1% of Android users with a phone running Android 9 Pie, are having bad luck in another area. Fitbit devices apparently don't want to sync with handsets running the latest and greatest Android build. A number of Fitbit owners have mobbed the company's help forum to complain that since updating their phones to Android 9 Pie, they can't get the device to shake hands with their Fitbit wearables.

Fitbit says that it is aware of the situation, and suggests that users update the Fitbit app to version 2.76.1, but that doesn't appear to have worked. Instead, there is a workaround that has circulated around the Fitbit community and it is basically a coin flip as to whether it will help you. But until Fitbit releases a fix (and the company has been under radio silence for two weeks now), you might as well give this a shot:

  1. Open up the Fitbit app on your Android phone. Start the sync on the app (it will say "looking...").
  2. Go to Bluetooth settings, choose "Pair new device," and select the tracker as if to pair it for the first time
  3. Switch back to app, and the Sync will be completed.
While some have found the above three steps to work, others haven't. And some have had to try this workaround multiple times before achieving success. So if at first you don't succeed, try, try again. And hopefully Fitbit will soon disseminate a fix before more Android users get to update their handsets to Android 9 Pie.

source: Fitbit

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3 Comments

1. NarutoKage14

Posts: 1293; Member since: Aug 31, 2016

I had a similar issue. I fixed it by deleting cache and data in the Bluetooth app and then manually initiating a sync in Fitbit app.

2. lyndon420

Posts: 6439; Member since: Jul 11, 2012

Android's latest and greatest? I might need to downgrade myself to the second most popular OS if this continues.

3. rubertus

Posts: 57; Member since: Oct 07, 2014

Your answer makes no sense. The issue started after an update with the Fitbit's app, this could happen with any OS, we need Fitbit to correct and issue an update to its app. Its typical for app makers to be a bit behind, its takes some a few days/weeks to complete the update transition or support of the version OS version.

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