Android 7.1 devices have issues seeing screenshots sent from iPhones


There seem to be some trouble with sending screenshots from an iPhone to a Pixel phone, as the screenshots look very jagged when received. The problem only manifests when you're trying to send a screenshot from an iPhone to a Pixel, not the other way around.

According to a discussion on Google's product forum, screenshots from within any application (native or not) on the iPhone come across distorted (native phone, messages, email, other third-party apps).

Although the person who initiated the topic claims the issue doesn't affect iPhone 6, 6s and 7, some say sending screenshots from the iPhone 7 to the Pixel phone results in the same distorted images.

It's also worth noting that the problem persists even in Safe Mode, which suggests that this isn't an issue with a third-party app. Also, the issue doesn't appear when sending screenshots between iPhones or other devices powered by Android 7.0 Nougat or earlier versions.

In fact, screenshots from other Android phones and iPhones generation 6 or older show up normally, so the issue seems to be directly related to the Pixel phones and Android 7.1 Nougat, as well as the iPhone 7/7 Plus.

There must be some kind of incompatibility between Android 7.1 Nougat and the iPhone 7 and iPhone 7 Plus that doesn't allow them to communicate accurately. It doesn't even matter what messaging apps you're using, so it won't help if you start using other messaging app.

Some Pixel owners noticed that the problem is intermittent and that sometime they receive clean screenshots from iPhone 7/7 Plus devices, but that doesn't happen too often and only with certain apps (i.e. Spotify).

Google has yet to acknowledge the issue and comment on the matter. Until then, those who use smartphones powered by Android 7.1 Nougat should expect this issue to continue to affect them.

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source: Google via AndroidPolice

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36 Comments

1. NarutoKage14

Posts: 1327; Member since: Aug 31, 2016

I blame Apple, this looks like something they'd do like with iMessage.

6. kiko007

Posts: 7500; Member since: Feb 17, 2016

It's always Apple's fault. The Middle East being a proverbial warzone? Apple. Global warming? You bet.... Apple. A narcissistic f**ktard being elected President? Ohoho.....definitely Apple's doing. All the world's misgivings are definitely Apple's fault, because the masses need a villain to get their s**t together, rather than actually FINDING the problem. What an amazing age we live in.......that's obviously sarcasm, just in case :D.

21. NarutoKage14

Posts: 1327; Member since: Aug 31, 2016

What's wrong with blaming Apple? They always blame the user so I see nothing wrong with blaming them too.

35. xondk

Posts: 1904; Member since: Mar 25, 2014

The problem seems to be unfortunately that when people accuse Apple of doing something bad, they are defended insanely so, it is not about it "always" being Apple's fault, if Apple makes a choice that makes it hard for competitors to be compatible, or generally make a choice that makes compatibility difficult, something they are known for, then yes, that is their fault?

8. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

It probably is, see post #7...

9. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

I would blame Google, they launch a direct iPhone competitor running the latest version of android and it is having trouble receiving screen shots from an iPhone and no other android phone is, obviously it is a fault within android 7.1. Google probably changed something from 7.0 to 7.1 that is causing this issue.

10. Mxyzptlk unregistered

It's clear that you don't know what you are talking about.

13. abubasim66

Posts: 5; Member since: Feb 22, 2016

I blame Google. Obviously they don't want Pixel owners to see how much nicer the iOS UI looks like.

15. AlikMalix unregistered

The thing is, seeing iOS UI in stills (screenshots) isnt that much. It's the fluidity of animations, and translucent and blurring transitions coupled with precise haptic engine and apps designed for your specific device that make iOS to look and feel so, so nice....

2. TheOracle1

Posts: 2330; Member since: May 04, 2015

Let's rewrite this Headline: IPHONE BECOMES MORE INCOMPATIBLE WITH ANYTHING THAT'S NOT IOS. Bye, bye.........

4. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Well, it could be just as much Google's fault at this point as it could be Apple's. The issue appears to be between the iPhone 7 and the Pixel. One or the other... or both could require a patch to fix the issue.

7. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Won't be surprised if they're now using the same stupid proprietary png format as they've been using for thier app icons. Through out years of using iOS, used to customize my app icons (a PITA process) and I can't count how many times I try viewing an app icon on my Surface Pro just to be greated with the message "unknown image format", requiring I convert it (have a portable program just for this purpose). All of that nonsense restriction, with 0 gains besides breaking compatibility as usual...

16. AlikMalix unregistered

See my post #14 below!

3. Scott93274

Posts: 6040; Member since: Aug 06, 2013

I have 7.1.1 beta on my Nexus, though I have only had positive experiences thus far. I can't say that I've had too many secreenshots sent to me from iPhones so I cannot validate if this is a Pixel issue or a 7.1.1 Nougat issue.

28. Mxyzptlk unregistered

Let's hope it stays that way. I haven't updated to 7.0 just yet. Maybe once 7.1 rolls out.

5. darkkjedii

Posts: 31280; Member since: Feb 05, 2011

They need to get together, and code it correctly. Sending pics is huge these days, and the two big boys need to get this ironed out quick.

24. meanestgenius

Posts: 22209; Member since: May 28, 2014

Yet another level headed, neutral response from you, darkk. Anyone saying that you're some type of fanboy as opposed to a person that just enjoys tech has no idea what they're talking about. Anyway, totally agree with your post. Both Apple and Google should just get together to fix this issue.

31. darkkjedii

Posts: 31280; Member since: Feb 05, 2011

Right on my dude. You can't tell who's here to start trouble, and who's here to talk tech. There's no way in hell , the comments section should be this way over this article. The issue will be ironed out soon, and the trolls will move on to the next article.

14. AlikMalix unregistered

Let me get this straight: It worked fine before Google's Update, then after Google Update it does not work fine = Apple's fault!!! Got it... Thanks...

18. Awalker

Posts: 1981; Member since: Aug 15, 2013

Where did you read that it worked fine before an update from Google?

22. AlikMalix unregistered

Deductive reasoning: " ...those who use smartphones powered by Android 7.1 Nougat should expect this issue to continue to affect them." So, from that, can I assume any other android version is receiving screenshots fine! By the way - I have sent screenshots to my friends - never heard of issues except for this article - but none of them has android 7.x update!

33. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Yeah, but from what I read from this article, it only ever mentions the Pixel phone. Sure they say 7.1.1, but they never confirm whether or not this issue is confirmed on any Android model other than the Pixel. It's like they draw conclusions before getting evidence that leads them there. It very well can be 7.1.1, but as of right now, it's too early to draw that conclusion.

36. AlikMalix unregistered

Scott. I agree. I had to point out the obvious to some commenters, that's all.

27. Mxyzptlk unregistered

Lol exactly what I was thinking.

19. Awalker

Posts: 1981; Member since: Aug 15, 2013

The Android Police article states that it only happens with the 7+. All other iPhones including the 7 seem to work fine.

29. cnour

Posts: 2305; Member since: Sep 11, 2014

Hahaha, another proof that iOS is much bigger than Android.

30. iushnt

Posts: 3122; Member since: Feb 06, 2013

Congratulations..you can now have a nice wet dream..

32. darkkjedii

Posts: 31280; Member since: Feb 05, 2011

Go to bed troll.

34. xondk

Posts: 1904; Member since: Mar 25, 2014

What format does Apple's iphones save its screenshots in? Sounds like the library to handling said format is having issues? Course Iphone's save in png or other formats this shouldn't happen and is something need fixing post haste.

* Some comments have been hidden, because they don't meet the discussions rules.

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