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AT&T's Android 5.1 Lollipop update for the Moto X has been suspended

AT&T's Android 5.1 Lollipop update for the Moto X has been suspended
An Android software update is rarely a smooth transaction, and if you're a Moto X (2013) owner on AT&T, you'll be not-so-pleased to learn that your Android 5.1 Lollipop update is buggy to the point that the carrier has suspended it. Owners of the OG Moto X have slowly begun seeing Android 5.1 Lollipop these past few weeks, and AT&T customers would have been grateful for the invitation to the party. However, the carrier has now removed the software update momentarily, suggesting that some bugs need to be ironed out before users can continue updating

The notice on the AT&T website suggests that the pulling of the update is a temporary one, but if we consider how these things usually pan out, we cannot help but to feel a tad cynical. Here's the notice right from the horse's mouth:

UPDATE SUSPENDED

Effective July 20, 2015, the Android 5.1 (Lollipop) software update for the Moto X (XT1058) has been temporarily suspended. We apologize for any inconvenience and are working to resolve this issue as quickly as possible.

Motorola's David Schuster has been keeping everyone in the loop with regards to software updates for its handsets, which seem to have been plagued with delays and technical hitches. According to reports, grievances with this update range from static speaker interference to issues with APN settings. Before this devolves into a saga, let's hope that AT&T can work with Motorola to get the problem solved in a timely manner. 

Moto X updaters, have you noticed any teething issues? Let us know via the comments. 

source: AT&T via Android Central

14 Comments
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posted on 21 Jul 2015, 11:17

1. Mxyzptlk (unregistered)


Yeah lollipop has been a silky smooth rollout. Not. Lollipop continues to have numerous issues plaguing it and this is just another example.

posted on 21 Jul 2015, 11:46

3. Sidewinder (Posts: 513; Member since: 15 Jan 2015)


Gotta agree with you on this.. Looking back at how solid and smooth kitkat was, lollipop was really a downgrade performance wise.. Google needs to work on the core system first rather than give emphasis to looks.

posted on 21 Jul 2015, 12:14

5. aegislash (Posts: 1038; Member since: 27 Jan 2015)


I got a Nexus 6 on launch day because I was so excited to try out Lollipop....and yikes...was I disappointed.

Not sure if it was the phone itself or what, but Lollipop just felt so broken and unfinished, compared to Kitkat.

posted on 21 Jul 2015, 19:24 1

11. Scott93274 (Posts: 5396; Member since: 06 Aug 2013)


Translation of Mxyzptlk's post: "I have no life and spend all day and night trolling Motorola, Android, and BlackBerry".

posted on 21 Jul 2015, 21:59

12. Mxyzptlk (unregistered)


Translation of Cat Jenner's comment - I have no real comeback to what Mxyzptlk said so I'll just start talking out of my rear end.

posted on 21 Jul 2015, 11:21

2. HugoBarraCyanogenmod (Posts: 1357; Member since: 06 Jul 2014)


So glad I'm not American

posted on 21 Jul 2015, 12:06 2

4. jeroome86 (Posts: 2102; Member since: 12 Apr 2012)


The heck with Android. Going back to ios.
Can't wait till September.

posted on 21 Jul 2015, 13:53

9. Mxyzptlk (unregistered)


Lollipopgate

posted on 21 Jul 2015, 12:59

6. palmguy (Posts: 661; Member since: 22 Mar 2011)


Oh boy that means Verizon will never release the update for my 2013 Moto X. :(

posted on 21 Jul 2015, 13:38

7. jeroome86 (Posts: 2102; Member since: 12 Apr 2012)


Lollipop destroy my Nexus 7.

posted on 21 Jul 2015, 13:52

8. dodger (Posts: 28; Member since: 03 Jun 2014)


I purchased my Moto X 2013 directly from Motorola, I did install Lollipop when it was available a couple of weeks ago.
As soon as I completed the update my phone did not receive any signal from my carrier (T-Mo).
It would would perfectly at home via the wi-fi, but the signal strength bar always had an explanation point in front of the bars? I was on the phone with a T-mo support tech and he could not fix the problem. I also visited 3 T-mo stores to perhaps find someone more knowledgeable, nope. I contacted Motorola directly and they could not help me. Since the phone was over a year old I would be on my own. Kit-Kat is much better, I wish I would never had installed the Lolli-pop update...it ruined my phone. So I thought, until I posted my issue on Android Central and a couple of days later someone wrote the remedy and I was grateful however, Lolli-Pop was no improvement, it's buggy, it lags, programs open when I intended to open another, it does not run smoothly at all and it makes my phone not worth using. I used to like the Moto X, it's so frustrating to use now that I have stopped using it . I'm not able to upload the link but if you're interested go to Android Central and insert "Moto X 2013 Major problems after Lolli-pop update". You may get your phone working again, but you won't like it.

posted on 23 Jul 2015, 11:08

14. gabez (Posts: 1; Member since: 23 Jul 2015)


Yep, I have the same phone. I loved it with kitkat. I am so sorry i upgraded! If fact, i am waiting for it to come back up now. It crashed again, just trying to connect to bluetooth.

posted on 21 Jul 2015, 16:31

10. mjf042 (Posts: 1; Member since: 21 Jul 2015)


I tested this software for Motorola and we told them its too buggy for mass release. They never gave us feedback left us hanging with no replys go our posts for weeks at a time. They just didn't care and released this update anyway. Left a bitter-sweet taste in my mouth. Disappointed in Motorola for this one.

posted on 21 Jul 2015, 22:11

13. Dannigurl (Posts: 1; Member since: 21 Jul 2015)


I updated my moto x on Sunday, as soon as it came out. I immediately noticed that about half of my contacts had no names associated with them... Text conversation with my mom just went back to her phone number. Then group and media messages do not work at all... I can neither sends nor receive either. Very inconvenient since I am with my youth group this week and the other leaders have been swapping pics of the students in action.

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