72% of mobile network users expect their carrier to provide good performance constantly
posted by Alan F. / Aug 31, 2014, 9:03 PM
The survey shows that 55% of smartphone and tablet users blame their mobile network providers if an application does not run correctly. That is a pretty sharp rise from the 40% last year, who were quick to blame their mobile operator for problems with applications. 42% of those surveyed said that they would indeed recommend the carrier they use, to a friend seeking "great broadband performance." Just 9% said that they wouldn't recommend the company they currently get mobile service from. Lastly, 32% said that when choosing a mobile carrier, the quality of mobile internet performance is important. Last year, that figure was 29%
From August 7th through the 11th, 1111 people were surveyed. The answers indicate that the public is quite demanding when it comes to mobile data service, and is quick to lash out at the carriers when things go wrong. Would you consider yourself part of the majority with your attitude toward the mobile operator that keeps you connected?
Posts: 312; Member since: Aug 01, 2014
72% of mobile network users, are delusional.
posted on Aug 31, 2014, 9:08 PM 0
If you pay that much for service, then why would that be delusional?
posted on Aug 31, 2014, 9:42 PM 5
Posts: 6038; Member since: Aug 06, 2013
Agreed. I expect top service if Verizon is going to be charging me more than other carriers. Though I'm happy to report that in the past 12 years, I haven't had any issues with the company so yeah, there's a reason why I stick with them.
posted on Aug 31, 2014, 9:52 PM 0
Posts: 312; Member since: Aug 01, 2014
nothing is this wolrd is consistent. I know how technology works. I understand blackouts, crashes and when networks are running repairs and maintainence. if you think that you will have optimal service 100% of the time, then yes you are delusional. CABLE companies can't even avoid service interruptions and those are hard wired connections. we as citizens pay for services non stop. none of which are 100% guaranteed. again. delusional. maybe I'm a realist and understand this, and some people think mere money provides stability.
posted on Sep 01, 2014, 7:49 AM 1
Posts: 3806; Member since: Apr 16, 2014
100% of mobile network carriers expect their users to provide 100% payment constantly.
posted on Aug 31, 2014, 9:16 PM 8
Because users expecting good network and service is too much to ask for... What are they on? Like seriously...
posted on Aug 31, 2014, 9:36 PM 3
Posts: 3785; Member since: Sep 30, 2009
As long as I'm paying them full price on my bill, I expect fully functional service. If they can't provide a fully functional service as promised (and heavily advertised all over tv) then they can prorate my bill according to service provided. I have absolutely zero sympathy for them. Data costs nothing more than the electricity to run it for them. I have been over charged on data for years now in canada
posted on Aug 31, 2014, 9:20 PM 3
Posts: 346; Member since: Jun 30, 2012
Data is fairly reliable on 3 carriers in the US. Then there's Sprint, who charges a big premium for "4G data" which is apparently non-existant. In LA, there is no Sprint data, despite what their maps tell you. They might as well just sell basic phones, because that's all they're able to provide service for.
posted on Aug 31, 2014, 9:42 PM 2
Posts: 2371; Member since: Apr 30, 2013
So they make you pay an exorbitant amount of money and then severely restrict you to these small data tier packages, quite frankly, my demands would be sky high considering the top two carriers in the US are ripping the value of the dollar from right under our feet.
posted on Aug 31, 2014, 9:50 PM 2
Posts: 2943; Member since: Jul 02, 2014
They advertise fast, then give us fast. They advertise reliable, then give us a reliable connection. They advertise wide coverage, then give us excellent signal reception. The fact that we pay more than we can consume irritates us more with the addition of service limiting rules.
posted on Aug 31, 2014, 11:43 PM 0
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