Verizon will not cancel upgrades that let customers keep unlimited data
The question was whether or not Verizon would allow those who were able to take advantage of the glitch, to keep their orders. Or, would the nation's largest carrier unilaterally cancel those orders? As it turned out, Verizon decided to allow those orders that benefited from the glitch, to go through. Keep in mind that not every Verizon customer was able to upgrade to a new subsidized phone and keep their grandfathered unlimited data plan. At least one Big Red customer upgraded to an Apple iPhone 5s and was forced to give up his unlimited data.
You can check out Verizon's statement below.
Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.
Verizon Wireless corrected this software issue today (9/30). The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone."-Verizon statement
1. Bernoulli (Posts: 1177; Member since: 01 Sep 2012)
How nice of Verizon to do this, now that's what I call honoring s**t!
4. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)
God you're so bitter. Must be because of that painfully slow network you're forced to be a part of. Hey, at least you get to buy your phones with a deposit and pay installments that total in excess of $703. Oh wait, is that like a Walmart Layaway??? Cooool.....
6. Ant34 (Posts: 64; Member since: 10 Aug 2013)
Speeds are comparable across all networks especially if you live in the metro area. And you can always bring your own phone to the other networks.
On another note I'm stuck with Verizon for another couple of years. I really wanted them to give me a reason to quit them.
8. SnakeDoctor01 (Posts: 3; Member since: 30 Sep 2013)
Some of us really don't have much of a choice. Given how the other carriers treat small towns like they don't exist, we're stuck with Verizon.
As much as I hate them, I have better chance of being able to get a call out in an emergency should I be broke down in the middle of nowhere than with anyone else.
10. Whateverman (Posts: 3061; Member since: 17 May 2009)
It sounds like you talking about T Mobile. If so, you would be surprised at how fast their service is now. We just got LTE where I live and my Note 2 smokes. And you can't beat the price, even with the installment plan. Paying full price is pretty much the same no matter what carrier you buy from, but with T Mobile the price of the service goes down once it's paid off. It actually is pretty cool!
20. downphoenix (Posts: 1987; Member since: 19 Jun 2010)
its not nice of them, its their duty. It was their mistake, they are obligated to honor it. If I was a customer of their's that got screwed over due to this, you'd better beleive I would do something about it.
21. InspectorGadget80 (Posts: 5170; Member since: 26 Mar 2011)
If AT&T does the same I'll be back on board. but they can't compete what Verizon is doing
2. harigrg33 (Posts: 134; Member since: 20 May 2013)
Every carrier shud gve unlimited data plan...
5. Shatter (Posts: 1652; Member since: 29 May 2013)
Sadly they are not dumping much money into increasing bandwidth except tmobile.
9. SnakeDoctor01 (Posts: 3; Member since: 30 Sep 2013)
I'd love go to go to T-Mobile. But their coverage area is so limited.
13. JC557 (Posts: 631; Member since: 07 Dec 2011)
It's the only reason why it's able to be somewhat more affordable than the others. This was never a secret and it's what got me on-board with them when I started working my first job in high school. Then I got a job that required a lot of travel and needed to be connected almost everywhere I went so I looked at the map and went Verizon since Sprint was still spotty despite having a full colored map. AT&T gave my brother coverage problems so I crossed them off as well.
Besides I have friends who tell me otherwise on the affordability side of things as their bills aren't that much cheaper than mine.
3. eggimage (Posts: 24; Member since: 19 Jan 2012)
i'd be willing to go unsubsidized for a "true" unlimited plan with verizon for sure, if they still allowed any..........
7. Whateverman (Posts: 3061; Member since: 17 May 2009)
Classy move VZW. I really expected another royal screwing, but you proved me wrong. Congrats to those lucky customers and let's hope for more glitches.
18. laheelahee (Posts: 204; Member since: 09 Apr 2012)
im totally kicking myself for missing this... argg!!
11. SnakeDoctor01 (Posts: 3; Member since: 30 Sep 2013)
Too bad Verizon that it'll be a cold day in Hades before I give you idiots any money for an upgrade. Glitch that.
12. jphillips63 (Posts: 108; Member since: 04 Jan 2012)
PA if y'all keep ya freaking mouth shut on these sort things then there not be a fix on the glitch and folks can or would still be able to keep there unlimited plans on upgrades. Who are you folks in bed with it sure doesn't sound like us consumers.
16. 14545 (Posts: 880; Member since: 22 Nov 2011)
Well, the carriers, in a roundabout way, do keep the lights on here. Not to mention, it hit slickdeals, so it was only a matter of time before VZW caught on anyway. Engadget is really the one to blame, they did outright reach out to VZW and ask if "it was a mistake".
14. ChafedBanana (Posts: 312; Member since: 20 Sep 2011)
I don't believe for a second that this was a software glitch. I think somebody on the inside is responsible for this. It went on for way too long and you should have seen the screen while creating an order. There was the option to switch to the 2 GB data plan for $30, the 6 GB data plan for $30 and then the keep unlimited data plan for $30.
17. 14545 (Posts: 880; Member since: 22 Nov 2011)
Yeah, I have a hard time believing that too. I mean if it were a glitch, they would have either cancelled the orders, or take the upgrade site down for a few hours for "maintenance".
15. Sakeem (Posts: 114; Member since: 05 Sep 2012)
I wish i could have taken advantage of this. Good for those lucky customers and kuddos to VZW. Not what i expected them to do.