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Verizon will not cancel upgrades that let customers keep unlimited data

Posted: , by Alan F.


Verizon will not cancel upgrades that let customers keep unlimited data
Over the weekend, we told you about a glitch that was allowing some Verizon customers to upgrade online to a new subsidized phone without having to give up their unlimited data plan. Verizon has been trying to get those still cooking with unlimited data to switch to a capped data plan. As it turned out, Big Red said that a "software issue" was responsible for the problem and said late Sunday that the problem was fixed.

The question was whether or not Verizon would allow those who were able to take advantage of the glitch, to keep their orders. Or, would the nation's largest carrier unilaterally cancel those orders? As it turned out, Verizon decided to allow those orders that benefited from the glitch, to go through. Keep in mind that not every Verizon customer was able to upgrade to a new subsidized phone and keep their grandfathered unlimited data plan. At least one Big Red customer upgraded to an Apple iPhone 5s and was forced to give up his unlimited data.

You can check out Verizon's statement below.

"Over the past weekend, there was a software issue involving some orders for customers seeking to upgrade their devices. A number of customers who were upgrading devices were able to maintain an unlimited monthly data feature while paying a subsidized price.

Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.

Verizon Wireless corrected this software issue today (9/30). The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone."
-Verizon statement

source: DroidLife

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posted on 30 Sep 2013, 21:38 1

1. Bernoulli (Posts: 2127; Member since: 01 Sep 2012)

How nice of Verizon to do this, now that's what I call honoring s**t!

posted on 30 Sep 2013, 22:49

4. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)

God you're so bitter. Must be because of that painfully slow network you're forced to be a part of. Hey, at least you get to buy your phones with a deposit and pay installments that total in excess of $703. Oh wait, is that like a Walmart Layaway??? Cooool.....

posted on 30 Sep 2013, 23:02

6. Ant34 (Posts: 193; Member since: 10 Aug 2013)

Speeds are comparable across all networks especially if you live in the metro area. And you can always bring your own phone to the other networks.

On another note I'm stuck with Verizon for another couple of years. I really wanted them to give me a reason to quit them.

posted on 30 Sep 2013, 23:50

8. SnakeDoctor01 (Posts: 3; Member since: 30 Sep 2013)

Some of us really don't have much of a choice. Given how the other carriers treat small towns like they don't exist, we're stuck with Verizon.

As much as I hate them, I have better chance of being able to get a call out in an emergency should I be broke down in the middle of nowhere than with anyone else.

posted on 30 Sep 2013, 23:51

10. Whateverman (Posts: 3235; Member since: 17 May 2009)

It sounds like you talking about T Mobile. If so, you would be surprised at how fast their service is now. We just got LTE where I live and my Note 2 smokes. And you can't beat the price, even with the installment plan. Paying full price is pretty much the same no matter what carrier you buy from, but with T Mobile the price of the service goes down once it's paid off. It actually is pretty cool!

posted on 01 Oct 2013, 13:28

20. downphoenix (Posts: 2595; Member since: 19 Jun 2010)

its not nice of them, its their duty. It was their mistake, they are obligated to honor it. If I was a customer of their's that got screwed over due to this, you'd better beleive I would do something about it.

posted on 01 Oct 2013, 20:29

21. InspectorGadget80 (Posts: 6950; Member since: 26 Mar 2011)

If AT&T does the same I'll be back on board. but they can't compete what Verizon is doing

posted on 30 Sep 2013, 22:28 1

2. harigrg33 (Posts: 174; Member since: 20 May 2013)

Every carrier shud gve unlimited data plan...

posted on 30 Sep 2013, 23:00

5. Shatter (Posts: 2036; Member since: 29 May 2013)

Sadly they are not dumping much money into increasing bandwidth except tmobile.


posted on 30 Sep 2013, 23:51

9. SnakeDoctor01 (Posts: 3; Member since: 30 Sep 2013)

I'd love go to go to T-Mobile. But their coverage area is so limited.

posted on 01 Oct 2013, 02:03

13. JC557 (Posts: 1224; Member since: 07 Dec 2011)

It's the only reason why it's able to be somewhat more affordable than the others. This was never a secret and it's what got me on-board with them when I started working my first job in high school. Then I got a job that required a lot of travel and needed to be connected almost everywhere I went so I looked at the map and went Verizon since Sprint was still spotty despite having a full colored map. AT&T gave my brother coverage problems so I crossed them off as well.

Besides I have friends who tell me otherwise on the affordability side of things as their bills aren't that much cheaper than mine.

posted on 30 Sep 2013, 22:32

3. eggimage (Posts: 71; Member since: 19 Jan 2012)

i'd be willing to go unsubsidized for a "true" unlimited plan with verizon for sure, if they still allowed any..........

posted on 30 Sep 2013, 23:42 2

7. Whateverman (Posts: 3235; Member since: 17 May 2009)

Classy move VZW. I really expected another royal screwing, but you proved me wrong. Congrats to those lucky customers and let's hope for more glitches.

posted on 01 Oct 2013, 10:55

18. laheelahee (Posts: 213; Member since: 09 Apr 2012)

im totally kicking myself for missing this... argg!!

posted on 30 Sep 2013, 23:52

11. SnakeDoctor01 (Posts: 3; Member since: 30 Sep 2013)

Too bad Verizon that it'll be a cold day in Hades before I give you idiots any money for an upgrade. Glitch that.

posted on 01 Oct 2013, 01:17

12. jphillips63 (Posts: 195; Member since: 04 Jan 2012)

PA if y'all keep ya freaking mouth shut on these sort things then there not be a fix on the glitch and folks can or would still be able to keep there unlimited plans on upgrades. Who are you folks in bed with it sure doesn't sound like us consumers.

posted on 01 Oct 2013, 09:22

16. 14545 (Posts: 1209; Member since: 22 Nov 2011)

Well, the carriers, in a roundabout way, do keep the lights on here. Not to mention, it hit slickdeals, so it was only a matter of time before VZW caught on anyway. Engadget is really the one to blame, they did outright reach out to VZW and ask if "it was a mistake".

posted on 01 Oct 2013, 10:59

19. laheelahee (Posts: 213; Member since: 09 Apr 2012)

Engadget? seriously? wtf...

posted on 01 Oct 2013, 07:56

14. ChafedBanana (Posts: 362; Member since: 20 Sep 2011)

I don't believe for a second that this was a software glitch. I think somebody on the inside is responsible for this. It went on for way too long and you should have seen the screen while creating an order. There was the option to switch to the 2 GB data plan for $30, the 6 GB data plan for $30 and then the keep unlimited data plan for $30.

posted on 01 Oct 2013, 09:23

17. 14545 (Posts: 1209; Member since: 22 Nov 2011)

Yeah, I have a hard time believing that too. I mean if it were a glitch, they would have either cancelled the orders, or take the upgrade site down for a few hours for "maintenance".

posted on 01 Oct 2013, 09:14

15. Sakeem (Posts: 361; Member since: 05 Sep 2012)

I wish i could have taken advantage of this. Good for those lucky customers and kuddos to VZW. Not what i expected them to do.

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