UPDATE: Sprint reached out to us today to tell us that they have resolved the issue. All iPhones connected to the carrier's LTE network are now up and running as they should be. Sprint says that it apologizes to its customers who were affected by the issue.
Some Sprint subscribers sporting an Apple iPhone found themselves with a connectivity issue following the update to iOS 9.3. The problem is apparently preventing Sprint branded iPhones from connecting to certain Sprint LTE bands. Some used Twitter to tweet out their predicament. Others posted on Reddit that they have been stuck with a 3G connection since the update.
This seems like a carrier issue unlike another recent problem that started with the iOS 9.3 update. That problem caused several apps like Safari, Messages, Mail and Notes to freeze, hang or crash when a link was pressed while inside the app. Apple started sending out an update today to iOS 9.3.1 which should resolve the issue.
Recommended For You
As for the connectivity issue affecting Sprint users, this is a problem that the carrier will have to fix. In a free text message to its iPhone users, Sprint wrote, "Your iPhone may be having data connection issues w/ the recent software update. We're working quickly to fix. We apologize for the inconvenience."
Several Sprint customers have tried resetting their phone, which failed to solve the issue. One even swapped to a new device without solving the problem. We'd imagine that this is a high priority issue for Sprint. The mobile operator is currently running a promotion that gives new subscribers a 30-day money back guarantee. This is obviously bad timing for the nation's fourth largest carrier.
Sprint's iPhone totin' subscribers have suffered LTE connectivity issues since the update to iOS 9.3
Get Visible as low as $20/mo for 1 year. Limited time offer with code: FRESHSTART
$20
/mo
$25
$5 off (20%)
Offer Ends 6.1.2026 at 11.59pm ET. New members get $5/mo off the $25/mg Visible plan, $35/mo Visible+ plan, or $45/mo Visible+ Pro plan for the first 12 months. Promo code FRESHSTART required at checkout.
Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
A discussion is a place, where people can voice their opinion, no matter if it
is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some
random thoughts, which are not directly related to the matter.
Things that are NOT allowed:
Off-topic talk - you must stick to the subject of discussion
Offensive, hate speech - if you want to say something, say it politely
Spam/Advertisements - these posts are deleted
Multiple accounts - one person can have only one account
Impersonations and offensive nicknames - these accounts get banned
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts:
New accounts created within the last 24 hours may experience restrictions on how frequently they can
post or comment.
These limits are in place as a precaution and will automatically lift.
Moderation is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a
post should be moderated - please, report it.
Have a question about the rules or why you have been moderated/limited/banned? Please,
contact us.
Things that are NOT allowed:
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts: