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Does T-Mobile provide service to the after-life?

Posted: , by Alan F.

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Does T-Mobile provide service to the after-life?
24 year old Tina Enstad passed away this Summer. Despite her untimely death, her cellphone coverage lived on. T-Mobile had continued to bill Enstad despite being informed of her passing in a letter sent by her parents, along with a check to pay off the balance on her account. Despite all this, T-Mobile continued to bill Enstad to the tune of $300 and threatened to go after her estate if a payment wasn't forthcoming. T-Mobile later said that the death certificate had been mailed to an incorrect address which led to the confusion.

Tina's sister and friends put up an online petition aimed at T-Mobile

Tina's sister and friends put up an online petition aimed at T-Mobile

Medical bills of more than $250,000 for Tina had already sapped the family of its savings and her sister told the carrier that any attempt to go after Tina's estate would make it hard for the family to collect much needed insurance money. The sister put up an online petition at Change.org placing the entire blame at T-Mobile's feet. 188 people signed the petition which might have dome some good. Just yesterday, T-Mobile released a statement offering its condolences to the Enstad family. The account was canceled in August and the ETF was waived. T-Mobile put the blame on the computerized billing cycle which generated a bill after Tina's death. T-Moble said all fees have been waived.

"T-Mobile, first and foremost, offers condolences to the Enstad family for their loss. The account was cancelled in late August after receiving information from the family, and the Early Termination Fee was waived. Given billing cycles, a bill was generated after the account cancellation and we have corrected that issue and are reaching out to the Enstad family to assure them that this issue is resolved. We have waived all of the charges the family was concerned with, and there will be no additional charges."-T-Mobile statement

A similar situation affected Lew Channel back in February. Channel's dad had died and despite receiving a death certificate, it took three months of high pressure 'haggling' with T-Mobile to get them to back off collection techniques. A consumer attorney involved in that case said that T-Mobile cares more about profits than people. Another dead man was billed for months by T-Mobile after his passing. His monthly bill shot up to $78 from the original $20 because of late fees.

source: Change.org via HuffingtonPost

12 Comments
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posted on 19 Oct 2012, 00:45 5

1. MorePhonesThanNeeded (Posts: 621; Member since: 23 Oct 2011)


Lol, these heartless, spineless money grubbing fat cats can care less if you die....early termination fees pay up or we will take you for everything you have!!! Actually unless they are some sort of medical institution I doubt they could attempt to do that sort of thing, had a friend of mine have hospital put a stop on his bank account and garnish wages, incredible didn't know that was legal. Makes you not want to get sick or need medical attention...EVER!

posted on 20 Oct 2012, 12:28

12. Nadr1212 (Posts: 741; Member since: 22 Sep 2012)


Oooh (ghostly voice) tmobile is a stupid carrier, oooohhh!!

posted on 19 Oct 2012, 00:46 1

2. mas11 (Posts: 1029; Member since: 30 Mar 2012)


That's messed up. Talk about greed, makes those share everything plans look generous.

posted on 19 Oct 2012, 01:09 2

3. RORYREVOLUTION (Posts: 2999; Member since: 12 Jan 2010)


Wow just wow, this is terrible. its bad enough to lose s friend or family member but when stupid greedy jerks like this harass you it just makes it so much worse. Have a freaking heart!

posted on 19 Oct 2012, 01:14 6

4. Captain_Doug (Posts: 754; Member since: 10 Feb 2012)


This isn't about greed. It's about people being lazy. They have computers doing all of that stuff and don't actually look at what is really going on. Once they realized what was going on, they fixed it. Still lame of T-Mobile for not paying attention earlier, but it's not as bad as earlier commenters have opinionated.

posted on 19 Oct 2012, 02:14 2

5. RORYREVOLUTION (Posts: 2999; Member since: 12 Jan 2010)


You can argue that but they didn't waive the fee and everything until AFTER it was becoming aware to others.

posted on 19 Oct 2012, 14:10 2

11. Fuego84 (Posts: 280; Member since: 13 May 2012)


I agree this isn't greed, greed would be if T-Mobile would still be trying to collect after that fact that they found out that she was still getting billed.

posted on 19 Oct 2012, 03:20

6. nicholassss (Posts: 349; Member since: 10 May 2012)


She died and they were still trying to get an ETF. Damn.

posted on 19 Oct 2012, 09:07 1

7. PAPINYC (Posts: 2289; Member since: 30 Jul 2011)


This is what happens when companies doing business in America outsource their calling centers to foreign countries, i.e., India, Pakistan, Singapore, Santo Domingo, Malaysia, etc. I know for a fact that T-Mobile even has Customer Service Calling Centers in Central America as, I was with my brother when he reached a rep' in, if I remember correctly, Costa Rica earlier this year; he's got T-Mobile. And, by the way, he's never spoken to a T-Mo' rep' on the mainland.

U.S. Cellular Carriers should be banned from having calling centers in foreign countries: PERIOD!

posted on 19 Oct 2012, 10:19 1

8. thelegend6657 (unregistered)


Very rare in Malaysia or Singapore , mostly India

posted on 19 Oct 2012, 10:34 2

9. gwuhua1984 (Posts: 1237; Member since: 06 Mar 2012)


Always remember to cancel all your accounts before you die

posted on 19 Oct 2012, 12:53

10. roscuthiii (Posts: 1803; Member since: 18 Jul 2010)


And this just a few hours after an article was posted about how bill-shock was a thing of the past... I know it's not what one would consider your average bill-shock, but still, it's a shocking bill.

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