Does T-Mobile provide service to the after-life?
generated a bill after Tina's death. T-Moble said all fees have been waived.
A similar situation affected Lew Channel back in February. Channel's dad had died and despite receiving a death certificate, it took three months of high pressure 'haggling' with T-Mobile to get them to back off collection techniques. A consumer attorney involved in that case said that T-Mobile cares more about profits than people. Another dead man was billed for months by T-Mobile after his passing. His monthly bill shot up to $78 from the original $20 because of late fees.
source: Change.org via HuffingtonPost
1. MorePhonesThanNeeded (Posts: 618; Member since: 23 Oct 2011)
Lol, these heartless, spineless money grubbing fat cats can care less if you die....early termination fees pay up or we will take you for everything you have!!! Actually unless they are some sort of medical institution I doubt they could attempt to do that sort of thing, had a friend of mine have hospital put a stop on his bank account and garnish wages, incredible didn't know that was legal. Makes you not want to get sick or need medical attention...EVER!
12. Nadr1212 (Posts: 741; Member since: 22 Sep 2012)
Oooh (ghostly voice) tmobile is a stupid carrier, oooohhh!!
2. mas11 (Posts: 1028; Member since: 30 Mar 2012)
That's messed up. Talk about greed, makes those share everything plans look generous.
3. RORYREVOLUTION (Posts: 2940; Member since: 12 Jan 2010)
Wow just wow, this is terrible. its bad enough to lose s friend or family member but when stupid greedy jerks like this harass you it just makes it so much worse. Have a freaking heart!
4. Captain_Doug (Posts: 748; Member since: 10 Feb 2012)
This isn't about greed. It's about people being lazy. They have computers doing all of that stuff and don't actually look at what is really going on. Once they realized what was going on, they fixed it. Still lame of T-Mobile for not paying attention earlier, but it's not as bad as earlier commenters have opinionated.
5. RORYREVOLUTION (Posts: 2940; Member since: 12 Jan 2010)
You can argue that but they didn't waive the fee and everything until AFTER it was becoming aware to others.
11. Fuego84 (Posts: 263; Member since: 13 May 2012)
I agree this isn't greed, greed would be if T-Mobile would still be trying to collect after that fact that they found out that she was still getting billed.
6. nicholassss (Posts: 348; Member since: 10 May 2012)
She died and they were still trying to get an ETF. Damn.
7. PAPINYC (Posts: 2237; Member since: 30 Jul 2011)
This is what happens when companies doing business in America outsource their calling centers to foreign countries, i.e., India, Pakistan, Singapore, Santo Domingo, Malaysia, etc. I know for a fact that T-Mobile even has Customer Service Calling Centers in Central America as, I was with my brother when he reached a rep' in, if I remember correctly, Costa Rica earlier this year; he's got T-Mobile. And, by the way, he's never spoken to a T-Mo' rep' on the mainland.
U.S. Cellular Carriers should be banned from having calling centers in foreign countries: PERIOD!
8. thelegend6657 (unregistered)
Very rare in Malaysia or Singapore , mostly India
9. gwuhua1984 (Posts: 1237; Member since: 06 Mar 2012)
Always remember to cancel all your accounts before you die
10. roscuthiii (Posts: 1785; Member since: 18 Jul 2010)
And this just a few hours after an article was posted about how bill-shock was a thing of the past... I know it's not what one would consider your average bill-shock, but still, it's a shocking bill.