T-Mobile will soon offer enhanced customer service in its Experience stores

T-Mobile is looking to improve the customer service it provides to its clients at the company's so-called Experience stores. These are company-owned locations staffed by "customer-obsessed" Mobile Experts with the ability to handle any issue that a customer might bring up. T-Mobile employees posting on Reddit say that in a few weeks, T-Mobile will announce a new format for the Experience stores that will allow customers to get bill credits, cancel lines, and more while at an Experience store.

Galaxy S24+ with T-Mobile and trade-in: save $600

Get the Galaxy S24+ with a subscription to T-Mobile via Samsung.com, and you can save up to $1,000 with a trade-in from participating carriers (this includes T-Mobile.) Alternatively, choose Samsung's trade-in option to save up to $600 on the S24+.

$600 off (60%) Trade-in

$399 ⁹⁹

$999 ⁹⁹

Buy at Samsung

Galaxy S23 is up to $535 off with T-Mobile and a trade-in

Alternatively, you can trade in a suitable phone and sign up to T-Mobile through Samsung.com to save up to $535 on the Galaxy S23. Extra savings are available via Samsung's Offer Programs.

$535 off (76%) Trade-in

$164 ⁹⁹

$699 ⁹⁹

Buy at Samsung

Save up to $1,050 on Z Flip 5 with T-Mobile at Samsung

Currently, you can get the Z Flip 5 with a subscription to T-Mobile through the official Samsung store at up to $1,050 off, including a $50 instant Samsung Credit with your selected carrier. As you might have guessed, the deal requires a trade-in.

$600 off (60%) Trade-in

$399 ⁹⁹

$999 ⁹⁹

Buy at Samsung

According to one T-Mobile rep (via CordCuttersNews) who was briefed at a recent meeting, anything that the T-Mobile CARE team can do over the phone (800-937-8997) will soon be handled in person at a T-Mobile Experience store. The employees manning an Experience store will be able to fix an issue with a phone and handle all problems with a customer's plan that normally requires a call or text to customer service. The goal would be to provide the service necessary to keep customers from leaving T-Mobile for another carrier.

For those T-Mobile subscribers who don't have the patience to handle phone calls with the CARE team, can't wait on hold, or hate having to engage in a chat (via text) with a T-Mobile rep, a visit to the nearest Experience store might be the easiest way to get a problem solved whether it be with a T-Mobile device, T-Mobile service, a bill or invoice, or a perk that customers are supposed to receive.

T-Mobile does not need a shot in the arm after adding an industry-leading 3.1 million net new postpaid phone customers during 2023, a number forecast to reach as high as 5.5 million this year. But giving such capabilities to its Experience stores will put it ahead of its rivals which offer online-only or phone-only customer service.

Besides its company-owned Experience stores, T-Mobile also has: