Online shopping has clearly become the go-to way for most of us to buy things – and not just because it is convenient. It is often cheaper, too. Just look at the numbers: in 2023, the US had over 259 million online shoppers and that is expected to grow to nearly 302 million by 2026.
Stats show that more and more people in the United States prefer to shop online. | Image credit – Oberlo
But as the saying goes, "you get what you pay for," and that lower price tag can sometimes mean lower quality. That is where Temu comes in.
Temu, the Chinese shopping app known for selling pretty much everything at ultra-low prices, was the most downloaded app in the US last year. And it is not just dominating in the States – in 2024, it is also topping the app charts in the UK, Germany, France and Italy.
And with so many people turning to Temu for their shopping needs, regulators in the European Union (EU) started to take a closer look.
The European Commission has stepped up its investigation into Temu under the Digital Services Act (DSA), claiming the company is failing to monitor and report how many illegal products are being sold through its platform.
A mystery shopping test revealed that users are highly likely to come across non-compliant items – including baby toys and small electronics that don't meet safety standards.
We shop online because we trust that products sold in our Single Market are safe and comply with our rules. In our preliminary view, Temu is far from assessing risks for its users at the standards required by the Digital Services Act. Consumers' safety online is not negotiable in the EU – our laws, including the Digital Services Act, are the foundation for a better protection online and a safer and fairer digital Single Market for all Europeans.
– Henna Virkkunen, Executive Vice-President for Tech Sovereignty, Security and Democracy, July 28, 2025
The Commission began looking into Temu last year as part of the broader DSA push, which has also brought major tech companies like Google, Apple, Meta, Microsoft, TikTok and even Elon Musk's X under scrutiny. But Temu's charge sheet includes serious claims like using addictive app design to keep users shopping longer and failing to block the sale of illegal goods.
Recommended Stories
Which factor matters most when choosing an online shopping app?
Price and deals.
40%
Product quality and safety.
40%
Trustworthy reviews and ratings.
20%
User experience and app design.
0%
And that is not all. A separate probe under EU consumer protection law is also looking into some of Temu's sketchy practices, like fake reviews and fake discounts – things that can seriously mislead shoppers.
The Commission says it will continue digging into Temu's other suspected violations, including how well its risk-reduction measures actually work, how transparent its recommendation algorithms are, whether it is using manipulative design to hook users and whether researchers have access to its data.
If the EU's preliminary findings hold up, Temu could be hit with an official non-compliance ruling – and the consequences wouldn't be small. We are talking fines of up to 6% of its global revenue, plus mandatory changes to bring the platform in line with EU rules.
Given that Temu's worldwide revenue in 2024 is estimated at $70.8 billion, that fine could climb as high as $4 billion. To put that in perspective, that is more than what Google was fined in the EU for allegedly rigging its shopping search results to edge out smaller rivals.
Apps like Temu and Shein, which have blown up with younger audiences, need tighter oversight – not just to ensure the products they sell are safe, but also to prevent user data from being exploited.
Speaking of that, it is probably only a matter of time before the US starts scrutinizing Temu, too, just like it did TikTok. The idea of TikTok shutting down in the US isn’t off the table yet – especially if ByteDance doesn’t hand over control of its American operations to US investors.
iPhone 14 for $99.99
When you switch to Total Wireless, keep your number & grab 3 mo. of 5G
Tsveta, a passionate technology enthusiast and accomplished playwright, combines her love for mobile technologies and writing to explore and reveal the transformative power of tech. From being an early follower of PhoneArena to relying exclusively on her smartphone for photography, she embraces the immense capabilities of compact devices in our daily lives. With a Journalism degree and an explorative spirit, Tsveta not only provides expert insights into the world of gadgets and smartphones but also shares a unique perspective shaped by her diverse interests in travel, culture, and visual storytelling.
A discussion is a place, where people can voice their opinion, no matter if it
is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some
random thoughts, which are not directly related to the matter.
Things that are NOT allowed:
Off-topic talk - you must stick to the subject of discussion
Offensive, hate speech - if you want to say something, say it politely
Spam/Advertisements - these posts are deleted
Multiple accounts - one person can have only one account
Impersonations and offensive nicknames - these accounts get banned
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts:
New accounts created within the last 24 hours may experience restrictions on how frequently they can
post or comment.
These limits are in place as a precaution and will automatically lift.
Moderation is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a
post should be moderated - please, report it.
Have a question about the rules or why you have been moderated/limited/banned? Please,
contact us.
Things that are NOT allowed:
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts: