Clumsy Galaxy S10 buyers should remember to add Premium Care during checkout

Clumsy Galaxy S10 buyers should remember to add Premium Care during checkout
Like any new phones, the overall impressive Galaxy S10, S10+, and S10e are having their fair share of problems, ranging from fingerprint sensor reliability to device overheating and even good old fashioned accidental butt-dials. Another freshly discovered and widely reported issue that Samsung is expected to fix at some point is the inability of early adopters of these super-duper handsets to register for the manufacturer's Premium Care program after making their purchase.

If you go to Samsung's official US e-store right now, you'll notice such an enrollment option will pop up during the checkout process following the first two main steps. These allow you to choose the color and storage capacity of your preferred Galaxy S10-series model, as well as add accessories like a wireless charger, Galaxy Buds, Gear 360, a protective case, or a smartwatch. 

You can then add Samsung Premium Care coverage to your order at $11.99 a month or skip this service as you're eager to complete the process and receive one of the best high-end smartphones in the world today. But you may want to take those extra two seconds and consider the benefits of the insurance and extended warranty program before finalizing your order, as there's no other way to sign up for it... just yet.

When will Premium Care gain full Galaxy S10 support?


While there's no way to conclusively and reliably answer that question at this point in time, we could definitely venture a guess based on recent history. That's because Samsung actually pulled off this kind of stunt before. Like the S10 family, last year's Galaxy S9 and S9+ couldn't get Samsung Premium Care coverage after the moment of their purchase... initially. But back in September, late enrollment started to be allowed.


Unfortunately, the list of devices eligible for this sweet perk remains extremely short, including just the S9, S9 Plus, Note 8, S8, and S8+. That's right, the Galaxy Note 9 is still missing, despite seeing daylight more than six months ago. But if the Galaxy S10 lineup follows the S9's suit, it's safe to assume owners of the hot new high-enders will be permitted to enhance and extend the standard warranty of their phones sometime in the fall.

That sounds like a painfully long wait, but it might be worth it when you take the following into consideration.

What exactly is Samsung Premium Care?


As the name suggests, this is essentially the company's answer to the popular AppleCare plans iPhone and iPad owners can get for extra peace of mind. But Samsung Premium Care can only be paid on a per-monthly basis, providing extended coverage for as long as you're willing to cough up $11.99 every 30 days. That's certainly not cheap, adding up to over $140 a year, which however includes plenty of nifty benefits, from mechanical breakdown and accidental damage protection to in-person support and in-person swap service.


With Premium Care, you don't have to worry about how annoyingly easy it is to crack one of those state-of-the-art "Infinity" displays or how frighteningly expensive it can be to get a new screen under the terms of a typical manufacturer's warranty. Any damage caused by drops is covered with your 12 bucks monthly fee, as well as spills and anything else that falls in the "accidental" category. Just keep in mind you will be charged a $99 deductible for each "approved accidental damage claim" (mechanical breakdown notwithstanding).

Speaking of approved claims, the aforementioned in-person swap perk means an authorized technician will swing by your home or other location of your choosing whenever you want to pick up your defective device and hand-deliver a replacement in mint condition. Last but not least, you can also get "in-person support" at a place of your choosing with "personal training" instructions on how to use your phone at its full potential. 

No wonder so many Galaxy S10 owners are unhappy they can't enjoy these cool benefits due to a little omission in the Samsung.com order process.

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4 Comments

1. Takeharu

Posts: 288; Member since: Oct 28, 2013

Considering a new screen will run you around $250-$300 I think the price is really quite fair. Hope they'll expand this to more regions.

2. pimpin83z

Posts: 595; Member since: Feb 08, 2019

People in general should add some kind of protection or insurance for their phone. Everyone's excuse is: "I'll just buy a case". A case is not going to replace your phone when it's lost or stolen, only a few cases will protect it from liquid damage (for those out there still using phones that aren't water resistant) & the same goes for physical damage. With the price of phones nowadays, it only makes sense to protect it with some type of insurance because they're become more like investments rather than just a communication device.

3. BuffaloSouce unregistered

Best Buys protection plans are cheaper monthly or you can get a $40 discount if you go for the one time payment. The only part where they fall behind is the deductible

4. JCASS889

Posts: 594; Member since: May 18, 2018

paying monthly to be clumsy....i dont get it.

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