Ordered a Pixel 7 with trade-in? Pay close attention to your purchase confirmation!

During the Pixel 7 and Pixel 7 Pro’s launch, Google had an amazing trade-in offer that brought the prices of its new flagship phones down by a significant margin. Of course, that discount depended on the type and condition of said device you had to trade with, but any price cut is welcomed nonetheless.

Unfortunately, though, it seems that Google has some issues it needs to take care of regarding its trade-in system. Why? Well, as the folks at AndroidPolice state in their report of this, a notable number of customers (including people from their team) have ended up paying the full price for their new Pixel 7, despite having ordered it with trade-in. The phones simply do not arrive with an extra box to send your device.

According to Google’s customer support, the only way to rectify this problem is by returning the phone in the standard return period, which is 15 days, getting a refund, and then ordering it again while making sure that the trade-in option is selected. Suffice to say, this is not an ideal solution to such a serious issue.

It seems that the only way to make sure whether everything has worked out the way you wanted it to during your purchase is by taking a look at the confirmation that comes afterwards. If you have selected a trade-in but you don’t see it as part of your order, then you have about 60 minutes to correct said order.

It might also be a good idea to record your screen while making the purchase, and have something to show to customer support just in case of this or other discrepancies. Google is no stranger to such bugs in the past, so it wouldn’t hurt to have that extra bit of reassurance, especially for a pricey piece of tech.

Grab the Pixel 10 at Mint Mobile for $450 off

$349

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Mint Mobile now sells the Google Pixel 10 with a massive $450 discount. The promo is available on select color variants with 128GB of storage. You also get a 12-month unlimited data plan for $180 instead of $360.

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Pixel 10 Pro: now $475 off at Mint

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Grab the pro-grade, compact Pixel 10 Pro at Mint Mobile with a 12-month unlimited plan, and you can save a huge $475. The data plan comes with a discount, too: 50% off, to be exact.

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The Pixel 10 Pro XL is $700 off at Mint right now

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The high-end Gemini AI-enhanced Pixel 10 Pro XL is now available with a mind-blowing discount. You can now save $700 on the phone, plus 50% off unlimited 12-month plans.

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The Pixel 10 Pro Fold is now $400 off

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The foldable Pixel 10 Pro Fold is another standout holiday offer. Right now, you can get the device for $400 off at Mint Mobile. On top of that, you save $180 on 12-month unlimited data plans.

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