iPhone Business Chat is no longer iMessage-only, RCS support coming with iOS 18.1
Image credit — Apple
This change is likely to be welcomed by both users and businesses. Users will appreciate the ability to communicate with businesses through a safe and reliable platform, while businesses will benefit from the increased reach and engagement that RCS offers. Many companies already utilize Messages for Business, including major brands like Home Depot, Four Seasons, AXA, Vodafone, Lowe's, Hilton, Credit Suisse, Sprint, Lush, Air Transat, Bank of America, T-Mobile, 1-800 Flowers, Marriott, Telstra, and Wells Fargo.
Home Depot is one of the companies that uses iOS Business Chat. | Image credit — Apple
The update to iOS 18.1 is expected to be released sometime next week, although Apple hasn't yet announced an official date. It will be available for all compatible iPhones and iPads.
As a tech enthusiast, I am excited to see Apple embracing RCS and making it easier for businesses to connect with their customers. I believe that this change will lead to a more seamless and engaging messaging experience for everyone. I am also looking forward to trying out the new Apple Intelligence features and seeing how they can improve my productivity and workflow.
Things that are NOT allowed: