Apple is reportedly changing its controversial third-party iPhone battery repair policy

Apple is reportedly changing its controversial third-party iPhone battery repair policy
Repairing an iPhone or iPad at an Apple Authorized Service Provider can be wildly expensive or outright impossible if your issue isn't covered under the terms and conditions of your standard warranty or if you've already swapped certain components for third-party alternatives. But according to internal documents obtained by French blog iGeneration (translated) and MacRumors, Apple may have discreetly made a crucial change to its notoriously rigorous repair requirements.

Sanctioned technicians across a number of countries have seemingly been informed that they can now replace a faulty aftermarket iPhone battery with an official one at no extra charge compared to the standard fee of such a procedure involving no third-party components whatsoever. That's a big step forward from a policy clearly stipulating Apple's "right to return the product to you without servicing it" if damage is found to be caused by failure of parts that "are not original to the product."

The Cupertino-based tech giant currently relinquishes responsibility for "any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Apple or an AASP." It's unclear if these official terms will be revised anytime soon or if Apple intends to keep the changes largely informal for now to test the waters.

In addition to third-party battery replacements, the company is reportedly opening the door to entire iPhone replacements in cases where battery tabs might be broken or missing as a result of a shoddy unauthorized repair. However, these services will apparently be left at the discretion of each individual Genius Bar and Apple Authorized Service Provider, presumably based on the condition in which a faulty iPhone is supplied for an official repair request. 

Last but not least, in instances where a different component is found guilty for iPhone problems of any sort, technicians are instructed to ignore the presence of a third-party battery and proceed with the normal repair operation. That sounds... pretty much the way it should have always been, but even if it will indeed apply worldwide, the new policy is not going to cover devices with third-party logic boards, microphones, Lightning connectors, TrueDepth sensors, and many other non-battery-related components. 

Still, after last year's discounted battery replacement program, this is yet another sign Apple can sometimes change its ways and positively respond to user criticism.

FEATURED VIDEO

9 Comments

1. stijnvbml

Posts: 69; Member since: Feb 20, 2013

Well, having worked at a big phone retailer, Apple would be the first manufacturer where you do not void the warranty if you replace a component at a not certified store. Even though it is only the battery, it is a step forward.

3. sgodsell

Posts: 7036; Member since: Mar 16, 2013

Oh yeah, then why does Apple's policies state that Apple has the right to refuse any repairs if they have not been performed by a certified authorized repair service location. Please stop pumping up Apple's service. It's bad enough that Apple charges their high extortion insurance prices, sorry their Apple Care. It's like Mafia repair service these days. Plus the fees to actually get it serviced on top of the Apple Care.

4. Vancetastic

Posts: 955; Member since: May 17, 2017

I’m going to go out on a limb and guess that you don’t have one of those Apple stickers on your car window.

5. TechNeck

Posts: 647; Member since: Aug 29, 2014

Those coveted iPhonr Stickers. Its nice that Apple includes them

6. Vancetastic

Posts: 955; Member since: May 17, 2017

I occasionally see them on cars. Cracks me up.

7. lyndon420

Posts: 6603; Member since: Jul 11, 2012

A coworker has one on his toolbox. It's a weird cult thing I guess.

8. RebelwithoutaClue unregistered

Glad this is already protected by laws in my country.

2. lyndon420

Posts: 6603; Member since: Jul 11, 2012

Shocked!! Thumbs up Apple.

9. RebelwithoutaClue unregistered

Small sidenote... Apple didn't repair phones AT all that had 3rd party repair it before. You still lose warranty, but now they will at least repair the phone if there is a third party battery used. Still means you have to pay for the repair though. So not at all that positive.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.