Your Apple iPhone is less likely to suffer a cracked screen, but is more likely to be lost

Your Apple iPhone is less likely to suffer a cracked screen, but is more likely to be lost
Device Insurer ProtectCELL said on Thursday that the Apple iPhone is less likely than other smartphones to suffer a cracked display and other problems that would require a replacement device. But the insurer did say that an iPhone is more likely to be misplaced than other handsets. To be more precise, ProtectCELL said that owners of the Apple iPhone are 54% less likely to require a replacement device for any reason.

But while iPhone owners are 11% less likely to report a broken or damaged device compared to those sporting other smartphones, they are 65% more likely to request a replacement device after misplacing their handset. And something must have happened to tablet owners between 2012 and 2013. Tablet owners last year were 90% more likely to seek a replacement slate than tablet owners the year before.

The company has written over 2 million policies covering smartphones and tablets.


source: ProtectCELL via WSJ, AppleInsider

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27 Comments

1. rantao333

Posts: 346; Member since: May 21, 2013

apple quality is no doubt one of the best

8. alterecho

Posts: 1106; Member since: Feb 23, 2012

So is Nokia's.

18. JC557

Posts: 1921; Member since: Dec 07, 2011

I'd add Motorola to that list, though I'd be speaking about the Droid line mostly with the X added.

21. Glim12808

Posts: 394; Member since: Oct 26, 2011

simply because all iphone owners wrap their phones in thick ugly casings.

27. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Did no one look at the info graphics? It says that iPhone owners are also less likely to report a broken or damaged device. In other words, the build quality of iPhones is worse than portrayed. This was meant to be a fluff piece by Alan so he had to not cover that portion of the report. Also, lost device not reported as stolen are likely because some kid misplaced it, probably because that is the primary market for iPhones.

29. ecmedic4

Posts: 520; Member since: May 02, 2013

Wow im glad you know so much about the ppl that buy iPhones, where would the world be if we didn't have ppl like you to tell us who iPhone buyers are and how they act? In reality you have no clue who the majority of iPhone buyers are or even how they act, or use their phones. Also considering your past comments about iPhones, i take your comment as nothing more than trolling and blind hate. I see ppl of all ages using iPhones, and of all types of life styles. Have you thought that ppl that don't report a broken or damaged device, didn't do so because they possibly only scratched it and don't feel its worth it to pay for an insurance claim for a scratched phone? Or that if the screen simply cracked it is most likely cheaper to simply replace the screen instead of getting a new phone or insurance replacement? Just because the article says iPhone owners are less likey to report a broken or damaged device proves nothing. You comment though proves that you simply have a hate issue for Apple/iphone which is childish to have a hate issue for a product that you don't even have to use.

2. techaman unregistered

hahaha in what world do you live in iphones are the biggest when it comes to cracked broken screens i replace them all the time that all i see i have seen more iphones with cracked and broken screens then non-cracked.

3. ecmedic4

Posts: 520; Member since: May 02, 2013

You might see a lot of cracked iPhone screens, it doesn't say they are immune to cracking. But out of the millions upon millions sold, the ones you see are a very very tiny percentage so just because you say you see many cracked iPhones doesn't mean they are more apt to crack than other smartphones. I think i would believe a cellphone insurance company over someone posting a comment online.

4. mr.techdude

Posts: 571; Member since: Nov 19, 2012

I agree with you, the most I see is iPhone 4/4s, iPhone 5 and 5s have improved build much less prone to cracking then the previous models.

7. Sauce unregistered

Especially when iPhones are extremely popular.

5. cleat-glitch

Posts: 109; Member since: Feb 07, 2014

when i see a phone with a cracked screen...99.99% likely its a iphone...then they use it like its not broke...they just say its lost...when its cracked

6. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

99.9% of the time when you see a smartphone! it is probably an iPhone, so what's your point?

11. anirudhshirsat97

Posts: 408; Member since: May 24, 2011

I doubt 99.9% people in even cupertino hav an iphone

24. reckless562

Posts: 1153; Member since: Sep 09, 2013

lols u know this!

16. Doakie

Posts: 2478; Member since: May 06, 2009

SMH..... I nominate this as the "Stupidest, most ill informed comment" of the day.

23. reckless562

Posts: 1153; Member since: Sep 09, 2013

no cleat-glitch is right. iusers almost ALWAYS got a damn cracked screen. n its usually women i see that have them. lol idk bout 99.9%, but i DO know that exact precentage is called a METAPHOR!!! so much for stupidest coment Doakie, u have the stupidest for not seeing that.

25. reckless562

Posts: 1153; Member since: Sep 09, 2013

lol not even close napalm!! whats wrong wit u that u only see iphones???

9. Planterz

Posts: 2120; Member since: Apr 30, 2012

iPhones seem to be purposely designed to have easily broken screens. Sure, it's stylish, and it helps make the phone thin, but having the exposed glass means it's much less protected (ie: not at all) when dropped.

10. fzacek

Posts: 2486; Member since: Jan 26, 2014

I have seen hundreds of cracked iPhones everywhere, but don't remember ever seeing a cracked Samsung or other Android device.

12. Planterz

Posts: 2120; Member since: Apr 30, 2012

I've seen plenty of cracked Android screens, but the majority of broken smartphone screens I've seen are iPhones. And by "broken" I mean "shattered all to hell". When it comes to people I know, I've seen a few cracked HTC screens, a couple Galaxy S3 screens, and a Motorola Photon (but she has a toddler, so that doesn't count). And several iPhone screens. What do they all have in common, though? None had their phone in a case. Not an Otterbox, not even a $5 eBay case. I've dropped my smartphones countless times, and the Otterbox Commuters I've kept them in protected them every time. I even dropped it down a flight of concrete stairs once, where it bounced and spun like a pinwheel for 20 feet, and it survived. I think iPhone owners seem to be predisposed to NOT put their phone in a case. I can sorta understand why. They're elegant and sleek and fancy, and people don't want to cover that with rubber and plastic, or bulk up its size. But neglecting to protect your expensive phone by putting it in a case is just foolishness. I have no sympathy for people with broken screens on their unprotected phones.

26. reckless562

Posts: 1153; Member since: Sep 09, 2013

lmao @ shattered to hell!!.....kuz its true!

19. JC557

Posts: 1921; Member since: Dec 07, 2011

I've seen plenty of cracked screens regardless of manufacturer. I've had all my phones without a case and have been dropped at one point but no screen breakage. It took a good smash out of frustration to do that though. They all did have ZAGG shields on them though.

28. tokuzumi

Posts: 1930; Member since: Aug 27, 2009

fzacek, you must not be looking very hard. While I have seen plenty of cracked iPhones, when I was looking for an S3 last year on eBay, most of them had cracked screens. And the ones without cracks were commanding top dollar.

17. skyline88

Posts: 698; Member since: Jul 15, 2013

no screen crack or phone lost or whatsoever crap with my trusted Note 3 and faithful Lumia 925

20. JC557

Posts: 1921; Member since: Dec 07, 2011

Judging by the build quality it would take one hell of a hit to kill a Nokia phone. I love the Icon's build quality. The only issue I have with the iPhone 5/s and ipod touch 5th gen is how slippery they are without a case. I wouldn't mind a little more thickness for extra battery and it would be great if they went to a more matted feel all around.

22. tasior

Posts: 265; Member since: Nov 04, 2012

Can You recommend some good smartphone crash test site? When it comes to choosing a phone, it's a major factor for me, and here at PA, there is hardly anything in this matter...

30. Michaelsalaets

Posts: 27; Member since: Feb 09, 2014

i think insurance fraud has a lot to do with these numbers

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