Xiaomi Mi Note Pro suffering from overheating issues; phablet is equipped with Snapdragon 810 SoC (UPDATE)

Xiaomi Mi Note Pro suffering from overheating issues; phablet is equipped with Snapdragon 810 SoC (UPDATE)
Some users of the Xiaomi Mi Note Pro are complaining that the phablet has been overheating. That might not sound terribly surprising considering that the device is powered by the Snapdragon 810 SoC. The handset has gone on sale in China starting today, and already there are complaints about units failing completely with burned motherboards. Others have reported burned out screens and displays that don't recognize inputs. Some are complaining that their device is badly overheating when it is used while charging.

Xiaomi applied for five different thermal patents that were designed to prevent the overheating problems that have allegedly plagued the chip since it was first tested by Qualcomm. The problem caused Samsung to switch to its own Exynos 7420 chipset for the Samsung Galaxy S6 and Samsung Galaxy S6 edge.

The Snapdragon 810 might not even be at fault here. Qualcomm’s VP of marketing, Tim McDonough, said last week that the chip never did overheat on a commercial device. Whatever is causing the overheating, Xiaomi might have to send out an update to see if the problem can be resolved.


Thanks for the tip!

source: 52rd.com (translated) via GizmoChina

UPDATE: Xiaomi has reached out to us to clear up some misconceptions about yesterday's report. The overheating incident discussed on 52rd.com covers just one Xiaomi Mi Note Pro that the user was unable to turn on three hours after purchasing it. Xiaomi has replaced the phone to the customer's satisfaction and technicians that examined the device have reported that the motherboard was not burnt.

Xiaomi has sent the unit to its Beijing office where it will be examined. We await the results of that investigation. 


Related phones

Mi Note Pro
  • Display 5.7" 1440 x 2560 pixels
  • Camera 13 MP / 4 MP front
  • Processor Qualcomm Snapdragon 810, Octa-core, 2000 MHz
  • Storage 64 GB
  • Battery 3000 mAh

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90 Comments

1. o0Exia0o

Posts: 903; Member since: Feb 01, 2013

AH! YES! RELEASE THE THERMAL THROTTLING! SD810 is the biggest Qualcomm fail to date......

11. tury694

Posts: 167; Member since: Aug 25, 2014

It also doesn't help that they clocked it at 2.7ghz lol

14. o0Exia0o

Posts: 903; Member since: Feb 01, 2013

It wont be clocked that high for long now. Sure it will reach 2.7ghz for .005ms just so they can clam the clock speed on the spec sheets, but I would be on the lookout for an update in short order that would pull that down to about 1.9ghz while under strain to prevent overheating.

17. tury694

Posts: 167; Member since: Aug 25, 2014

1.5ghz is needed for this thing to run within normal temperature ranges. Sad, because I like Qualcom because they release all the sources devs need

22. Simona unregistered

U like qualcom why ? Just bcos of name? worst SoC Mediatek Best.. they don do these overheating fokops !

24. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Lol so mediocre

64. raky_b

Posts: 420; Member since: Jul 02, 2014

MTK best!? How, from when, why??? They Even not giving kernel sourse to their produkts, GPS still can be sluggish, they are using od tipes of cores and not near top of spec. at benchmark or real life performans. Value for mine they are ok, but they need 8 core processors to do same thing for which what Apple use 2 corse, and have better results. So, how can they be best!? Ok if you write that for Samsung Exinos(or Apples A8), i would understand...

70. singhkaran9830 unregistered

R.I.P. English

76. Simona unregistered

They are best because they thinking abd not overdoing and not rushing to make like stupid useless fast cpu and then problems comes.. Phone supposed to NOT be like crazy fast .. You are brainwashed by keeping thinking like ; oh yes it has more MHZ or GHZ that is better.. bullcrap .. There is limimt for smartphones and here naive snapdragon made stupid overheating chip , mobile manufs. buys it and equipping in their phones and ppl ending up not buying it.. Look at iphone only 1GB ram only 8mpx camera no NFC nothis no that and everybody buys it.. It is just silly ..Would NEVER buy phone which overheats or has problems.. Mediatek ppl are not so silly gping sky rocket high speeds like crazy ending up making EPIC FAIL of year !

92. Predator1701

Posts: 130; Member since: Oct 28, 2014

You sound like Smeagol from LOTR, creepy

85. Pulkit1990

Posts: 46; Member since: May 08, 2014

lol really Mediatek is just cheap there is nothing good about it .

19. Simona unregistered

They said they fixed this issue.. They should underclock it and name it 808 like LG did.. Another FAIL after HTC M9 Xiaomi is not gonna get any good.. Best and only chinese company is Huawei .. the rest of chinese phones are crap P8 or soon freshly new Mate8

38. Canaan

Posts: 351; Member since: May 25, 2014

The 808 actually makes use of its dual A57 cores, while the M9 apparently turns off their 4 A57 cores and runs on the 4 A53 cores to prevent overheating (according to android headlines), according to the article it means that the M9 is only 15% more powerful than the M8 which ran a SD 801.

60. singhkaran9830 unregistered

Its not HTC and Xiaomi's fault.Qualcomm is at fault here.And it doesn't means Qualcomm has failed.Like samsung improved after the disappointing S5,qualcomm will also definitely will.They are probably coming with custom cores with SD 820 and samsung with custom cores with Exynos 7422.I'm just waiting for the second half of 2015 its going to be great with devices like Note 5 and Z5 and the new Soc's.

67. o0Exia0o

Posts: 903; Member since: Feb 01, 2013

No it is not HTC/Xiaomi's fault that Qualcomm produced a lemon of a soc. Yes it is HTC/Xiaomi's fault for deciding to go ahead and use Qualcomm's lemon SD810 after the reports and 2 other OEMs jumped the SD810 ship. Not to mention the fact that there had to be testing with a near production sample before mass production started and they went ahead with production anyways after these faults were figured out. This issue would be like buying an 8 cylinder engine car that overheats if you use more than 4 cylinders.

77. Simona unregistered

Yes it is bcos they purchased that epic fail chip .. There was reason why this pro was delayed.. And they sorted sht nothing ! Now this phone is outdated + overheating + expensive Nobody's gonna buy it !

30. arch_angel

Posts: 1651; Member since: Feb 20, 2015

I guess those thermal patents were for nothing lol

47. Taters

Posts: 6474; Member since: Jan 28, 2013

You can't fail harder than the scorpion they used to use. I don't think it's possible.

2. sip1995

Posts: 1771; Member since: Feb 07, 2014

Dear Xiaomi.....next time you should take a lesson from LG.....

3. o0Exia0o

Posts: 903; Member since: Feb 01, 2013

Or Samsung

6. marorun

Posts: 5029; Member since: Mar 30, 2015

Almost all past Exynos had overheating issues btw so any company can slip 1 time. Still this overheating story is such a load of crap on the SD 810 i no M9 came back with overheating problem since we started selling it at our cellphone shop.

9. hboy857

Posts: 367; Member since: Jun 03, 2013

The quality of this article is absolutely pathetic. "Some users of the Xiaomi Mi Note Pro are complaining that the phablet has been overheating" - Oh that's a great information now let's write a article about. And who gives a $hit anyway about the validity of the source anyway. Writing about anything without verifying the source or its credibility now becoming a thing in the tech world especially in the so called tech blog. Well, its pretty easy to gasp the real intention of this kind of rumor anyway. Pretty pathetic stuff.

13. TerryTerius unregistered

In other words, you think it's impossible for people that have bought this particular device to be having this issue, and anyone that claims so must have a hidden agenda to take down either Qualcomm or Xiaomi. That's the gist of what you are implying. What would you like Phone arena to do? Provide links to the complaints? List users names and addresses? The most phone arena could do is snapshot the complaints, and even then it would be impossible to "verify" their stores unless you saw their actual Phones. In other words, everything isn't a conspiracy. sometimes companies screw up, sometimes issues crop up that can't be predicted, and when you are manufacturing anything on a large scale sometimes you have devices with faulty hardware or defects. It happens.

46. medtxa

Posts: 1655; Member since: Jun 02, 2014

well it's news some people report their mi note pro heating, isn't thats valid enough for news? you fail if you expect phonearena or any tech news blog too seriously. news, rumour, or official thing, they post it.

10. o0Exia0o

Posts: 903; Member since: Feb 01, 2013

All devices heat up when they are being used or charged. Problem here is do you really think that anyone is buying the story that 2 of the largest Android OEM's skipped on the SD810 and did not have a reason to. LG used the SD810 in the Flex 2, a midrange phone compared to the G4. The story for the G4 using the SD808 instead of the SD810 being that it was a decision a year and a half ago for LG to use the SD808. Samsung who has constantly equipped the US versions of their flagship Galaxy S series with Qualcomm top-of-the-line silicone suddenly drops them in favor of their homebrew soc. Qualcomm constantly insisting that there's nothing wrong with the SD810 despite the fact that 2 major OEM's have suddenly abandon the top line chip in favor of different options. Benchmarks showing that the HTC M9 has been throttled to reduce performance and therefore reduce heat omitted by the soc. A major Chinese OEM sends 20 engineers to work closely with Qualcomm to work on the SD810. And I could go on and on, but here it is plain and simple: THE SD810 SOC HAS AN ISSUE WITH HEAT THAT HAS BEEN PROVEN MANY TIMES OVER AT THIS POINT. Try to deny it all you like, had this chip been what Qualcomm had billed it to be so many OEM's would not be avoiding like the Black Plague.

26. jellmoo

Posts: 2655; Member since: Oct 31, 2011

"LG used the SD810 in the Flex 2, a midrange phone compared to the G4." The phone with the more powerful processor, GPU and RAM is the mid range option. Right.

27. o0Exia0o

Posts: 903; Member since: Feb 01, 2013

Yes it is when it comes with a 1080p screen while 2015 flagships are using QHD.

34. jellmoo

Posts: 2655; Member since: Oct 31, 2011

The One M9 and Xperia Z4 aren't flagships?

37. o0Exia0o

Posts: 903; Member since: Feb 01, 2013

The HTC One M9, no. Not when HTC decided to produce the HTC One M9+ with a QHD display. I don't truly believe that Sony is even trying anymore, they've all but given up on smartphones at this point. I look for them to try to sell or spin off their cellular division. They're only selling points are the IP rating and battery life. Which is all a shame because they could be a contender with their products if they could just figure out how to advertise and market their products.

52. medicci37

Posts: 1361; Member since: Nov 19, 2011

Some of you people are brainwashed. Anyone who can't see that there's a serious overheating problem with the 810 has famboy issues

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