Will your bent Apple iPhone 6 Plus get replaced for free?

Will your bent Apple iPhone 6 Plus get replaced for free?
When Antennagate affected Apple iPhone 4 users back in 2010, Apple sent out rubber bumpers for free, in order to prevent the user from having his body negatively affect the signal reception on the phone. But now, Apple iPhone 6 Plus users are dealing with Bentgate, which revolves around the propensity of the phablet to bend while resting in a user's front pocket. All of these units are under warranty.

Still, an Apple rep questioned about whether Apple would replace a bent iPhone 6 Plus, said that each unit will have to undergo a Visual Mechanical Inspection. If the unit passes, the handset will be exchanged for a free replacement. Otherwise, the phone's owner will be responsible for the cost of a new model. For Apple to cover the cost of a new unit, the bending has to be the result of unintentional behavior. So if you posted a video on You Tube demonstrating how you bent your iPhone 6 Plus, you might be out of luck.


Even before Bendgate started, the 4.7 inch Apple iPhone 6 was apparently outselling the 5.5 inch iPhone 6 Plus by a huge margin. Watching videos showing the iPhone 6 Plus turning into a clamshell phone is not going to change things. If you happen to own a bent model, you should probably contact Apple immediately with all of the documentation that you can provide. The aforementioned Apple rep says that "Apple is looking into this with an insane amount of detail."

source: TheNextWeb via BGR

Related phones

iPhone 6
  • Display 4.7" 750 x 1334 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A8, Dual-core, 1400 MHz
  • Storage 128 GB
  • Battery 1810 mAh(14h 3G talk time)
iPhone 6 Plus
  • Display 5.5" 1080 x 1920 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A8, Dual-core, 1400 MHz
  • Storage 128 GB
  • Battery 2915 mAh(24h 3G talk time)

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83 Comments

1. dorfoz

Posts: 156; Member since: Oct 18, 2011

Replaced? Probably not... :(

3. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Sadly, it most definitely will not be replaced for free.

7. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Do you have bent iPhone 6's then?

68. GalaxyS5

Posts: 430; Member since: Aug 05, 2014

why would he have it? an iFullOfCraapDevice that comes straight from 2012 .. and they're talking about nfc as if it's something new .. but stup!d people will definitely buy it.

69. Jimrod

Posts: 1605; Member since: Sep 22, 2014

I'm surprised you managed to type that with all the lag your Galaxy S5 has with its Touchwiz UI, I did try an Alpha before buying my iPhone 6 but I fell asleep in the shop waiting for the screen to catch up with my finger... I asked if they had iPhone 6's because the way they were talking was like they, personally, had bent iPhone 6's. From all I can see outside of those bending them for YouTube hits very few people seem to be having an actual problem. Apple say 9, it's looking exactly the same as when EXACTLY the same problem was reported when the 5 launched and... Oh yes, two months later no-one cared anymore.

70. Jimrod

Posts: 1605; Member since: Sep 22, 2014

As for 2012 tech, I just had a look at Geekbench and it was interesting: iPhone 6. Single core: 1604 Multi-core: 2867 Galaxy S5. Single core: 912 Multi-core: 2736 What decade is the tech in the Samsung from? Even with all those cores it still loses on the multi-core? It probably needs a few more, that's always the answer...

78. j2001m

Posts: 3061; Member since: Apr 28, 2014

sorry please re-test with the Alpha, same res

80. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

1) ios runs C+ a high performance language that communicates natively with the hardware, it's also more efficient than what android runs. Android was based on Java which requires it's own virtual machine (Dalvik Virtual Machine, DVM, will later become ART) that's an extra layer of work, the same virtual machine converts info into bytecode instead of the (native) machine language code ios runs (another layer). 2) Android is running a whole another virtual phone inside of your actual phone (an extra layer ios doesn't have) , that virtual phone tells your actual phone what to do, that eats a ton of processing power. As a result the Android OS requires a stronger processor to carry the "extra" load. 3) In ios almost everything graphics related is ran through the GPU in native code (not the Cpu), while for android a fair bit is still done through the Cpu (processor) in byte code (not the native code that runs directly on the hardware the iPhones has the advantage of using) this creates a significant bottleneck to the performance you can get out of the processors in Android phones. 4) Lastly ios is pretty "closed source", so every iphone is basically running a vanilla (unbloated) os, whereas in android, carriers (like verizon, etc), and companies like (Samsung) write their own custom software into the android code, adding yet again extra layers of work the android phone has to run that ios doesn't. 5) Case in point the Nexus is held back by all the extra processes Android has to perform at its very core, something the iPhone doesn't have to deal with. Ios doesn't have this problem because there are less layers for starters, and those layers are running directly in the os (Android has multiple layers separating these). The code in ios runs directly on the hardware in a lean fashion, while in android they are necessarily native. Instead of looking at it as a dual core processor at 1.4ghz beating a 2.3 ghz quad core, or vise versa look at it as the iphone using a lower clocked processor because the os is that light, and a lot easier to run there's no need to add a stronger one, and the android as needing a stronger processor because of the extra load it has that ios doesn't have. No offence but it's ignorant to say one processor is "better" without looking at the architecture each has to deal with. ? In other words, Android phones are all doing far more per clock cycle vs any iPhone. So yes, a phone that does les scan out-perform a phone that does more. So I will take slower because benchmarks don't mean much. Side by side tests show the GS5 smoke the iPhone in several instances that matter most. Web browsing which is what most do, ever Galaxy S model beat the iPhone model released the same year. EVERY SINGLE MODEL.

83. dushyant

Posts: 94; Member since: Mar 14, 2011

wow, iphone 6 worked quite hard, is that why it flexed its back??

71. GalaxyS5

Posts: 430; Member since: Aug 05, 2014

lol, the beast I have in my hand beats your feature phone in every way. oh a dual core cpu running with few lag makes me wonder about how outdated the software might be? I'd rather have a phone that RARELY lag for a phone that does not lag but have all the awesome feature. You can't even put it in your jeans lol, watch how the laggy NOTE 3 does not bend. oh do you now have a switch for mobile data in your notification center? oh oops you have to dig the settings up, glad you can switch the wifi on easily you know. 1 year ago it was difficult. oh wow, you guys have widgets and predictive keyboards and wait for it, wait for it, 3RD PARTY KEYBOARD APPS omg that's AWESOME. if you're !d!ot enough to buy such a device, I should not reply to your comments anyway, you must be either a girl who goes after trends or an old person who still thinks apple has market share and is still innovating like it's 2007. the features you have today we had them some for years and others since at least 2 years ago. did you even think about this before buying your feature phone? and 9 reported? you believe apple? if one is bent then others will too, it's not a defective part it's the overall design that's the problem. ughh enough said.

74. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Well I've had my iPhone 6 for a week, it goes in my pocket, it's not bent. I won't be crying myself to sleep wondering if it might or might not be bent when I wake up - like I said, the same was said about the 5 too and mine is still in perfect working order (it's what I had when I tried the Alpha in the shop, still much faster!). So that's what I'm missing out on with Samsung, a switch for data in the notification centre? Oh so that's the "features" that the Android guys keep going on about that I'm missing out on, I think I'll live. I'll just keep on using my phone as I do I think - I can even take nice pictures on it, looking at that camera test this site just did you might want to go and buy yourself a nice compact camera to go with your S5 if you haven't already... Please someone enlighten me on what else I'm missing out on with my "feature phone" or "App launcher" as some call it. I've still not seen anything mentioned that I might actually want.

30. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

In a perfect world it would be replaced for free because of the design flaw... Too bad this isn't a perfect world. Now if Apple would only step up.

36. gregoryyy3 unregistered

So you bend your phone and you expect Apple to give you another for free? That's your own damn fault not apple's

43. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

No that's a design flaw because it takes minimal force to bend it. I mean a person can bend it by hand. Imagine bumping into something like a desk or a door. The slightest bump will screw your up to $1000.00 device. Who in their right mind will baby a phone like it's a new born? An up to $1000.00 device should be durable. This is a design flaw or Apple just clearly doesn't give a crap about durability. BOTH are extremely bad for an up to $1000.00 device!

51. strudelz100

Posts: 646; Member since: Aug 20, 2014

I promise that I can break any current flagship with my hands using my full force, as indicated by the dude's hands shaking as he "easily bent" the iPhone. Even easier while applying two thumb pressure to a specific point like he did. The iPhone makes no claims of durability. That is up to consumer judgement to pick what you need. If it looks to fragile: Don't buy it. If you need a durable device; buy one. Or a case.

59. 21babydoll12 unregistered

ever heard of a ford pinto?

72. GalaxyS5

Posts: 430; Member since: Aug 05, 2014

ummm, did you watch how that Note 3 could not be bent using the same force? it's no use defending a fail.

81. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Even in Consumer Report's test which was also flawed, it took 150lbs of force to even break the Galaxy Note 3, while it took less than 1/2 that at 70lbs to break a iPhone 6+. The average persons human hand can only exert about 100lbs of force. Sure a person cam take their hand and break a phone is a they try hard enough. However, if your handless pants can bend it, than that is a totally different problem Even Apple's own tests showed they tested the phone with up to 50lbs of force. That is not even though. For a person carrying a phone in their pocket, when you sit; more than 50lbs of force will eb applied. Apple basically and opening showed their phone can't withstand more than 50-55lbs of pressure before getting damaged. The iPhone which use to be 650 750 & 850 that is now 749 849 & 949 should not bend in ANY pocket. I have never had any phone including my ex-iPhone 4 and ex-4s ever bend. I was more concerned about the glass breaking from sitting. Think of it this way. There are over 2billion who have cellphones. In that number Apple managed to have more phone bend vs all other brands combined. After all, have you seen any tech articles about the Galaxy devices bending, or Sony or anyone else. Phone have bent before but the occasion is so rare and it didn't happen with'n a few days of the phone being released. Consider this fact. A phone has been carried in peoples pockets for YEAR and DECADES. A 2014 phone should be equally as durable than a phone made 4 decades ago. If your phone bends in your pocket, that no matter what brand it is, no matter how much it costs, it most definitely is a POS. I am not loyal to a brand. I use to like Apple, now I don't. I presently use Samsung. But if I bought a Samsung phone and it bent in my pocket from just plain old sitting, I would not buy another. In fact I would just stick to tablets and go back to a cheap clamshell phone. And for Apple to go up a full $100 on a phone when a pound of aluminum costs only $1.20 per lb and the iPhone starts off with less than that to start is absolutely ridiculous.

58. dorfoz

Posts: 156; Member since: Oct 18, 2011

So you mean to say that Samsung owes me 800 bucks for the galaxy s when it came out for either AT&T and t-mobile in 2010 with a malfunctioning gps that cannot pinpoint my location within a mile radius? This was the very reason I don't ever want to own a samsung smartphone EVER! I ended up buying an iPhone 3GS cuz that phone actually worked!

67. jroc74

Posts: 6023; Member since: Dec 30, 2010

You get a thumbs up because Samsung has sucked for years when it comes to reception... phone, GPS. Its the only reason I will never own another Samsung phone again if I can help it. (last one was a G Nex...I knew better but was hoping they finally learned...) I give them props for innovating, specs, features, etc. But I need a phone that works as a phone first.

73. GalaxyS5

Posts: 430; Member since: Aug 05, 2014

??? I had Samsungs for 3 years and never had any of these problems. If you had one bad phone it doesn't mean that the millions that buy Samsungs are having problems.

75. dushyant

Posts: 94; Member since: Mar 14, 2011

Have u heard of apple maps??

76. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

That is software silly... Not physical design flaw...

54. JMartin22

Posts: 2369; Member since: Apr 30, 2013

Their excuse: "you're gripping it wrong"

61. techperson211

Posts: 1280; Member since: Feb 27, 2014

They'll send rubber bumper too.

23. jroc74

Posts: 6023; Member since: Dec 30, 2010

I dont think it will either, especially if its too easy to reproduce. Sadly I feel the only option is a sturdy case. But hey, Apple did that with Antenna Gate and the bumpers...so they should be used to it.

45. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Maybe Apple can partner with Otterbox on a special promo price for the Otterbox Defender case? The Defender cases are quite rugged and are available in a variety of colors....

53. akki20892

Posts: 3902; Member since: Feb 04, 2013

Apple: Give me money first....then get iphone

65. phantom_six_man

Posts: 82; Member since: Feb 12, 2014

they will give the money back and tell the affected costumers to buy android instead :)

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