Verizon says these are the worst phone owners in the U.S. (UPDATE)

Verizon says these are the worst phone owners in the U.S. (UPDATE)
Verizon has teamed up with KRC Research to conduct a survey that helps identify the worst phone owners in the U.S. The typical smartphone fanatic will keep his phone safe at all times, and won't allow even his/her spouse to use it. More importantly, this person knows exactly where his phone is at all times. On the opposite side of the equation is the person who couldn't really care less about his mobile device. You've seen that guy use his phone in the pouring rain, even if it isn't water resistant. This is the guy or gal who is always misplacing his $700 flagship phone, and doesn't even panic when he can't find it.

UPDATE: Verizon reached out to let us know that Verizon customers have until March 10th to take advantage of a second opportunity to enroll in the carrier's Protection Plan. This plan offers comprehensive coverage for loss, theft, physical or water damage to your device. It also includes the ability to interact with a Verizon Tech Coach via the Verizon Support and Protection app. Priced at $11 per month, you might find this to be quite worthwhile if you end up having your phone stolen, or you find your handset swimming in the toilet.

According to the data, 57% of mobile phone owners in the U.S. have broken or lost more than one handset. Some of the ways that phones are broken can be written off as just bad luck. But others are due to the owner's careless attitude. One person dropped his phone overboard while on a boat. Another person dropped it into a waterfall display at the local mall. Countless handsets end up doing the backstroke in the toilet.

Some of the ways that people break their phones include dropping it in water (43% did that) or running it through the wash (42%). 22% broke their phone by throwing it. One guy was so pissed that the New York Giants lost six straight games, that he went into full Eli Manning mode and heaved his phone, breaking it in the process. 20% dropped their phone out of a window, while the same percentage found their pet chewing on their handset. 20% also tripped on their phone and landed on top of it.

Considering that 54% of mobile phone owners drop their phone once a week, sometimes it pays to go with a thicker, but more rugged handset. Or, you might want to consider shelling out for insurance next time you buy a new phone. A case could be a cheaper option for those who have butterfingers. Now that there is a phone with a shatterproof screen (Motorola DROID Turbo 2) perhaps the next step will be for the manufacturers to develop a completely an unbreakable phone.

Hopefully, you didn't recognize yourself in some of the situations we've discussed in this story. After all, accidents will happen. But if they happen, and happen and happen again, then you might be acting too cavalier with your phone.

source: Verizon



1. tacarat

Posts: 854; Member since: Apr 22, 2013

People on vacation are the worst with their phones. It's understandable. They're too busy soaking in new surroundings, checking out the sites and are sometimes jetlagged/smashed. Lost, stolen, damaged. At least they get the best stories out of it.


Posts: 1168; Member since: Oct 05, 2015

Well, their phones would've been completely protected had they installed a dbrand skin. Just ask MKBHD

2. Zylam

Posts: 1817; Member since: Oct 20, 2010

So the American is the worst phone owner? LOL kidding! I know it's a local research done for marketing!

24. Bernoulli

Posts: 4361; Member since: Sep 01, 2012

They do like their apple products so...

5. wargreymon

Posts: 764; Member since: Nov 05, 2013

I dropped my PokeWalker in the toilet once, it was mounted to my belt and came loose when I pulled my pants up, and down it went. Only device I had that died from water.

17. fiji.siv

Posts: 95; Member since: Nov 25, 2015

Sure, sure, good story. Now explain how those private pictures ended up on your camera.

6. natypes

Posts: 1110; Member since: Feb 02, 2015

More proof millennials are the worst generation ever.

12. UglyFrank

Posts: 2194; Member since: Jan 23, 2014

Tbh older people have rougher hands so they have a better grip.

14. LARPkitten

Posts: 8; Member since: Jan 05, 2015

I'm Gen X and I'd hardly say I have rougher hands. I think it's more that Gen X and earlier are less likely to take their phones for granted, since we weren't born into a cell phone-dominated world.

15. stijnvbml

Posts: 76; Member since: Feb 20, 2013

I'm from 1999, and I think there is a completely different reason why we drop our phones more often; we use them more often. More usage=increased chanche of dropping the phone obviously

18. ibend

Posts: 6747; Member since: Sep 30, 2014

worst genereation... yet.. just wait 10 more years, and 2010's will be the worst.. and so on... (did 2010 still count as millenials? o.O )

7. tokuzumi

Posts: 1929; Member since: Aug 27, 2009 thin handsets are more prone to being dropped. Thin handsets also tend to be more expensive. But manufacturers keep dry humping specs about how thin their phones are. I guess that means a thin phone is a better phone.

11. Tomgabriele

Posts: 30; Member since: Feb 25, 2016

I assume you'll be first in line to buy the Galaxy S Buoyant, with a 1" thick body sealed with helium so it won't sink or take water damage?

8. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Wow, shaming your own customers Verizon? CLASSY!!! You know who the worst carrier is? The one with the a-hole CFO who says they don't need WiFi calling because their network is so great, while at the same time lobbying to get it on their network.

13. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Update: Oh, my mistake, shaming them in an attempt to get them to use Verizon's Protection Plans was the goal, that's even more classy. Way to go Verizon!

26. canner

Posts: 68; Member since: Feb 29, 2016

are you really that surprised? verizon Doesnt give a care about there customers. they charge them up the rear for the service lock them into contracts they cant get out of without like ten different fees. force overages by removing all unlimited plans, and sell customer informatio without there consent. why are you so shocked?

27. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

I've been with Verizon since 2000, I know how they are. But I never actually thought they'd sinklow enough to post what their customers have said to show them in a negative light so they could sell device insurance. That takes their douchebaggery to a whole new level.

9. joevsyou

Posts: 1091; Member since: Feb 28, 2015

i work hard for my money and my phone is my life! I know where it at all times, Case day one and never comes off till i am ready to sell it.

23. Trakker

Posts: 283; Member since: Feb 11, 2016

Same with me putting a screen protector on the phone immediately after getting it and never touching the screen with my bare hands, meaning the screens are immaculate and totally scratch free even after years of use.

10. Fellwalker

Posts: 538; Member since: Apr 04, 2014

The problem with this story is that we are all paying for it - in increased rentals or increased insurance. I do hope Verizon will use this to prevent those people signing up. Whatever happened to uberimae Fidei, or absolute truth, in insurance? Do you not get asked how many times have you previously made a claim for a lost or stolen phone?

19. ibend

Posts: 6747; Member since: Sep 30, 2014

at first, I think this will be about techrax and friends o.O

20. sissy246

Posts: 7124; Member since: Mar 04, 2015

My nephew is not with Verizon, but has run over , some how lost 2, dropped one in the lake and has broken the screen on just about every phone he had owned. I think he is on about his 10th phone in 3 years.

22. Trakker

Posts: 283; Member since: Feb 11, 2016

I was hoping the list had more details about age range, possibly job type and phone models instead of the vague overview this gives.

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