Verizon pulls the plug on Visual Voicemail for certain devices starting July 8th (UPDATE)

One of the features that debuted on the original Apple iPhone that was well received was Visual Voicemail. No longer did you have to wait to go through all your unwanted messages before hearing the one you were interested in. With a list of the numbers and contacts that left you a message, Visual Voicemail was considered such a great idea back in 2007, that other carriers like Verizon started offering it on its high-end models like the BlackBerry Storm.

UPDATE: A source inside Verizon has reached out to tell us that the inclusion of the Motorola DROID Turbo and HTC One M9 on its list of affected models was a mistake on its part; those handsets never received the $2.99 Visual Voicemail service being discontinued.

While free on the Apple iPhone, Visual Voicemail on other Verizon devices cost users an additional $2.99 a month. The other major carriers (AT&T, Sprint and T-Mobile) do not charge for basic Visual Voicemail services. But Big Red is phasing out the entire service for selected handsets starting on July 8th. Those affected will be switched to basic voice mail and can access the service by dialing *86 from their handset. It is important to note that Verizon customers will not lose any voicemail with the switch. However, to make sure they have room for new messages, Verizon customers losing VVM must reduce the number of voicemails saved on their phone number to under 20 by July 8th. To learn how to set up the basic voicemail box, click on the sourcelink.

The phones that are losing Visual Voicemail capabilities are mostly older models, although the list does include the HTC One M9. Ironically, while that model is losing the feature, it will remain available for those with the older HTC One (M8). All iPhone models will continue to keep Visual Voicemail, but the Motorola DROID Turbo and the Samsung Galaxy S4 are both losing the service.

A complete list of affected handsets can be found right here.

source: Verizon via Crackberry

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29 Comments

1. phonehome

Posts: 812; Member since: Dec 19, 2014

Presumably another way for Verizon to attempt squeezing the copper from a penny.

2. macawmatt

Posts: 136; Member since: Feb 20, 2012

Why oh why when you can have it sent to Google Voice. Made that change years ago and although the interface is dated, it works great. And free.

3. Mxyzptlk unregistered

It's too dated and clunky. I can't believe Google doesn't have Visual Voicemail as a feature in android.

4. Senthilg

Posts: 49; Member since: Apr 07, 2016

Visual Voice mail feature is present in Android M. I use it in my Nexus 6p as well

8. AlikMalix unregistered

Wait a minute...!!!! You're trying to tell me that android can do everything iPhone can and more doesn't have a simple visual voicemail? And you have to pay for it monthly if you're lucky to get one??? WTF????

9. TBomb

Posts: 1484; Member since: Dec 28, 2012

Only if you're on Verizon*

20. sgtdisturbed47

Posts: 966; Member since: Feb 02, 2012

osted on 1 min ago This is a ridiculous article and needs to be heavily edited. The $2.99/month they're talking about is PREMIUM visual voicemail, not the standard VVM. The article doesn't mention a difference between the 2, and confusingly mentions that customers with the "20 voicemail limit" have to dial *86 to check their voicemail if they don't have the $2.99 option. This is false. Standard visual voicemail is included with every single smartphone Verizon offers and is free. FREE. Yes there's a 20 voicemail limit, but so what. Nobody but flip phone users dial *86 anymore, since Verizon has had free Standard visual voicemail for at least 2 years now.

10. XperiaFanZone

Posts: 2277; Member since: Sep 21, 2012

It's not that Android can do everything iPhones can.t, it's Apple and their fans being a hypocrite about it then get define to have features that existed elsewhere with fans being all pissy about it. Back to your main point: they're doing it better than iPhones

11. jeroome86

Posts: 2314; Member since: Apr 12, 2012

I thought the same thing when I went to Android. End up using YouMail. Now like it better then the Apple version which I use on my 6s plus now. Verizon was really f ing over their customers with that 2.99 monthly fee.

12. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Did visual voicemail come free with your iPhone? It never did with mine, it's carrier controlled and I had to add it (via a Value Pack) to my monthly plan. On Android, carrier controlled Visual Voicemail is just MMS audio + speech to text of the message, any Android device has that... However, if you'd rather go carrier independent and save on your monthly bill, there's YouMail on the Play store...

14. AlikMalix unregistered

Never in my life paid for visual voicemail (or even knew it had to be paid for at all). Actually thought all smartphones had it as part of UI because they're called "smartphones". I heard about some android phones lacking - I thought it was a myth and that when I tried it - it just wasn't set up - and was too busy trying to figure out why my phone is eating up the battery while not used than to tinker with what I thought voicemail setup. Apparently it's not even available. Also, shocked that you can't get Google now to search order Google search engine. You guys probably got used to seeing your last weeks searched items show up in ads all over webpages. It's funny because I can guess what you searched for previously based on ads in your android phone. Not trolling just shocked you guys are dealing with this in 2016.

15. XperiaFanZone

Posts: 2277; Member since: Sep 21, 2012

I like how you make an essay only about his first sentence, and completely ignoring everything else he said.

16. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

"Apparently it's not even available" Lol, sure it isn't, if you decide to turn a blind eye and ignore it, it surely won't be there... "Also, shocked that you can't get Google now to search order Google search engine." Uhm, what do you mean? "You guys probably got used to seeing your last weeks searched items show up in ads all over webpages. It's funny because I can guess what you searched for previously based on ads in your android phone." Ads? What ads? Got AdBlock extension in my web browser...besides, long disabled that "personalized ads" nonsense since I had a YouTube/Google account in the ancient times. "Not trolling just shocked you guys are dealing with this in 2016." Dealing with what? Ignorance?

18. AlikMalix unregistered

So, let me get this straight. You fall back on 3rd party apps to fix what Android is missing, yet I cant fall back on 3rd party to prove that iOS can do everything you can do on an android device? Isn't that a double standard?

27. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

"So, let me get this straight. You fall back on 3rd party apps to fix what Android is missing, yet I cant fall back on 3rd party to prove that iOS can do everything you can do on an android device?" Fall back how? Did you turn a blind eye to this yet again? "On Android, carrier controlled Visual Voicemail is just MMS audio + speech to text of the message, any Android device has that..."

19. sgtdisturbed47

Posts: 966; Member since: Feb 02, 2012

This is a ridiculous article. The $2.99/month they're talking about is PREMIUM visual voicemail, not the standard VVM. The article doesn't mention a difference between the 2, and confusingly mentions that customers with the "20 voicemail limit" have to dial *86 to check their voicemail if they don't have the $2.99 option. This is false. Standard visual voicemail is included with every single smartphone Verizon offers and is free. FREE. Yes there's a 20 voicemail limit, but so what. Nobody but flip phone users dial *86 anymore, since Verizon has had free Standard visual voicemail for at least 2 years now.

22. AlikMalix unregistered

I know a few people holding samsung S6 and S7 that have no visual voicemail like it is on my iphone... I mean they still press a number to get to the next message.... what are they doing wrong?

23. zunaidahmed

Posts: 1183; Member since: Dec 24, 2011

I have a note 4. I had to use a T-mobile app to get visual voicemail. Never had to do it on my iPhone though.

5. Seneca88

Posts: 11; Member since: Mar 12, 2015

Way to offer less features Big Red!

6. skymitch89

Posts: 1452; Member since: Nov 05, 2010

This is probably another way to try and force those that still have an older device with an unlimited data plan to upgrade to a newer "compatible" device and force the tiered data "Verizon Plan".

7. gs200

Posts: 64; Member since: Jun 09, 2015

Definitely a possibility. Buy an unlocked oem phone with upper mid specs at half the price of a Verizon phone, nobloat, faster updates, get Google Voice for visual voicemail. Done. Moto X pure has been working great.

13. Senthilg

Posts: 49; Member since: Apr 07, 2016

I guess Nexus 6p with Google Fi carrier is the only one that uses Android M built in Visual Voice mail. All other OEM's are removing the built in VVM feature and having Carrier Voice mail apps installed when upgrading their devices to Android M. Why??

24. AlikMalix unregistered

Regardless of what fanboys will tell you, in order to offset the cost of an android device, manufacturers allow carriers to rape their phones with bloat and carrier version of features in exchange for some money (it's called subsidizing the cost of the device)... this is why it feels you're getting a better deal with Android device than iOS. The only way to avoid this is to buy certain devices that you have to pay upfront in full, or get Google versions like Nexus which Google themselves loses money with every device they sell, hoping to win that back by keeping you in Android platform where Google can dictate which ads you see, because Google's real revenue comes from Ads! This does not make an android device worse than ios device, but that's the reason why carrier has more control over your device than you or Google! There will be a lot of denial posts after I post this, but that's the basics of it.

28. TBomb

Posts: 1484; Member since: Dec 28, 2012

12 hours later... no denial posts

29. AlikMalix unregistered

That means what I said above is TRUE that there's no debate? android is subsidized by bloat and carrier garbage, and Verizon has more control over your phone than you do? I'm sure I must be wrong...

17. koftheworld

Posts: 2; Member since: Feb 15, 2012

Did you guys (PA) even read the article? Visual voice mail (basic) has been free on Verizon for a long time and isn't going away. This announcement is specifically about their premium vvm service which has nothing to do with basic. Read the Verizon marketing release again.

25. AlikMalix unregistered

What's the difference between Visual Voice Mali (basic) and the "premium" version? Why would someone pay for the premium version?

26. verizonalways1515

Posts: 25; Member since: Sep 07, 2013

Older android phones had to pay 2.99 for vusual voicemail at all. Semi new phones, as old as the s5 have basic visual for free or premium for 2.99. The premium types out what the caller is saying so you don't have to listen to the message at all.

21. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

Alan, man... you're an entertaining writer but you gotta lay off the FUD, or at least do some research/fact checking.

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