Verizon kicks Palm when it's down, stops promoting the Pre Plus

This article contains unofficial information.
Verizon kicks Palm when it's down, stops promoting the Pre Plus
Things are not going well for Palm. It's hard to believe that when the Pre was introduced last year, things looked so promising for the manufacturer. Now, the stock is down to $4, the Pre and Pixi have been flops at Sprint, enhanced versions of both failed to sell at Verizon despite high hopes, and AT&T is having problems while testing the pair of webOS phones for its network. So, you ask, what else can go wrong? How about Verizon deciding to pull the plug on promoting the Pre? According to the Examiner, Big Red will stop promoting the Pre at the end of the month. The site's tipster says people are coming into Verizon stores with the Pre in mind, but are flipped to the Android flavored Motorola DROID by reps. In L.A., industry analyst Paul Mueller blames several defective Palm units for some of the problem. Mueller says, "When a device gets returned, people hear about it. It may  not be publicized in the media, but word-of mouth is powerful."  But there is no question that the DROID has taken many possible sales away from the Palm units. With a much larger hi-res screen, many more apps available, solid construction and the free turn-by-turn navigation, the Android device has become Verizon's flagship model. The carrier's initial spots for the Pre focused on how the smartphone was perfect for "Mom" and the gender specific ads might also have been part of the problem. By the time Big Red changed the focus of the campaign, it was already too late. So now what ELSE can happen to Palm?

Palm Pre Plus Specifications | Review
Palm Pixi Plus Specifications | Review
Motorola DROID Specifications | Review

source: Examiner



1. kid.wonderbread

Posts: 38; Member since: Dec 16, 2009

Palm made a huge mistake by not reinventing the Pre when it came to Verizon. WebOS is pretty nice, but the hardware just can't compete.

19. Striker13084

Posts: 128; Member since: Mar 30, 2009

also when reps are being punished for return rates and the phone comes back every time, why should they sell a phone that is going to affect their money. maybe palm should have made a better device, unlike older models its another crappy palm. I guess it is just survival of the fittest.


Posts: 316; Member since: Jul 15, 2009

The real mistake was making the CDMA first, am sure many people all over the world where interested in but what is good for Sprint and VZW is not for the rest of the world who uses HSPA...!!!

2. ajac09

Posts: 1482; Member since: Sep 30, 2009

funny how you say it flopped at sprint yet sprint reporting and palm reporting pres were one of the best selling sprint devices last year.. yeah what a flop your morons here!

11. herbiederb

Posts: 275; Member since: Jan 28, 2010

keywords "last year".. and more specifically last summer.

14. crappypunk

Posts: 131; Member since: Aug 15, 2009

also keywords!! "best selling sprint device" which means they sold 2 :)

16. phone333

Posts: 331; Member since: Feb 04, 2009

...and also keywords!! "crappypunk".

3. BrokenImaege

Posts: 173; Member since: Jul 27, 2009

Palm = Game over Best bet for Palm would be to just develop OS at this point and let other manufactures build the hardware. Possibly get themselves bought out by Nokia, Samsung, or LG for Web OS. Thanks for playing Palm. RIP.

28. jedi2000

Posts: 31; Member since: Feb 12, 2010

I agree "Game over man!"

4. desertmike680

Posts: 42; Member since: Sep 30, 2009

I feel bad for Palm. The hype that surrounded the Pre's debut for June 6th's launch for Sprint was ridiculous. I have never seen that many people lined up in our Sprint Service Center ever. I hope they can turn around. They've played a key part in the wireless industry for many years.

22. chupum

Posts: 115; Member since: Feb 10, 2009

I agree with your statement. It makes it worse that Palm has created an operating system that is better at multitasking than anything out there! Well at least in my opinion that is... They just needed a chance... :sigh:: I guess the world will continue to spin.

5. JeffdaBeat unregistered

I feel bad for Palm and I honestly don't think it will make a recovery. I was talking to a few of my phone tech geeky friends and the problem Palm is facing is too much competition. There are reasons why the other OS's are popular. Blackberry held their market for years in business with their guarenteed safty. When RIM moved the Blackberries to be more consumer friendly, everyone wanted a Blackberry because it made them a little more classy. iPhones are just the thing to have. Android is doing well because has stood to be the direct competitor for the iPhone. And Windows 7 Phone has the money of Microsoft behind it. Where does that leave Palm? Thing is, even if they had the best device in the world, Palm has to compete with a lot of other OS's. And this is all relatively new because just two or three years ago, consumers weren't buying Smartphones. So the question is how to overcome that? I don't think it is possible. The iPhone alternative has been named Android. So where does it fit after that? I think Verizon killed the WebOS with the way they advertised the Pre. Maybe if Palm leases the OS to different manufacturers?

15. crappypunk

Posts: 131; Member since: Aug 15, 2009

when you say "phone tech geeky friends" do you mean you were talking to yourself? .. because that's what it means to me :(

29. JeffdaBeat unregistered

No...luckily, I have at least a few friends who also work in the cellular industry that I can chat with about these things...otherwise, I'd only be able to talk about this with Phone Arena...

6. je2345

Posts: 63; Member since: May 05, 2009

the WebOS is very promising but the hardware itself and battery life was garbage. The keyboard is worse that the Droid's physical keyboard (which i have grown to love). I work at a Verizon store and we have honestly only sold 1 Palm device. We haven't sold any pixi's what so ever. The Droid and majority of Blackberry products are the hot sellers here.

7. AaronWasHere

Posts: 36; Member since: Mar 10, 2010

Good riddance. Palm can die and never come back IMHO. They had a chance to reinvent themselves and completely bombed it. The WebOS, while showing some potential, was surrounded by absolute crap on the hardware side.

8. desertmike680

Posts: 42; Member since: Sep 30, 2009

Well we (sprint) did sell a record amount of Pre's. We see a lot of them in for repair, but the issues are always related to excessive wear and tear, and the fact that customers dont understand the concept of taking care of their device.

9. Bored_Shitless

Posts: 19; Member since: Jan 16, 2009

I have been telling this to a few of my friends. I think that they should re-release Web OS as an interface overlay for Android. There are people that like the design of both devices, so there is obviously a niche for Palm devices.

23. chupum

Posts: 115; Member since: Feb 10, 2009

That's a pretty interesting concept! I'm a fan of this idea...

10. Rico Dinero

Posts: 21; Member since: Oct 28, 2009

Well Duhhh.

12. Vegas89

Posts: 51; Member since: Mar 15, 2010

Gotta feel kinda bad for palm. I came real close to getting a pre when I was renewing my contract with sprint, but android just eclipsed the webOS platform. I kinda hope they have something up there sleeve (like maybe a webOS/android monster maybe) to help them out but things are looking bleak for palm right now.

13. fsjon

Posts: 120; Member since: Sep 03, 2009

Palm really should just pull out of manufacturing, and focuses on OS alone. Do like what MS does, they do not have enough money to sustain what they are doing now.

24. chupum

Posts: 115; Member since: Feb 10, 2009

I agree. I would definitely want to have a, oh I don't know, an HTC model with out their Sense UI and instead have the WebOS on it.

17. zuno gyakusatsu

Posts: 257; Member since: Mar 16, 2010

this is sad. the droid is the biggest piece of crap out there. its beyond overrated. sure theres tons of sales. and a good majority of those sales end up calling in due to their droids not working. unfortunately lots of people i know in my center groan when a droid call comes up on our screens. its always something. then again, with the motorola logo on it, technical issues should be an included feature listed on the box...


Posts: 1461; Member since: Mar 09, 2010

The problem with the Prix was the stupid design of a slider that went the wrong way rofl, and a small viewing screen. It would have had a better chance if the old ass Palm designers would have developed a new Palm device that slid up in the land scape position, and designed a better key board like the TP3 from HTC. That old legacy design sank thier boat if you ask me. Redesign that slider to slied the other way witha bigger screen, and it might survive.

20. cyber4111

Posts: 1; Member since: Mar 22, 2010

WOW,it seem to me here,there are lots of Android fanboys over here. I mean,why are you guys praying for Palm's downfall? we know they made a mistake by producing overstock pres. They should've made the exact oreders,instead of over producing & expecting higher sell-through. Firstoff,let me put it this way..i have encountered,severs Verizon reps downplaying the PRE. Me & my friends,personally went to couple of verizon stores,& endup with alots of mis-believe. The situation was,we went in pretenting like we have no knowlede about smartphone.As we approached the rep, hello..looking to buy a new smartphone.Keep in mind that we're tech-guys,& we all have Prepluses.The first thing came out of his mouth was buy the driod.Than we said,it's look solid and well-built,but how about the palmpre?it look sexy,small,& and it's fits in your hand nicely.Well,long story short, he didn't wanted to sell the pre,even though we wanted it,pretenting to buy & we stop & said to him, this is the reason plam is not selling.If people wants a pre sell them a pre,don't try to convience them to buy a droid.He finally confess that,a lot of reps doesn't know how to demo the pre,that's why they doesn't bother selling it. So,if people do come in a verizon store with pre on mind,& endup getting the driod because, verizon reps just want to sell the droid more,& doesn't want to sell the pre.If they were fair,equal,& really supportive..i think the pre could have done better than this. Come on, moms commercial? that's an insult.The droid might me solid-built,but software wise it got nothing on webOS. I mean real-time,in-ur-face,multi-tasking card view. Real 3D games from iphone library,or app catalog.Now, let me see the driod do that. We need palm in the game, to make every software companies step up their game.The competition is good,they're struggling,but don't down-grade,or put'em down let that.they're innovators,we got to welcome them,regardless of their shortcomings.

21. behold--me

Posts: 679; Member since: Jun 22, 2009

ok palm devices didnt exactly break sales records. and they're phone lineup isnt exactly big. palm sucks

25. chupum

Posts: 115; Member since: Feb 10, 2009

Personally, I think people are saying that Palm sucks without telling us their personal reasons. Or perhaps they have no good reason to think that Palm sucks. According to one contributor, Palm sucks because their " phone line up isn't exactly big". I didn't know that a phone producer had to have many phones in their line up to NOT suck... Hmmm I'm reminiscent of a certain fruit based company that hasn't really added more phones to their line up and they seem to be dominating this business. Objectively, WebOS is a great operating system. The unprecedented release of such an operating system should put Palm in the "not suck" pile. So then why IS palm doing so poorly? I have to believe that it has been a less than stellar advertising campaign. The multi-tasking capability isn't impressed upon the consumer until they really try it, which means that getting people enticed to it requires that much more work. It has been sad watching Palm decline in the market, but it is of my opinion that while Palm could have improved their hardware better, the bigger fault falls on Verizon. As for the Droid itself, I have some complaints about the hardware used to power the device. Why is it that there is NO fluidity flicking between menu screens? I think it's my middle aged eyes that leave me susceptible to near epileptic seizures when I scroll through the menus. Secondly. I have a problem when a phone has a horrendous form factor. I can't put the phone into my front pants pocket without me feeling like I have a few D cell batteries clunking around in there! So whoever said that the droid is over rated, I agree with you 100%.

26. tflex

Posts: 146; Member since: Oct 24, 2008

Another thing that strikes me as amusing are the app stores for both android and apple. There have been so many countless times where we all heard how the majority of apple's apps are useless (which isnt even true) even referring to farting apps. Well Android's app store has even more junk like spam and sexual content, so android fanboys should stop bashing the iphone and give credit where credit is due. Android is, like many other OS's and devices, very overrated. Also, I wish the best of luck for palm and hope they can pull some kind of miracle to stay competitive..

27. Jyakotu

Posts: 867; Member since: Dec 12, 2008

webOS is wonderful, but Palm just can't make good hardware. I agree with the idea that maybe they should just stick to the OS business and let the big name manufacturers handle the hardware.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.