Updated: Lumia 950 XL demo units recalled from Microsoft stores due to hardware problem

Updated: Lumia 950 XL demo units recalled from Microsoft stores due to hardware problem
If you were hoping to test-drive the upcoming Microsoft Lumia 950 XL in one of Microsoft's retail stores, you're in bad luck as it looks like Microsoft is experiencing some hardware problems with its Lumia 950 XL prototype units. A new report from WinBeta, quoting sources from a couple of Microsoft stores, claims that the manufacturer has recalled all of the Lumia 950 XL demo units back to corporate headquarters. 

Update: a Microsoft spokesperson reached out to us to clarify the situation. The official statement says that the prototype units have been removed from stores as Microsoft finalizes the experience. Here's the statement in full:

As Microsoft had to recall all of its Lumia 950 XL demo units, this leads us to believe that hardware might be the problem. Otherwise, if the problems Microsoft has been experiencing came from the software, then there would be no need to recall all units when a simple software update would suffice. At the moment, we don't have any information regarding what the problem may be. While some may hurry to suggest that yet another smartphone has fallen victim to the Snapdragon 810 overheating issues, it's way too early for such assumptions.

As many probably already know, the Microsoft Lumia 950 XL comes with a range of high-end specs, such as a 5.7-inch display with a resolution of 1440 by 2560 pixels, a Qualcomm Snapdragon 810 chipset paired with 3GB of RAM, 32GB of microSD-expandable storage, a 20MP primary camera, a 5MP secondary shooter on the front, as well as a sizeable 3340mAh battery. 

Microsoft said that the Lumia 950 XL will launch in November and will be priced starting at $649. Hopefully, the hardware problem that Microsoft has identified in the demo units will not affect the phablet's commercial launch.

source: WinBeta



1. Pattyface

Posts: 1658; Member since: Aug 20, 2014

Probably the 810... I kid I kid..

11. Taters

Posts: 6474; Member since: Jan 28, 2013

Definitely probably has to be TMSC poor Taiwanese quality.

40. oldhamletman

Posts: 72; Member since: Sep 03, 2011

author says that if was just a flash update that they wouldn't have sent them back wrong.... ridiculous #1, hardware is finalized at this point so there would be no point in bringing them back over that 2- this is their flagship product, there is no way they let a retail flunky update them in store 3- similarly, this is a preview build of windows 10, there is no way they let retail employees have advance builds of win 10 .... major secuirty risk... it would be all over the web in 5 minutes the author is missing a bunch of logic... ridiculous article

2. Odeira

Posts: 300; Member since: Jun 29, 2012

The only logical pain point of the 950 XL HAS to be the liquid cooling, that MUST be why it's being recalled, it prolly is susceptible to leaking...

7. Cheezwiz

Posts: 500; Member since: Dec 29, 2014

It could be something as simple as the fact that they have not passed FCC certification in their dual sim form. These are prototypes after all, and not retail versions of the handsets.

26. Penny

Posts: 1851; Member since: Feb 04, 2011

Yep, I'm still holding out hope that they and Verizon worked something out and they're recalling to enable CDMA and get FCC certification. I don't care how unlikely that is, I need hope dammit! But more than likely they found a design flaw in a hardware component, and they are now manufacturing a better version of that component.

19. DarkStar286

Posts: 229; Member since: Mar 18, 2014

The 950 has the same liquid cooling system in it, but no mention of that being recalled. My guess would be it's related to the screen digitizer; after the SoC and screen size, it's the biggest difference between the phones. The 950XL is supposed to support the surface pen, whereas the 950 doesn't.

5. Awalker

Posts: 1977; Member since: Aug 15, 2013

I assumed it was melting people's faces.

32. marorun

Posts: 5029; Member since: Mar 30, 2015

you should get your head out of shamesung ass then. the 950 ( thats use the same soc ) did not get recalled and its smaller ( so should overheat more logically )

6. Cheezwiz

Posts: 500; Member since: Dec 29, 2014

SD810 meltdowns?

10. Subie

Posts: 2363; Member since: Aug 01, 2015

So all we know is that "demo" units were recalled. The rest of this article is just rumor starting click bait!

29. Subie

Posts: 2363; Member since: Aug 01, 2015

Thanks for updating the article Mihai A.

12. Hexa-core

Posts: 2131; Member since: Aug 11, 2015

Then why did you click in the first place???

13. Subie

Posts: 2363; Member since: Aug 01, 2015

Thinking there would be some official facts to read. The article title states "due to hardware problems" but then in the article PA says that they are just assuming. For all we know demo units have been removed because actual newer better production units are incoming.

28. Subie

Posts: 2363; Member since: Aug 01, 2015

See, Now they update the article with a factual statement from Microsoft. Never jump to conclusions or fear all the rumours without factual evidence people.

33. jontaylor07

Posts: 169; Member since: Oct 12, 2015

Yeah I saw one of these units in the store. The hardware was perfect, but the software was a "Preview" (test) version of Windows 10. Makes sense they just put those in stores for a bit so people can see them in person. They'll probably be back in a couple weeks with finalized versions of 10.

36. Penny

Posts: 1851; Member since: Feb 04, 2011

*Finalized unfinished versions of Windows 10 for Mobile. As an Insider Preview user, I can tell you that Microsoft is racing to complete as much as they can as fast as they can, but I don't think Win 10 Mobile is where they wanted it to be right now.

44. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Right now its all about the fine touches. The latest build and the new text size that will give you a full edge looking experience and other apps that are now different when you switch to 175% is nice. Though things are a little smaller you can see how this is aimed at new 8in sub devices that must run mobile instead of full desktop.

14. Gemmol

Posts: 793; Member since: Nov 09, 2011

Maybe they wanted to put a new version of the update that no one else have

42. Danny86PV

Posts: 11; Member since: Oct 05, 2015

Exactly, probably just a proper software update with proper testing that can't be done literally overnight in the store itself. Nothing to see here, folks.

18. Bernoulli

Posts: 4360; Member since: Sep 01, 2012

So then is the 950 still in display???

23. Monsterhunter

Posts: 42; Member since: Oct 14, 2015

Oh boy . this really sucks for MS. ahead of their launch ...soon to be. they have to pull all Units. I bet the techs are running around like bunnies lol

34. jontaylor07

Posts: 169; Member since: Oct 12, 2015

The demo units were running a pre-release build of 10 that wasn't too stable, definitely not final. And to update the software to the final version requires plugging the phone into a PC. It's test software after all. So it makes sense they wouldn't want to do that kind of work in the stores.

38. Plutonium239

Posts: 1214; Member since: Mar 17, 2015

It does not require plugging in to update, that's not even an option. You have to plug in to do a complete recovery.

27. xtremesv

Posts: 299; Member since: Oct 21, 2011

I don't buy the "limited time showcase" excuse MS is giving now.

30. marorun

Posts: 5029; Member since: Mar 30, 2015

I could have bet thats Samsungarena would have again push thats propaganda crap out. Just a friendly reminder : SD810 throttle up to 50% Exynos up to 40% but both stay smooth in UI and game with no lag or slowdown.

35. Bernoulli

Posts: 4360; Member since: Sep 01, 2012

So no hardware problem, gotcha

37. sonisoe

Posts: 440; Member since: May 06, 2009

am between this and bb priv...

39. jojon

Posts: 433; Member since: Feb 11, 2014

..get the 950 man and save yourself some remorse

41. 497362

Posts: 60; Member since: Aug 27, 2015

Microsoft said its a prototype. that means its hardware is not the same as the final release. phonearena are just trying to whip up controversy to increase their ratings. its typical media behavior, even though everyone pretends to be honest - none are.

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