Update causing connectivity issues for the Nokia Lumia 920

Update causing connectivity issues for the Nokia Lumia 920
Recently, the Nokia Lumia 920 received a firmware update, version 1308, but instead of bringing some improvements to the Windows Phone 8 flagship model, it has made matters worse. A thread on Reddit is filled with stories of Nokia Lumia 920 users who have had trouble maintaining a connection to AT&T. One upset owner explained how his phone goes through the entire range of connection possibilities, from LTE with full bars, to EDGE to no service to 4G. And this all takes place in just one spot. As one Nokia Lumia owner, whose phone has been running over EDGE pointedly stated, "This can't be normal."

And normal it isn't. Yes, the 1308 update added a new feature called Storage Check which was designed to help empty the temporary cache files in the "other" category where native storage from the Nokia Lumia 920 and other models has been disappearing to. As we've seen recently with the Apple iPhone and the recent updates from iOS 6.1.1 to 6.1.3, sometimes correcting one problem opens the door to another. Just the other day, we explained how iOS 6.1.3, which was sent out to correct a problem with the lock screen, has apparently been the cause of a battery drain on some iPhone variants.

So now it is up to Nokia to quickly send out another update to fix this problem. After all, a smartphone without network connectivity isn't too much of a phone and is far from being smart.

source: Reddit via WMPoweruser

Related phones

Lumia 920
  • Display 4.5" 768 x 1280 pixels
  • Camera 8.7 MP / 1.3 MP front
  • Processor Qualcomm Snapdragon S4 Plus, Dual-core, 1500 MHz
  • Storage 32 GB
  • Battery 2000 mAh(10.8h 3G talk time)



1. xq10xa

Posts: 810; Member since: Dec 07, 2010

Bummer! Guess I will wait to update!

2. krimHD

Posts: 106; Member since: May 23, 2012

i'm sure they will fix it on time.

3. vvelez5

Posts: 623; Member since: Jan 29, 2011

Well it looks like my 920 is working well. I'm sure Nokia will have a fix very soon for those who ran into this issue. Definitely something I like about Nokia is their humility to problems and their promise to fix it and they don't come up with some "you're holding it wrong" excuse.


Posts: 4851; Member since: Apr 13, 2012

Update should be on its way soon, i have the same kinda issue with the Experia Z showing 1or 2 bars. Should be fixed soon™®

6. zippolite28

Posts: 107; Member since: Sep 28, 2012

Even I have problem with xperia z .... dam when I get call it freazes ending up with vibration... got it replaced yest lets hope there won't be problem again

5. T00muchF00D

Posts: 98; Member since: Nov 27, 2011

Mine has been doing this all day!!!! Come on Nokia I got love for you, let's get this fixed.

8. maikyvenger

Posts: 17; Member since: Jan 08, 2013

I don't have that issue, phone works excellent after the update. Very interesting that PA didn't highlight the update of the 920 two days ago, but highlight this issue.

9. leatherlips

Posts: 3; Member since: Nov 03, 2012

I updated, and have no issues. It did fix things like the auto-dim that was sometimes acting wacky. There must be some other variable that causes the connectivity issue to appear for some. Hope its corrected soon for those with the problem.

10. rembo65

Posts: 58; Member since: Oct 21, 2011

I updated mine, running on Net10, and no issues here!

12. cyko969

Posts: 49; Member since: Mar 23, 2010

My 920 is on AT&T and I updated when it was released, I have yet to experience any problems. I'm sure that they will be fixing it soon.

13. kenikh

Posts: 2; Member since: Mar 29, 2013

Glad I'm not the only one having this issue. My phone will cycle from No Bars, to LTE, to 4G to E to G regularly. It is especially bad in areas where there is nominal signal. In the past, I'd keep connectivity with low bars, now my phone drops to No Bars. Very annoying. I love the fact that the Storage Manager enabled me to wipe 3GB of garbage data, but the lack of connectivity is a killer. Nokia, please address.

14. DFranch

Posts: 548; Member since: Apr 20, 2012

No problems with mine.

15. bn_shetty

Posts: 2; Member since: Mar 30, 2013

Mine had a little different problem. After the update, I dont see any features that are part of the update - no Storage Check option, no 'Never' option under Lock screen timeout, no fix to proximity sensor. Did anybody had this issue? nokia, address it please...

16. vvelez5

Posts: 623; Member since: Jan 29, 2011

For the storage check option and all those new features, you have to go to the store and download them. They should be waiting for you to download. The store will show like 8 updates available and those will be them. As for the proximity sensor, you got me on that one. It works well for mine. Shoot Nokia Care an email.

17. bn_shetty

Posts: 2; Member since: Mar 30, 2013

Thanks...I have emailed Nokia care.

18. adamrfrank

Posts: 1; Member since: Apr 02, 2013

I have these network connectivity issues, but it's only in one place: my office in downtown Seattle. When I go home, everything works normally. This began the morning after I updated my phone at home, and I never had a data connectivity problem at my office before the update. AT&T opened a ticket over the weekend, then sent me an email two days later to say it was resolved. When I got to work on Monday, it wasn't resolved. They opened a new ticket yesterday, but from what I'm reading here, it looks like it's a Nokia problem and not an AT&T problem. I wonder if those of us who have lost data connectivity will get credits on our bills for the data we're paying for and not getting. I wonder why data will work fine everywhere but this one, tiny geographical spot. It works just fine once I leave my office.

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