USAA banking app returns to Windows Phone

USAA banking app returns to Windows Phone
Back in March 2013, USAA announced that it was pulling support for its Windows Phone app due to low interest and low adoption rate of the platform. However, that app was built for Windows Phone 7, not Windows Phone 8.

The result was that even those that had the app working on their WP7 (and in some cases WP8) hardware were abruptly unable to continue using the app and since then the only way to harness mobile banking with USAA was via the mobile web-page.

Web-pages are fine, but limit the feature set that can be accessed by users. USAA’s companion apps for iOS and Android feature the ability to utilize nearly all of the bank’s services from transferring funds, mobile deposits to stock trades and paying bills. The app is a critical service to USAA because the institution has no physical banking branches anywhere, everything is done online and over the phone.

For those that are not familiar with USAA, it is the largest US bank to serve active and retired members of the military along with their families and dependents. It was also one of the few US banks to not get completely hammered by the real estate meltdown in 2008.

Well some customers started putting the heat on USAA over the Windows Phone app. A Facebook page was set-up but largely lost traction this past summer. In October, someone started a comment in USAA’s community forums to get some answers. Others quickly followed suit, highlighting the growth of Windows Phone in the marketplace. USAA responded with a simple comment, “Please keep an eye out for an announcement in…[a] few days.”

We have seen such comments before from all sorts of folks and it is easy to write such things off as lip-service. However, USAA did indeed come through, and as of this morning, the USAA mobile banking app is now available in the Windows Phone store. It is no scaled down app either, it is fully featured and is a smooth operator compatible with Windows Phone 8 and 7.5.

Check out the Windows Phone source link to download your copy.

Thanks to an anonymous tipster for the heads-up.


sources: USAA and Windows Phone

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9 Comments

1. Furbal unregistered

Awesome. A fee more apps and I can actually give wp8 a real try. The i had 925 was just to limiting on memory and apps..

2. Furbal unregistered

Few* damn fleksy.

8. rodneyej1

Posts: 3576; Member since: Jul 06, 2013

Limited on memory❔ You mean storage space❔

9. UrbanPhantom

Posts: 949; Member since: Oct 30, 2012

The number of WP8 apps available has expanded greatly, and the platform now has virtually all major software. The app issue is no longer a problem for most people, except those who desire obscure wares...

3. Deaconclgi

Posts: 405; Member since: Nov 03, 2012

I am glad the App is back. My family has been with USAA for nearly 2 decades. Greatest bank in the world! The agents are always helpful and will go to war for you over vendors treating you wrongly. We had a couple of companies not want to give our money back and the USAA agents demanded the authorization codes from the vendors via a 3 way conference call. They got the job done and our money back. There wasn't any of the "I am sorry, we can't help you". It was more of, "We need the authorization code to credit our member, WHO do I need to speak to." They have served us proudly over all of these years and I am proud to be a USAA member. We also get our direct deposit a few days earlier than members of other institutions. It seems like USAA does more for us for serving our country than our country does for us. We also created USAA accounts for our daughters, the tradition continues. Thank you USAA!!!!

5. Magenta

Posts: 17; Member since: Nov 09, 2013

I recently was involved in a car collision that wasn't my fault and explained the situation to them but it seems they wouldn't cover 100% on the towing and storage expenses. The rates for insurance is high but maybe it's because I'm a new driver/young.

6. HASHTAG unregistered

Yeah, young driver's insurance rates are usually high; no matter who you insure with. To even add that you were already involved in an accident, it just adds more and it doesn't usually matter who's fault it is.

4. Deaconclgi

Posts: 405; Member since: Nov 03, 2012

Too bad the app is mostly a web wrapper.....there isn't much difference than going to the mobile website.

7. threed61

Posts: 259; Member since: May 27, 2011

Good news for WP users. USAA has physical locations in San Antonio and I think also Colorado Springs.

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