Think you pre-ordered an iPhone X from Apple? Don't let this tale happen to you

Think you pre-ordered an iPhone X from Apple? Don't let this tale happen to you
Those who pre-ordered an Apple iPhone X through Apple on Friday morning may not actually have an iPhone X reserved for them, even though they received an email from Apple that featured a reservation number. A loyal PhoneArena reader got up at 3am EDT in order to place a pre-order for the 256GB Apple iPhone X.in Space Gray. About a half hour later, he received an email with a reservation number, telling him that an iPhone X had been held aside for him, and to await an email with further instructions.

Thinking that he successfully pre-ordered the device, this person (let's call him Michael) now decided to catch up on lost sleep, no doubt dreaming of the day when he will get to hold that 5.8-inch OLED panel in his hands. When he got up before noon, he had received email from Apple requesting that he click on a certain link inside the email to confirm the pre-order. However, when Michael attempted to do this, he received a message that said his Verizon business account did not support the pre-order. So a phone call was placed to Verizon and the phone was pre-ordered again, this time directly through Verizon. Had he not placed the second order, he would have been waiting weeks for an iPhone X that would have never arrived since Apple never did complete the original pre-order.

Make sure that your carrier has a record of the iPhone X you pre-ordered through Apple

Make sure that your carrier has a record of the iPhone X you pre-ordered through Apple

Michael then called Apple to see if it could shed some light on what happened, and he was told that because of the unexpected heavy demand for the phone, Apple could not immediately verify the carrier accounts of many who pre-ordered the iPhone X. So it issued a reservation number instead to hold aside a unit, and would verify the carrier information at a later time. But what Apple did not answer was why it refused to allow a business account to pre-order the phone.

The bottom line for Michael is that he did end up pre-ordering the iPhone X model in the color and storage size that he wanted. But because his original pre-order was never accepted by Apple, he had to go to the back of the line when he placed his pre-order from Big Red. The result is that instead of getting his new iPhone X in November, he now has to wait until December 13th for it to arrive.

So let this be a lesson for some of you who pre-ordered through Apple. A reservation number is not an order number. The former simply means that an iPhone X is being held aside for you as long as you verify some conditions that must be acceptable to Apple. For some reason that was never explained, the fact that Michael's account was a company account didn't seem to sit well with Apple, even if it was perfectly okay with Verizon. If you received a reservation number Friday morning, but nothing more, you might not have an order in your name. It probably would be a good idea to take the extra time to call your carrier and make sure that it has received word from Apple pertaining to your pre-order.

If you had a similar experience today with an iPhone X pre-order placed through Apple, let us know by dropping a comment in the box below.

Related phones

iPhone X
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A11 Bionic, Hexa-core, 2390 MHz
  • Storage 256 GB
  • Battery 2716 mAh(21h 3G talk time)

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36 Comments

1. dubaiboy78

Posts: 442; Member since: Sep 19, 2014

So far my pre order in apple site is in progress and with 2-3 wks delivery. Finger crossed.

2. je2345

Posts: 63; Member since: May 05, 2009

I had this exact situation and after hours of trying to get in touch with Apple they told me their wasn’t anything they could do. I tried and tried to get an explanation and the rep didn’t have one. Very embarrassing and sad! I was just tryin to buy it at full retail.

5. joey18

Posts: 648; Member since: Jul 20, 2010

Just go to your carrier is much easer

6. Whitedot

Posts: 704; Member since: Sep 26, 2017

No matter how hard I try I still want to laugh. 3:30 in the morning can't sleep.

9. palmguy

Posts: 955; Member since: Mar 22, 2011

Why does Apple say that's the time to start preordering? And why do the fans fall for it every year? I just buy used or old flagships. I invest my money in things that go up in value. :-)

17. AVVA1

Posts: 228; Member since: Aug 01, 2017

I guess it's matter who wanted to experience it first :)

10. Melee

Posts: 29; Member since: Apr 30, 2017

I ordered a 64 SG from the apple app at about 12:14AM. I received a message that said "We are unable to contact your carrier (AT&T) and have reserved your iPhone for you, we'll contact you when we're ready to finish processing your order". I couldn't get on to the AT&T site to order it so I left it at that feeling comfortable but mildly unsure what my fate was. When I woke up this morning at around 7:15AM I hadn't heard from apple so I logged into my AT&T app and ordered another one to be safe. The 64 SG model was shipping in December but to my surprise the 64 Silver was shipping between Nov 2nd and Nov 10th! So I scooped one up and will just end up keeping which ever one comes first and return the other one. All in all it worked out well but we'll see come this Friday Update: I received an email from apple for me to finish my purchase. After I finished I was given a delivery date of Nov 3rd! Woot

14. Sakeem

Posts: 856; Member since: Sep 05, 2012

"Michael then called Apple to see if it could shed some light on what happened, and he was told that because of the unexpected heavy demand for the phone, Apple could not immediately verify the carrier accounts of many who pre-ordered the iPhone X." What???!!! The demand is unexpected??? Ridiculous. They should have been more upfront with the actual process before preorders started. Imagine the people that do not read tech sites.....Wow!

25. ph00ny

Posts: 1986; Member since: May 26, 2011

No you're doing it wrong as a consumer /s

18. theot14430 unregistered

Stupid people. Always wanting, wanting wanting! Go to the store and buy one, instead of losing sleep over a stupid iPhone.

20. jian9007

Posts: 27; Member since: Nov 20, 2012

No issues with my pre-order on Apple's website. But I paid full price and didn't need any carrier details since I got the T-Mobile model (which works on AT&T as well, of course). The order details just say GSM model with no carrier listed.

22. eraw890

Posts: 6; Member since: Jun 02, 2014

So i was curious because i was dealing with the same issue but didnt know if i should proceed with the follow up email to continue my order. Does it hold the date for you or kick you to the back of the line?

31. someguy2261

Posts: 243; Member since: Feb 12, 2016

To the back the line chomp and you'll be wating 6 months cause apple even make the phone they announce. They deliver on their promises and they know it so with 2 min they pushed it back 2 months , let's see if you get it by years and cause they only managed to produce like 2 million phone in a whole year

33. BGChicago

Posts: 219; Member since: Nov 16, 2014

Michael must be a millennial. Congrats Mike, you will be a beta tester for 6-12 months! P.S. this applies to any electronic device of any brand post 2010. From cars to "smart" refregaerators.

35. darkkjedii

Posts: 30786; Member since: Feb 05, 2011

This is gonna be a pure headache for some people. I sincerely hope everyone gets their X when promised. People spend their hard earned money on these devices, and that's nothing to bash about. Good luck with it, and enjoy them when they do arrive. As a working man, who's been shafted before, I know how it feels to shell out coin, and get left hanging.

37. slannmage

Posts: 289; Member since: Mar 26, 2013

First world problems

43. truthbetold

Posts: 42; Member since: Oct 16, 2015

Poor Michael! I'll be praying for you to emerge unscathed from your life-shattering predicament. I can only imagine what it will feel like when all the cool people are posting the "my nu iphon xxx lulz" photos on the Instatweetbook, and you're there, still waiting for your $1500 darling to arrive... Do not lose hope, there's always the next year, and the next best thing! /s

* Some comments have been hidden, because they don't meet the discussions rules.

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