T-Mobile investigating cause of 911 "Ghost Calls" that might have led to two deaths in Dallas



T-Mobile is sending engineers to Dallas to tackle a major issue. The city calls it a life threatening problem that might already have caused the death of 6-month old Brandon Alex, and could be responsible for at least one other passing. The baby died over the weekend in part because his babysitter could not raise 911 on a phone. Allegedly, T-Mobile handsets in the area were making "ghost calls" to 911 which prevented the babysitter from getting through.

The city said that only T-Mobile phones are involved in this mysterious glitch. Once a caller hangs up after dialing 911, the phone continuously calls 911 thus preventing others from getting through to the emergency number. The baby sitter was using a T-Mobile phone. The police are still investigating, and the Medical Examiner is looking for the exact cause of death. T-Mobile CEO John Legere spoke with Dallas City Manager T.C. Broadnax earlier this week.

The same thing happened back on March 6th when another surge in 911 calls took place. 360 calls to 911 were on hold at one point. This might have led to the death of the husband of Dallas Morning News reporter David Taffet.The latter, who does not own a T-Mobile handset, had to call 911 twice after his husband, Brian Cross, stopped breathing. The second call finally connected with emergency dispatch after ringing for 20 minutes.

T-Mobile has made a statement involving the unfortunate experiences. The mayor of the city of Dallas promises to get to the bottom of the situation. In the meantime, the city is telling residents not to hang up when making a 911 call since it could cause further delays.


source: Fox4TV

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4 Comments

1. promise7

Posts: 894; Member since: Jul 03, 2013

2. promise7

Posts: 894; Member since: Jul 03, 2013

Full article from the Wall Street Journal article, By Ryan Knutson March 16, 2017 7:57 p.m. ET Dallas officials on Thursday walked back their claim that T-Mobile US Inc. was flooding the city’s 911 system with “ghost” calls, and pointed instead to aging technology and staffing shortages. City officials said earlier this month that repeated hang-up calls from T-Mobile numbers were overwhelming operators, who are required to call back every number to ensure there isn’t an emergency. T-Mobile sent network engineers to Dallas on Wednesday to examine the issue. In a statement, the city said meetings with T-Mobile over the past 24 hours revealed the issue was a backlog of legitimate 911 calls, not ghost calls, which aren’t initiated by a person. The city’s system keeps a queue of all calls, including hang-ups. Callers were trying 911, hanging up after being put on hold and calling again, exacerbating the backlog as operators had to dial back each call, said Sana Syed, a spokeswoman for the city. In some cases the operators weren’t able to reach the caller because he or she had called again and was on hold, Ms. Syed said. A shortage of call-takers and a need for more advanced computer systems that can better sort through calls contributed to the problem, Ms. Syed said. T-Mobile, according to the city’s statement, said it would keep staffers in Dallas for two weeks and make adjustments to “smooth the delivery of calls to 911.” The city said it is adding an additional 12 workers to help manage the volume of calls and is pursuing technology upgrades.

3. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

A clear case of not enough workers to handle a city of its size and calls being made. Another example of cities skimping out on resources and trying to depend to much on automation. Cities always say they dont have money, but constantly give extra money to city leaders. 2 people died who likely simply didn't have too. There is no such thing as Ghost Calling unless someone hacks the system and makes it happen. These were simply actual calls and they didnt have the manpower to handle it.

4. PSAfromThisGuy

Posts: 145; Member since: Jan 16, 2017

Another fact that T-Mobile just sucks,... Next weeks T-Mobile Tuesday to include an emergency signal flare to shoot into the sky. That way when you have an emergency, everyone will know and even your neighbors can come to help..

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