T-Mobile launches eSIM for postpaid customers, but there's a catch

T-Mobile launches eSIM for postpaid customers, but there's a catch
We told you yesterday that T-Mobile is expected to launch eSIM support for postpaid customers several months after pre-paid customers got the feature. It looks like our previous report was accurate to some degree, as T-Mobile announced earlier today that eSIM is now available for postpaid customers.

However, there's a catch, and many T-Mobile customers might not like it. Neither the announcement nor the FAQ mentions any Android smartphones when it comes to eSIM support. For the time being, T-Mobile will offer eSIM support to postpaid customers who own an iPhone XS, iPhone XR, and iPhone XS Max.

If you own one of the compatible iPhones mentioned above, you can visit a T-Mobile store nationwide starting August 28 to have your eSIM set up. It doesn't even matter if you're an AT&T, Sprint or Verizon customers, as the eSIM will allow you to get T-Mobile on your iPhone.

In case you didn't know, the eSIM is a digital SIM that's built into your phone, which can be activated with your account information rather than inserting a physical SIM. Apart from new iPhones, just about every Pixel smartphone starting with the Pixel 2 features eSIM support, but they don't appear to be supported by T-Mobile yet.

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4 Comments

1. sirohunter

Posts: 215; Member since: Sep 23, 2017

I wonder if I can have the eSIM with T-Mobile and have a physical SIM at the same time when traveling (since roaming speeds suck wherever I've been to)

3. idelgado782

Posts: 2; Member since: Aug 28, 2019

So two things. If you do a reddit search you’ll see a bunch of people have had success for months already by chatting with representatives. I did this three weeks ago and moved my main T-Mobile line to esim. I then requested my phone to be “temporarily unlocked “ since I was traveling oversees on vacation. I then bought a google fi sim and put that in my iPhone and used that In London and Paris seamlessly and was able to have my main line at the sane time. Worked flawlessly.

2. Nionx

Posts: 208; Member since: Oct 30, 2017

Well I like to switch phones regularly. An esim doesn't allow for that.

4. idelgado782

Posts: 2; Member since: Aug 28, 2019

My biggest concern with this. I wish we’d be able to do it via sone sort of tool on our own.

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