Sprint settles Class Action lawsuit over ETF's for $14 million dollars in cash, $3.5 mil in benefits

Sprint settles Class Action lawsuit over ETF's for $14 million dollars in cash, $3.5 mil in benefits
Sprint has settled a class action lawsuit relating to its early termination fee (ETF) for a total of $14 million in cash and $3.5 million in non-cash benefits. After deducting attorney's fees (no small matter to be sure), incentives, costs and other items, the benefits will be divided amongst those members of the class with approved claims. The final payout to the class members will depend on whether a Sprint customer actually paid an ETF, was merely charged one, or if service was terminated. Furthermore, the carrier has agreed not to put a flat rate ETF into its service agreements for personal wireless contracts until January 1st, 2011.

Those who had a 2 year contract and terminated within 6 months, or a 1 year contract and terminated within 3 months, and can prove that they paid an ETF, will receive $25 in cash. Instead, if they want to remain with the carrier, they will receive a waiver of the $36 activation fee and 100 bonus minutes per month for year 1 of a 2 year contract.

Those who had a 2 year contract and terminated between the 7th and 24th month, or a 1 year contract and terminated between the 4th and 12th  month, and can prove that they paid an ETF, will receive $90 in cash. Instead, if they want to remain with the carrier, they will receive a waiver of the $36 activation fee and 100 bonus minutes per month for year 1 of a 2 year contract.

The settlement is conditioned upon it receiving a Final Approval Order from the Court scheduled for October 21st. Certain Sprint or Nextel customers from July 1, 1999 to December 31 2008 who paid an ETF, were charged an ETF  or had service terminated because of an ETF charge by Sprint, can be eligible for the class. Check the source link for further information. If you are eligible, you can file a claim by clicking this link.

source: Sprint

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7 Comments

1. Fanboys Suck

Posts: 609; Member since: Dec 12, 2008

Can't you see these people 13 months down the road? ..."I didn't know I had 100 bonus minutes for only 1 Year! Now my bill is $200 more because I went over my minutes, and you didn't tell me! It's all your fault! I'm suing you!!" ...Sprint ends up in another lawsuit. Damn Ignorant People... Pay Attention!!

2. Hotzb22

Posts: 109; Member since: Mar 30, 2009

lol your right about that win win for those lawyers lol

3. ward107

Posts: 14; Member since: Aug 10, 2009

I had been a happy customer of Nextel for 4 years until Sprint had purchased them. Afterword, I had recieved the worst customer service and the worst service for my 200.00 a month plan. I was happy with my current equipment that was out of contract and I was free to move to whatever carrier I wished. The technical service had convinced me the network wasnt an issue with constant dropped calls and interference that I needed to upgrade to newer equipment thus, upgrading the equipment and extending my contract. I had spent hours with support afterword because there wasnt any change. When I questioned the technical assesment of my old equipment and after I asked to be able to return the new equipment they denied me. I was told that the issues would continue for ten years during the intigration of the companies. I was told to "live with it" from a representative because I had a year and ten months left of my contract. I had found that Sprint had brought an arbitration agreement with their merger that allowed any disputes to be handled out of court and by a Sprint appointed arbitrator. The BBB responds to the arbitrator's rep[ort that the case is closed in satisfactory status. BS... Anyhow I am happy at VZW as I once was for Nextel Before the merger. I was charged 350.00 early termination fees after 7 years of service. I am sure there are many other stories that others have but this was mine.

4. bronxbomber

Posts: 82; Member since: Apr 10, 2009

you sound like verizon and att customers that ported over to sprint. look its the same with any carrier, your going to have phone issues. and just because you were with a company for 7 years does not mean you should not pay the etf. i am sure you got a good discount on a phone and did not pay full price. ask verizon if they will waive the etf after 7 yrs, i am sure they will tell you to pay the etf and like it...lol.

6. ward107

Posts: 14; Member since: Aug 10, 2009

I had been out of contract for two years and had been told by a tech to upgrade to new technology "newer phones" to cure the issues I have been having. I would of remained with the old equipment. In the course of my complaint I had with service quality issues I had purchased 400.00 in equipment that had no empact on the service quality. I demanded a return on the equipment and a refund. To my ignorance I suppose, The contract agreement was still upheld even though the equipment was returned and I recieved no discount to justify the ETF fee. If I had signed the 2 year agreement and just wanted tochange carriers without probable cause and wanted to keep the discounted phones then I do understand the ETF charges. They used the refunded amount for the handsets to pay for the fees, also the billing cycle was a day into the next period because the customer service rep neglected to disconnect services when i had asked them to the previous day and they used the other 50.00 to pay for an additional moth of service that I had no service on my phones for Which I still owed 150.00 on a final bill because my monthy was around 200.00 so to leave I paid 600.00.. After an hour cycle of customer service reps that attemted to sway me not to leave I finally told them I had it with them. I will gladly take back any of that money If I have the oppertunity, i was taken for all they could in a contract, this is how they treat customers that pay there bill every month but have complaints.

5. insider80

Posts: 93; Member since: Jan 26, 2009

ward107 typical ignorant customer all cell company's require mandatory arbitration and if you were not happy with the new service or phone you had 30 days to return it and cancel. which is more than enough time.at some point the customer has to take responsibility and stop blaming the carriers

7. ward107

Posts: 14; Member since: Aug 10, 2009

insider80. I am a buisness man and depend on return customers daily to exist. I have had many situations were the customer was blatantly wrong and I had to make things right. I donot belong to a BBB because of the principals behind it where if you pay your dues your covered and have an A+ rating. Arbitration is for buisnesses that deal on an edge of illigal actions and need the protection to exist that is far from fair legal settlement. Arbitration is ment for large busness entities that can afford lawyers, not for large corperation disputes with customers and most people do not read or cant read the fine print where the arbitration agreement is. Nextel never had one, sprint brought it in the door with them. I went a year paying for service that I had over 100 droped calls within a buisy day. It would be so frequint that I had lost customers because they were tired of connection and audio issues and most realized I was mobile 90% of my time. I followed allong with nextel's explanations that it was a temporary issue and would be fixed shortly until the point I was told blatantly that I had ten more years of the poor service and to like it or leave it.. Just yesterday I had called a friend that still had Nextel and guess what.. A dropped call.. He said he puts everyone he cares about on speed dial.. and he mostly used the direct connect anyway. I realize some people try to take advantage of buisneses but I am only wanting good service and coundnt get it. Like I said No problems hear at big red, I can talk all day without even a crackle..

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