Sprint says it will fix connectivity issues for its iPhone users who updated to iOS 9.3 (UPDATE)

Sprint says it will fix connectivity issues for its iPhone users who updated to iOS 9.3 (UPDATE)
UPDATE: Sprint reached out to us today to tell us that they have resolved the issue. All iPhones connected to the carrier's LTE network are now up and running as they should be. Sprint says that it apologizes to its customers who were affected by the issue.

Some Sprint subscribers sporting an Apple iPhone found themselves with a connectivity issue following the update to iOS 9.3. The problem is apparently preventing Sprint branded iPhones from connecting to certain Sprint LTE bands. Some used Twitter to tweet out their predicament. Others posted on Reddit that they have been stuck with a 3G connection since the update.

This seems like a carrier issue unlike another recent problem that started with the iOS 9.3 update. That problem caused several apps like Safari, Messages, Mail and Notes to freeze, hang or crash when a link was pressed while inside the app. Apple started sending out an update today to iOS 9.3.1 which should resolve the issue.

As for the connectivity issue affecting Sprint users, this is a problem that the carrier will have to fix. In a free text message to its iPhone users, Sprint wrote, "Your iPhone may be having data connection issues w/ the recent software update. We're working quickly to fix. We apologize for the inconvenience."

Several Sprint customers have tried resetting their phone, which failed to solve the issue. One even swapped to a new device without solving the problem. We'd imagine that this is a high priority issue for Sprint. The mobile operator is currently running a promotion that gives new subscribers a 30-day money back guarantee. This is obviously bad timing for the nation's fourth largest carrier.

Sprint's iPhone totin' subscribers have suffered LTE connectivity issues since the update to iOS 9.3

Sprint's iPhone totin' subscribers have suffered LTE connectivity issues since the update to iOS 9.3


source: @bUCCY500, Reddit via AppleInsider

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13 Comments

2. PapaSmurf

Posts: 10457; Member since: May 14, 2012

What better way to decide how bad Sprint is with this happening during the 30 day trial? Lol.

3. gaming64

Posts: 234; Member since: Mar 22, 2016

Is Sprint really that bad though?

5. Doakie

Posts: 2478; Member since: May 06, 2009

Yup I have zero LTE and 1 Bar of 3G about 10 minutes from the Microsoft campus.

8. marorun

Posts: 5029; Member since: Mar 30, 2015

Sprint is still using CDMA with a mix of LTE band no wonder...

12. VZWEMP

Posts: 158; Member since: Dec 11, 2008

...same as Verizon, yet Verizon works pretty well.

9. Mxyzptlk unregistered

No way. Sprint is not that bad. Sprint is wonderful, best network ever. The data speeds are so fast that it breaks the sound barrier. Are you kidding me? I can easily watch Netflix on Sprint without any problems. In case anyone wonders, that's sarcasm.

11. Planterz

Posts: 2120; Member since: Apr 30, 2012

Sprint sucks here in Tucson - everywhere in Tucson. Ever since I switched to T-Mobile, I've been gushing about how good it is here. But at work, it sucks, but all the carriers suck there because of some neighborhood association that doesn't want "ugly" cell towers in the area. I went downtown for the first time in a long time (to see They Might Be Giants!) and was surprised that my signal was complete crap there. Musta been all the buildings. Can't wait for band 12 to get here.

14. JesseJames

Posts: 226; Member since: Feb 22, 2015

It really just depends on where you live.

4. Doakie

Posts: 2478; Member since: May 06, 2009

iPhone favoritism. ;) What about the rest of your customers with horrible connectivity issues? I think that encompasses around 100%of their customers though.

6. davidsmith

Posts: 62; Member since: Mar 09, 2016

I've been with Sprint forever, and I've never had trouble with them.

7. drahcir02

Posts: 102; Member since: Mar 03, 2016

+1. it really depends on the area

10. Mxyzptlk unregistered

Confirmed sprint employees

13. Avishek

Posts: 46; Member since: Sep 25, 2014

I have a unlocked iphone 6. After ios 9.2.1 I am having some problems to get OTA update. It says " UNABLE TO CHECK FOR UPDATE" Cant even update using itunes from my pc. Have tried resetting phone, but didnot work out. Anyone have any idea??

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