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Sprint cuts 800 customer service jobs in light of iDEN shutdown and SoftBank, Clearwire deals

Posted: , by Alan F.

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Sprint cuts 800 customer service jobs in light of iDEN shutdown and SoftBank, Clearwire deals
Sprint has announced that it is cutting 800 jobs in the customer service department. The nation's third largest carrier says that customer complaints have dropped while more account holders are satisfied requiring the carrier to keep fewer customer service positions filled. In addition, Sprint chopped 1.05 million members off its rolls when it closed its iDEN network in June.

Sprint started notifying affected employees last week. 284 employees, about one-third of those getting axed, worked out of the Texas cities of Ft. Worth, Irving and Temple. Sprint spokeswoman Jennifer Schuler says that the carrier will seek to keep its employment at 40,000 although she says that the operator will add personnel for new positions that support the company's corporate strategy.

Last month, Japanese telecommunications company SoftBank closed its purchase of 78% of Sprint for $21.6 billion. At the same time, Sprint purchased the remaining shares of Clearwire that it didn't previously own, beating off a challenge for the wireless service provider from Dish Networks.

source: Bloomberg

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posted on 28 Aug 2013, 07:24

1. Kelley71 (Posts: 88; Member since: 26 Nov 2012)

And this is the legacy of Dish. Sad.

posted on 28 Aug 2013, 07:40 2

2. DonkeySauce (Posts: 194; Member since: 03 Dec 2011)

What's it have to do with Dish? If Dish had purchased Sprint there would have been much more downsizing because they would have combined dish/sprint customer reps, and Dish is a big fan of outsourcing care overseas as well.

posted on 28 Aug 2013, 09:13

3. wumberpeb (Posts: 453; Member since: 14 Mar 2011)

It's sad that you think anything about this has to do with Dish

posted on 28 Aug 2013, 09:25 1

4. Kelley71 (Posts: 88; Member since: 26 Nov 2012)

Dish ran up the Clearwire bid without any realistic chance of buying the company, which effectively transferred funds from Sprint's coffers to the other stakeholders (Google, Intel, etc). Corporate budgets tend to be a zero-sum game, and the real losers are those employees.

posted on 28 Aug 2013, 11:31

5. letgomyeggroll (Posts: 138; Member since: 13 Jun 2012)

Everyone know this was coming sense Nextel being shut down. Sprint will not need or waste money on something that doesn't exist anymore.

Dish it trying to get into something they shouldn't get into like many other company's are trying to do as 1 place to shop for all. It sucks when companies like Walmart provide wireless service too, in reality that they don't do wireless service. Now Amazon, Google, and others are trying to do the samething? Dish should have never got involve.

posted on 28 Aug 2013, 14:40

6. bwhiting (Posts: 188; Member since: 15 Jun 2013)

So this is why I am starting to do tech support job when I am at work now. Well that is great to finally hear from someone else instead of my job.

posted on 28 Aug 2013, 16:26

7. downphoenix (Posts: 3165; Member since: 19 Jun 2010)

indeed. I just wonder if employees at the other carriers have it just as bad as we do, LOL.

posted on 29 Aug 2013, 09:06

8. TheRequiem (Posts: 245; Member since: 23 Mar 2012)

As long as they don't cut any tech support staff, then I am good. so many times I have had to wait on hold with dealing with company phone issues.

posted on 03 Sep 2013, 10:43

9. petrichor (Posts: 1; Member since: 03 Sep 2013)

I find it hard to believe that customer complaints have dropped, in light of Sprint's Network Vision overhaul. Everyone I know has been having horrible issues with dropped calls and data network disconnection for the last six months. Sprint is bleeding customers right now, and this just sounds like a squeeze in reaction to capital shortfalls.

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