Samsung remains deaf to Galaxy S III build quality issues

Samsung remains deaf to Galaxy S III build quality issues
A few weeks ago we informed you that a lot of Galaxy S III users seem to be having troubles with the build of their devices. Most of the issues had to do with cracks appearing around the camera area and on the sides of the handset. Back then, it was said that Samsung is aware of the issue and is investigating it, but an official statement was missing. It turns out there's nothing like that and the company hasn't taken any actions yet to make up for the inconveniences caused to its customers.

Today, we were contacted by another of our readers who's obviously experiencing the same problems with their Galaxy S III. When they spotted a crack on the bottom of their handset, they tried to contact Samsung, but the company replied that this particular kind of damage isn't covered by the warranty, and they have to take the device to Samsung's Repair Center. When our reader visited the closest Repair Center, they were told that about 30 users have already brought their Galaxy S III's to this center, due to similar issues. Apparently, the guys from the Samsung Repair Center have reported the issue to Samsung, however, the company has denied to admit it being a widespread problem.

We've reached out to Samsung to see if they have something interesting to say regarding the situation and will report to you when we get an answer.

Here's the full, uncut message by our user:



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Galaxy S III
  • Display 4.8 inches 1280 x 720 pixels
  • Camera 8 MP (Single camera) 1.9 MP front
  • Hardware Samsung Exynos 4 Quad 1GB RAM
  • Storage 32GB, microSDXC
  • Battery 2100 mAh
  • OS Android 4.3 Samsung TouchWiz UI

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