Samsung remains deaf to Galaxy S III build quality issues

Samsung remains deaf to Galaxy S III build quality issues
A few weeks ago we informed you that a lot of Galaxy S III users seem to be having troubles with the build of their devices. Most of the issues had to do with cracks appearing around the camera area and on the sides of the handset. Back then, it was said that Samsung is aware of the issue and is investigating it, but an official statement was missing. It turns out there's nothing like that and the company hasn't taken any actions yet to make up for the inconveniences caused to its customers.

Today, we were contacted by another of our readers who's obviously experiencing the same problems with their Galaxy S III. When they spotted a crack on the bottom of their handset, they tried to contact Samsung, but the company replied that this particular kind of damage isn't covered by the warranty, and they have to take the device to Samsung's Repair Center. When our reader visited the closest Repair Center, they were told that about 30 users have already brought their Galaxy S III's to this center, due to similar issues. Apparently, the guys from the Samsung Repair Center have reported the issue to Samsung, however, the company has denied to admit it being a widespread problem.

We've reached out to Samsung to see if they have something interesting to say regarding the situation and will report to you when we get an answer.

Here's the full, uncut message by our user:

Related phones

Galaxy S III
  • Display 4.8 inches
    1280 x 720 pixels
  • Camera 8 MP (Single camera)
    1.9 MP front
  • Hardware Samsung Exynos 4 Quad, 1GB RAM
  • Storage 32GB, microSDXC
  • Battery 2100 mAh
  • OS Android 4.3
    Samsung TouchWiz UI



113. Sondae

Posts: 291; Member since: Jan 02, 2013

I have seen this kind of crack on the of samsung galaxy s3 demo phone in the store. I guess this is a true report.

112. Altair

Posts: 367; Member since: Feb 02, 2012

Thats what happens when you buy a phone from a cheap copycat Samsung. Samsung tryes to play like a big boy, like others, but as they are just copying others they will fail. Samsung copycat plastic crap - no thanks

111. meloth1991

Posts: 39; Member since: Aug 26, 2012

havin been using my s3 snce 2 weeks no problms yet xcpt fr a small scracth on the screen!! gorilla 2 huh!! :(

110. alannyny

Posts: 30; Member since: Jun 27, 2012

I have no problem with Samsung using plastic, as long as it's strong plastic. My Galaxy Nexus case is problematic only in that the tabs that hold the thin back piece in tend to break. But I have a major problem with Samsung engineering the cost out of their product, when the result is that they've also engineered the function out of it ... and then refuse to hear about it or deal with it. The problem, in each case, does not go away after the initial production run.. Galaxy Vibrant: thin metal spring used to complete antenna circuit collapses, rendering the GPS completely useless. Fail. Galaxy Nexus: thin metal contact in center of USB port bends and fails to make contact, so phone can't charge and data can't be synced quickly with PC (e.g. movies). Epic Fail.

108. HG305

Posts: 4; Member since: Jan 17, 2012

I got a brand new shiny GS3. in 14 days it had paint chipped off. I bought it with cash, and i treat it like Gold... so I returned it and T-Mobile didn't give me a hard time... I just a new one. Funny thing... it had a flash count of like 10 LOL Sammy should pay more attention to quality then on the software. There's always a way to get away with flashing. There's no way of hiding bad quality. Oh well... on with life.

107. hralzaki

Posts: 1; Member since: Aug 13, 2012

For me I will stick with my Galaxy SII until I see a worthy phone to buy.

106. RapidCat

Posts: 351; Member since: Jun 12, 2012

pocket problem or drop problem

101. RomeoJDR

Posts: 245; Member since: Dec 09, 2011

Why should anyone be surprised? Samsung has always used cheap plastic to encase premium components. Why would they change anything when they have an area they can skimp on, yet still see their market size skyrocket by the appearance, performance and marketing of their phones. I've read reviews in astonishment raving about how lightweight (cheap) a model is and knock a metal unibody for being heavy. There really is not much competition as far as build quality is concerned outside of the HTC camp and they are battling or creating their own faults such as battery life (remember the Thunderbolt) and braking update promises or long delays. Plus, models released for Verizon like the Rezound and Incredible don't have that premium feel of their classic models, although still better than Samsungs. I would put LG on the same level as cheap feeling phones and lack the sizzle quality of Samsung. If you have not invested too much in Android Apps, Nokia appears to be on the right path with their polycarbonite, although I still prefer aluminum. Motorola is the company to watch now that they are applying top components inside and out, and owned by Google. I expect a quick rise to the number 3 slot of manufactures. I'm an Android guy, but I do admire the intricate detail apple puts forth ensuring every aspect of their products are top-notch. All Samsung needs to do in their current legal battle with Apple is hand the Jury an iPhone and IPad along with a Galaxy phone and tablet and say "look and feel how cheap our products seem compared to Apple's premium look and feel."

100. Forsaken77

Posts: 553; Member since: Jun 09, 2011

LG has alot of app incompatibility. 40% of my apps say something in the description about not working with certain LG devices.

99. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

You're dropping it wrong.

96. jack1059

Posts: 72; Member since: Mar 31, 2012

Ive never trusted Samsungs repair / customer service. Having been s$%^d by them once, and watched a friend experience the same treatment a couple of years later, Ive given up on wanting to own a Samsung. More power to em that theyre selling a lot of phones. But you wont sell one to me again.

92. oldmandaddy

Posts: 64; Member since: May 01, 2010

I posted this matter before it come out. This phone only worth less than $99 or less with contract .

91. Raymond_htc

Posts: 430; Member since: Apr 06, 2012

Samsung is a big brand with tons and tons of workers making phones for us. its impossible for it to keep track which workers are slacking or jerry-building. so be patient.

88. Schuler2828

Posts: 59; Member since: Jul 04, 2012

Grr someone help!! I have the Samsung Galaxy S3 running on T-mobile and the battery has been horid I am a very heavy user sometimes I'm basically on it till it dies. My dad has the Samsung Galaxy S Blaze and his battery is 10 hours on and halfway dead it killed mine. Ok so we recently went to Downtown Disney and I turned my phones data off and used it for pictures and turned it on for lunch and surfed the web for 30 minutes turned it back off and by the times we got in the car it was at 40% my dad has 4G on the whole time and was also taking pictures and using the internet and when we left his was at 60%. It makes me really mad that his mid-range device has a way longer battery life then mine. i read reports and it says that this is one of the best battery lifes for a phone and I can say it sure hasn't seemed like it maybe I need to get a new battery or phone, but I'm not sure I just reset my phone to factory and charged it all the way up hope it works wish me the best!! i don't know if I should return this and just get a HTC One S help please? Thanks..

87. rudlie

Posts: 205; Member since: Mar 13, 2012

sammy using recycled plastics for produce sgs III casing. users don't know they using crap material hahaha

82. iblackdroid

Posts: 67; Member since: Jul 19, 2011

Wtf... This article made me check my S3 if im having this problem and I have cracks on the sides of mr phone... I got it 5 days ago and havent dropped it once. Always had a case on.... This is a real undeniable issue samsung! Besides that, I LOVE the phone. But wow this is annoying

80. darkkjedii

Posts: 31805; Member since: Feb 05, 2011

Great software cheap hardware. Come on Sammy, copy apples build quality.

79. TMach unregistered

Dude! The phone was not dropped and a case WILL NOT give the phone protection against this happening...which part of English do you not understand?...the crack develops without dropping the phone or causing damage to it. There is a reason why Samsung recalled 600,000 units. Some of their dodgy batch obviously got released as the problem is predominant in the blue variant. The bigger issue is not that your product has a fault BUT how quickly you fix the problem. It is called customer care.

78. JGuinan007

Posts: 699; Member since: May 19, 2011

The same thing happened with the "Black Crush Issue" with the Samsung Galaxy Note N7000 and I717 the sites that even discuss the issue were GSM arena and XDA Phone Arena never bothered to run an article on it even though they were tipped about it also.

77. 1ceTr0n

Posts: 549; Member since: May 20, 2012

This is why it doesn't pay to be an early adopter of new tech

76. kingstandup

Posts: 30; Member since: Oct 24, 2011

I don't own this phone, but I sure would like to. Although I am getting worried about all the negative stuff I've been hearing. I once had a Samsung Galaxy S which was built incredibly well. I wonder what's up with this phone?


Posts: 100; Member since: Nov 30, 2011

this is odd The back is flimsy yes but if you slide your nail across the side it pops off very easy. As for the rest of build quality....I have dropped my s3 3 or 4 times getting out of my car with no case and still has no crack...

69. alfadolla

Posts: 28; Member since: Mar 14, 2011

Sammy hasn't changed a bit still taking advantage of people ........stop it Sammy. LMAO

68. OptimusOne

Posts: 694; Member since: May 22, 2012

come one samsung. don't be apple. just admit the problem. dont give free cases to cover up the problem either

66. AppleWho

Posts: 57; Member since: Aug 06, 2012

So then this phone's build is on par with an iphone 4/4S?

81. darkkjedii

Posts: 31805; Member since: Feb 05, 2011

Nope iPhones build quality is tops.

85. Savage unregistered

Yep! Except the glass shatters with one good drop.

98. 305Bucko

Posts: 506; Member since: Aug 07, 2011

So do the finest of porcelain plates, but I dont want to eat off Styrofoam plates and plastic sporks when I go to a fancy restaurant. ...know what I mean?

65. AppleWho

Posts: 57; Member since: Aug 06, 2012

could be an APPLE smear campaign....

61. Savage unregistered

Well, Samsung this is bad on your part. Agreed that the build of SGS 3 is not par, you should learn from it and use a sturdier material for your Note 2 or the next Galaxy.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless