Samsung remains deaf to Galaxy S III build quality issues

Samsung remains deaf to Galaxy S III build quality issues
A few weeks ago we informed you that a lot of Galaxy S III users seem to be having troubles with the build of their devices. Most of the issues had to do with cracks appearing around the camera area and on the sides of the handset. Back then, it was said that Samsung is aware of the issue and is investigating it, but an official statement was missing. It turns out there's nothing like that and the company hasn't taken any actions yet to make up for the inconveniences caused to its customers.

Today, we were contacted by another of our readers who's obviously experiencing the same problems with their Galaxy S III. When they spotted a crack on the bottom of their handset, they tried to contact Samsung, but the company replied that this particular kind of damage isn't covered by the warranty, and they have to take the device to Samsung's Repair Center. When our reader visited the closest Repair Center, they were told that about 30 users have already brought their Galaxy S III's to this center, due to similar issues. Apparently, the guys from the Samsung Repair Center have reported the issue to Samsung, however, the company has denied to admit it being a widespread problem.

We've reached out to Samsung to see if they have something interesting to say regarding the situation and will report to you when we get an answer.

Here's the full, uncut message by our user:

Samsung remains deaf to Galaxy S III build quality issues


Related phones

Galaxy S III
  • Display 4.8" 720 x 1280 pixels
  • Camera 8 MP / 1.9 MP front
  • Processor Samsung Exynos 4 Quad, Quad-core, 1400 MHz
  • Storage 32 GB + microSDXC
  • Battery 2100 mAh(11.60h 3G talk time)

FEATURED VIDEO

112 Comments

1. android_hitman unregistered

thats why i bought a HTC ONE X .. i am sick of sammy's crappy build quality

2. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Everyone say "I bought Samsung Galaxy S III" or "I bought HTC One X" does someone bought LG Optimus 4X HD ? :)

4. android_hitman unregistered

i held in hand one and honestly ... i don't like the feel ..but the screen is gorgeous

9. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Agree, I also don't like design of LG Optimus 4X HD and build quality is doubtful and yes, screen is gorgeous. I have heard so many people complaining that HTC One X doesn't have removable battery and memory card slot, but LG Optimus 4X HD have both and removable battery and memory card slot. Maybe LG just not popular, I don't know. :)

16. OpTiMuS_BlAcK

Posts: 418; Member since: May 04, 2012

Yeah, they don't take much of the spotlight. But they still make great phones. Specially in the Displays category.

22. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Agree, NOVA display. :)

33. OpTiMuS_BlAcK

Posts: 418; Member since: May 04, 2012

Yeah, NOVA displays are awesome. I hope LG would make a full size monitor using NOVA technology. Or is there one already?

21. mercorp

Posts: 1045; Member since: Jan 28, 2012

Optimus 4x is super value for money. This phone actually rocks my boat more than the s3. (BTW,I have 2 cousins who use the s3 and they are not complaining about built quality.)

23. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Maybe you are using LG Optimus 4X HD ? P.S. I have heard that it is really fast to charge LG Optimus 4X HD battery.

34. andro.

Posts: 1999; Member since: Sep 16, 2011

We've had about 3-4 galaxy s3 returns overall,one for dead pixels in the screen,the others for general software issues but considering the volume we've sold tgats an extremely low returns amount. We have had nobody back with built quality issues or cracks so this issue is certain new to me. It could perhaps be a particular serial number batch at fault.

49. TortillaSlap

Posts: 43; Member since: Aug 05, 2012

Its probably an early adopter's batch. That happens with EVERY new device. That said, Sammy needs to do the right thing and get them fixed for free. If they come out and say "your dropping it wrong", then they will be officially copying Apple.. lol.

36. ryq24

Posts: 873; Member since: Oct 17, 2011

yup! LG seems to have an image problem. they cant seem to be able to beat samsung. they need to change their marketing team and also improve their after sales service..

60. ECPirate37

Posts: 291; Member since: Jul 14, 2011

For me, I refuse to ever own an LG again, because I purchased one of their phones (the Vu) specifically for the tv function. That worked great. However, the phone gave me problems and when I called LG they scoffed, and wanted me to spend more money. Since then, I have only bought htc, and been a lot happier.

14. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

I'm glad you added that part about the screen.

19. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Because it is true.

70. dragonstkdgirl

Posts: 144; Member since: Apr 07, 2012

I work for a VZW retailer and the moment we got our demo in I took the back off the phone to put the battery in the phone and thought I was going to break the back because the plastic was so thn and flimsy. I love Sammy's screen tech but tired of them using plastic. I'll stick with my Razr MAXX any day of the week. The build materials just feel so much more solid.

102. Phullofphil

Posts: 1740; Member since: Feb 10, 2009

the backs are flimsy but they are that really good plastic and they wont break that easy and have good memorso that bending it wont warp the shape. I wish if samsung did copy anything apple did that the materials would be one of them. Apple makes a lot of money on ther phones and still has premium qualit materiaals

18. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Every day I'm starting more and more look at the Motorola's side, good build quality, strong radio, good GPS module, huge capacity batterys. Also now Motorola belongs for Google so, I guess now updates should come faster. Why not, what you think people? :)

47. g_mosh

Posts: 2; Member since: Jul 22, 2012

I just pulled a 2 day, 15 Hr run on my Maxx's battery :) Still, built quality is something I most definitely keep in mind when deciding on a telephone. I was about to get the Slll, then saw the reports of the construction issues, asked some friends that already had them. It came down to "Awesome performance and potential, but it feels somewhat cheap". Motorola needs to open bootloaders for all their upcoming devices and work more on the battery approach, they already had the "Premium" feel on their upper level devices.

86. 305Bucko

Posts: 506; Member since: Aug 07, 2011

what is a telephone?

39. RamyRamz69

Posts: 390; Member since: Dec 12, 2011

Got an Xperia S yo

41. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

I like Sony Xperia S display and camera quality is good also design and build quality not bad but for some reasons I don't like transparent plastic line at the bottom. :/

42. wendygarett unregistered

R U KIDDING? I don't blame you anyway... It's all about personal preference... But I love it!!! +1

44. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Agree, it depends on personal preference. I don't know, for me that transparent plastic line at the bottom just ruin all good looking design it's like a spoon of oil tar in a barrel of honey. :(

71. Atlas

Posts: 158; Member since: Apr 15, 2012

Sony should make an S replica, without the transparent strip. With more sensitive buttons, a thinner bezel and slightly rounded edges(Not as round as the SIII's).

72. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Agree, that would be good looking device.

104. IamYourFather6657

Posts: 321; Member since: Jul 01, 2012

but you noticed that the xperia's S screen is a little washed out compared with gs3 , one x , 4xhd or even motorola razr ?

10. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

I agree, I also don't like Samsung Galaxy S III build quality, it is very "fragile", but talking about Samsung Galaxy S II, build quality was good enough. What you think?

35. ObjectivismFTW

Posts: 211; Member since: Jul 03, 2012

People seem to not realize that both phones are made out of the same Polycarbonate plastic (for those who believe the One X isn't made out of plastic, Polycarbonate IS a plastic). The only reason that the S3 feels like plastic is because of the HyperGlaze coating. Not to hadcore defend Samsung or anything, and I have a Galaxy S3 myself, it does feel very fragile, but I haven't dropped it yet, so I cannot assess it's build quality

38. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Yes I know that they are both built of Polycarbonate but built quality also depends on construction. Talking about Samsung, I think tahat Samsung Galaxy S III is more fragile than Samsung Galaxy S II.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.