Samsung opens up a desperately needed product quality improvement office


This may not exactly be news to most of you, but here goes: Samsung phones have recently become notorious for their tendency to self-immolate. It all started with the Galaxy Note 7, which... well, you know the story. But it wasn't just that phone, as reports have come for multiple other Samsung devices, with the newest one being from just a few hours ago. The company, too, seems to have noticed the pattern, and has now announced it will create a new office tasked with ensuring better quality control in its devices.

The Note 7 fiasco was one of the much-publicized tech stories of last year, and it seriously hurt the company's reputation. This, combined with the massive corruption scandal, which ultimately led to the charging of Samsung's head with bribery and embezzlement, have both been major factors in declining consumer trust in the brand. The company seems hopeful to successfully patch things up with moves such as this one, though it remains to be seen whether this tactic will be an effective one.

As for the future, the company is set to announce its newest flagship, the Galaxy S8, at a special event on March 29, though we know pretty much all there is to know about it already. We expect Samsung to put a big focus on its upgraded device quality control, as it has previously expressed its regrets about the Note 7's problems in a quite public manner.

source: Reuters

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35 Comments

1. liberalsnowflake

Posts: 273; Member since: Feb 24, 2017

they should not only open product quality office, but also open anti corruption office.

4. juandante

Posts: 679; Member since: Apr 23, 2013

Lol, and an anti-apple copying service. I am happy that new brands are coming on the market in 2017. Still cant believe how Shamesung removed most of useful features since S5 and S6.

7. maherk

Posts: 6776; Member since: Feb 10, 2012

And still, they are offering more than Apple, at least they still have the good old headphone jack. And buddy, it's 2017, Apple is the one copying Android flagships.

16. juandante

Posts: 679; Member since: Apr 23, 2013

We don't care if they are offering more than apple. We care that for a flagship device higher than 700$ we have the best hardware that we can get. And clearly, Shamesung is becoming apple-like lacking more on more.

18. maherk

Posts: 6776; Member since: Feb 10, 2012

Apart from the A10 chip, there is nothing to brag about when it comes to the hardware in your precious iPhone.

22. trojan_horse

Posts: 5868; Member since: May 06, 2016

"And clearly, Shamesung is becoming apple-like lacking more on more." So, you've basically admitted that Apple has been lacking in the hardware side of things, ever since.

21. Mxyzptlk unregistered

I wouldn't trust him. He got screwed by Samsung and he's still trying to defend them.

23. trojan_horse

Posts: 5868; Member since: May 06, 2016

And he got called up by the very same Samsung for compensation. So, what's your pointless point?

24. Z.....

Posts: 355; Member since: Feb 01, 2017

Because he is a Samsung fanboy.

25. maherk

Posts: 6776; Member since: Feb 10, 2012

What has trust to do with my comment? Lol Thanks for proving you're nothing but a moron

28. Z.....

Posts: 355; Member since: Feb 01, 2017

Just like you and him both got screwed .... Both two moron's...

31. mikehunta727 unregistered

Don't even bother replying to Arte, dudes a clown

17. ShadowSnypa786

Posts: 566; Member since: Jan 06, 2017

Who is samsung getting the curved oled screens from? WHich other phone uses them? Can't be Samsung can it. Apple sued Samsung for rounded icons yet they want OLED screens from samsung, uses samsung to make batteries, Ram and Storage.

20. remixfa

Posts: 14605; Member since: Dec 19, 2008

last I checked, apple has been playing catch up to samsung for years. your quip is about a decade behind. the newest iphone.. now without a button, curved screens and OLED! wait.. the newest iphone.. now with 2 year old galaxy edge tech!

32. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

What useful features did Samsung remove that they no longer put in their phones? LIST THEM!

30. ph00ny

Posts: 2027; Member since: May 26, 2011

i don't think you understand how things are in korea. Please name me a corporation that isn't involved in "Corruption"

2. maherk

Posts: 6776; Member since: Feb 10, 2012

Next step to open an office that will fix their stupid update system.

10. Settings

Posts: 2943; Member since: Jul 02, 2014

Then next is the Device Naming Office. Their Windows tablet should be named Omnia again.

11. gotoAndDie

Posts: 82; Member since: Jun 13, 2015

Then the Office-Naming Office

14. Tyrion_Lannister unregistered

Ativ, not omnia.

29. Settings

Posts: 2943; Member since: Jul 02, 2014

Agree also.

3. liberalsnowflake

Posts: 273; Member since: Feb 24, 2017

MAN what a embarrassment samsung has become even my friends are dropping their support for samsung because of their low quality control standard.

15. Clars123

Posts: 1078; Member since: Mar 16, 2015

oh noo!! Really?! Your friends have stopped supporting Samsung? Jeez man......

19. iushnt

Posts: 3086; Member since: Feb 06, 2013

That's so shocking.. how can u let your friends do that. May be u didn't enlighten them.

5. NoAllegiance unregistered

Luckily for them their J series is doing well. It seems most of their issues is in the flagship series. I rarely hear a Galaxy A or J series going up in smoke.

6. FlySheikh

Posts: 444; Member since: Oct 02, 2015

I agree..

8. Plasticsh1t

Posts: 3101; Member since: Sep 01, 2014

Don't take Samsung Galaxy Note 7's on missions to Mars.https://imgur.com/gallery/AIXHr7X Seems relevant.

33. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Haha...I saw that movie. Nice pun. Was actually funny. Here is what is so stupid, a cellphone wouldnt work in space. It wouldnt have any connection. The Space Shuttles are very old and I doubt had WiFI. Also the Shuttle computer system was very specific. It used what is call "clockwork" or basically the cockpit controls and computer were all mechanic and not electronic do to the effect on such in space. Just remember this fact too, the Apollo Lunar missions, all the Apollo spacecraft, basically ran a whole computer system which was mechanical off what was basically a 9V car battery. Just being technical...I loved the laugh!

9. ebilcake

Posts: 1228; Member since: Jul 16, 2016

They had a recall, get over it already. This is just for PR reasons, otherwise the quality has been great.

13. Tabby_Tiger

Posts: 305; Member since: Jan 23, 2017

Base on their recent TV ads emphasizing quality control and innovation, it does seem Samsung is on a PR offensive to reassure the public before the S8 comes out.

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