Samsung lets you check whether your Galaxy Note 7 is safe on its web page


UPDATE: The page we described now links directly to Samsung's support website. It appears the company has removed the tool for some reason.

Amidst its taxing Galaxy Note 7 recall program, Samsung has published a new web page that lets owners of the phablet check whether their unit is safe from exploding battery accidents, or is in need of replacement.

The process is as simple as inputting your device's IMEI number inside a field and hitting the 'Submit' button. The page will tell you whether your handset has to be replaced, or not.

Of course, you'll need to learn your Galaxy Note 7's IMEI number first. There are four simple ways to do this:

  • Check the unit's retail box for a label with the IMEI number written on it.
  • Check the smartphone's back panel for an IMEI number
  • On your Galaxy Note 7, open the 'Settings' app and go to About device -> Status -> IMEI Information
  • On your Galaxy Note 7, open the dialer and enter *#06#.

Samsung is also marking the retail boxes of safe Galaxy Note 7 units with the addition of a black dot and a sticker with the letter 'S' on one of the barcodes. But checking your IMEI number should be done as well, just to be on the safe side.

The website is available by following this link

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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10 Comments

1. BradyCrack

Posts: 835; Member since: Dec 29, 2015

LOL, too damn late. You've already killed your reputation.

2. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

So what do you recommend? That they do nothing? Don't you stand back up when you trip over? (Sorry that was deep)

3. Plasticsh1t

Posts: 3101; Member since: Sep 01, 2014

Hope the website doesn't explode on anybody.

4. dalabi

Posts: 14; Member since: Oct 25, 2014

Doesn't even work anyway smh

5. maherk

Posts: 6775; Member since: Feb 10, 2012

Are you sure this is the link? Because for some reason, it keeps redirecting me to another website.

6. sergiobr

Posts: 718; Member since: Feb 25, 2013

URL not working !

7. Philipand96

Posts: 103; Member since: Jul 12, 2014

That seems to be the general link This is the Note 7 link http://www.samsung.com/hk_en/note7checking/ This is the URL (same!).http://www.samsung.com/hk_en/note7checking/

8. bikrame

Posts: 41; Member since: Aug 13, 2015

Its only for Hong kong and Macau version. Doesn't work on US version.

9. rshanberg unregistered

That link is only for Hong Kong and Macau. The link provided in the article just redirects to the main Samsung support page.

10. Philipand96

Posts: 103; Member since: Jul 12, 2014

Well OK I see it now hk_en suffix Either too early and that suffix will disappear or..... Perhaps you could tweet your relevant Samsung.com domain or just Samsung As as it stands this partial roll-out is very bad PR

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