Samsung made the same mistake twice when introducing the Galaxy Note 10 series

by Alan Friedman / Aug 11, 2019, 8:52 PM

When Samsung introduced the Galaxy Note 10 and Galaxy Note 10+ a couple of days ago, it released an official new product or introduction video. During the beginning of the video, the voice-over announcer says, "stainless steel and glass meld seamlessly to minimize bezel." However, there is a huge mistake with this statement. The Galaxy Note 10 line uses aluminum, not stainless steel. The Verge says that it has spoken with Samsung and the manufacturer has confirmed this error.

UPDATE: Tipster Ice Universe discovered another gaffe from Samsung. A photo published on Samsung's own website shows the cables that come out of the box with the Galaxy Note 10 series. For some reason, instead of the USB-C to USB-C cable that is in the box, the photo shows a cable that does not come with the phone. Oops, they did it again.

Samsung includes the wrong cable in this photo of what comes in the box with the Galaxy Note 10 handsets

And to make matters worse, SamMobile points out that this same mistake was repeated on Sammy's website. The original copy on the site made mention of "High-polish stainless steel," which was changed to "High-polish metal." And in a new version of the introduction video that was posted on the Samsung YouTube channel today, the line about the stainless steel and glass was removed completely even though the video wasn't changed. The reality might be better for owners of the Samsung Galaxy Note 10 and Galaxy Note 10+ since aluminum happens to scratch less easily than stainless steel does.

Samsung did plenty of editing work on other matters related to the Galaxy Note 10 line

This isn't the only editing that Samsung has done this week. As we told you yesterday, after removing the 3.5mm headphone jack from the Galaxy Note 10 and Galaxy Note 10+, Samsung deleted from its social media accounts any marketing material that could be considered a shot at the Apple iPhone. Of course, Samsung has a rich and colorful history of going after the iPhone and its fans. For example, who could forget the commercial that Samsung dropped in 2011 for the Galaxy S II that used actors to portray iPhone fans waiting in line for the iPhone 4s. That ad had a few notable lines. One person waiting to buy the phone says, "If it looks the same, how will people know I upgraded?" And when a slacker type tells his pal that "I could never get a Samsung. I'm too creative," his pal slaps him down by replying, "Dude, you're a barista."

Samsung even made the same mistake on its website

Samsung also deleted the complete Ingenious series of ads that used an actor to mock an Apple Genius trying to sell customers in the Apple Store on the iPhone X. In one such ad, a man walks into the store asking if he can still use his headphones on that particular iPhone model and was introduced to the concept of using a dongle. Apple had already dropped the 3.5mm earphone jack on its handsets, and this commercial was one way for Samsung to make fun of Apple for doing so. After all, Samsung had kept the jack on the Samsung Galaxy S9 series and didn't remove it until now with the Galaxy Note 10 and Galaxy Note 10+.

We have to wonder how Samsung could make a mistake about the materials used for the frame of the Galaxy Note 10 line on a video viewed nearly 3 million times. And then to repeat the blunder on its own website means that some employees in the company's marketing department are not going to sleep well over the next few days. Now it could be possible that at one time in its development, the Note 10 handsets were going to use stainless steel; after all, that is the material used by Apple for the frames of the iPhone X, iPhone XS and iPhone XS Max (the iPhone XR uses aluminum). But someone did slip up and while it probably will end up being a case of no harm, no foul, no company likes to look foolish after unveiling a phone line that represents its technological peak for the year.

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49 Comments

1. nikhil23

Posts: 503; Member since: Dec 07, 2016

Well they have to...they're just any other company that has to deal with publicity. Remember Apple when it deleted old ads related to phone size after releasing Iphone 6 and 6 plus ?

posted on Aug 09, 2019, 9:16 PM 37

26. sgodsell

Posts: 7605; Member since: Mar 16, 2013

It was a bonehead move to say stainless steel, when you are using aluminum instead. However aluminum is lighter, and it's not like it's going to change the overall dynamics of the Note 10 in the long run. It still comes with a ton of ram and storage, which is a minimum of 8 GB of RAM, and 256 GB of storage. That to me is a to device in my books. Even the Note 9 has 6 GB of RAM and 128 GB of storage as a minimum. Let's see how much Apple puts on their 11 model series as a minimum.

posted on Aug 10, 2019, 9:10 AM 4

32. Fred3

Posts: 588; Member since: Jan 16, 2018

They'll most likely be questioning the person who wrote the specs on there

posted on Aug 10, 2019, 11:08 AM 0

27. Mike88

Posts: 438; Member since: Mar 05, 2019

Samsung is such a fraud company. It can’t be an error. They mentioned stainlesss steel in their launch event, in the official introduction videos and on website page too. PA even wrote an article about it that Samsung ended Apple’s exclusivity in premium design by using stainless steel and now we see all of it was just a fraudster behavior from an immature company trying to sell their spyware.

posted on Aug 10, 2019, 9:18 AM 1

28. Tipus

Posts: 908; Member since: Sep 30, 2016

I know, and that phone throttling is just over the top! Oh wait.. :))))

posted on Aug 10, 2019, 10:06 AM 6

33. tedkord

Posts: 17482; Member since: Jun 17, 2009

Boy, Samsung phones being the best in the market the past 5+ years has really twisted your panties into a bunch.

posted on Aug 10, 2019, 11:22 AM 5

2. iloveapps

Posts: 909; Member since: Mar 21, 2019

They don’t have attention to detail. Their marketing fail. They use stainless steel to promote this. Now where are the complaints from costumers?

posted on Aug 09, 2019, 9:28 PM 8

6. pimpin83z

Posts: 597; Member since: Feb 08, 2019

"Now where are the complaints from costumers?" I know right? I'm sure the cos play enthusiasts & trick or treaters are outraged!

posted on Aug 09, 2019, 9:52 PM 13

8. Tipus

Posts: 908; Member since: Sep 30, 2016

They already got complaints from trolls :)))

posted on Aug 09, 2019, 10:11 PM 17

9. lyndon420

Posts: 6897; Member since: Jul 11, 2012

Agreed. Samsung definitely pulled an apple move with this one...samsung likes to copy the crappy things that apple does...claim one thing, only to admit to something entirety different (at least this one didn't take almost two years to 'materialize'... ;)

posted on Aug 09, 2019, 10:16 PM 11

31. Vancetastic

Posts: 1799; Member since: May 17, 2017

I think it’s funny that you complain about sgodsell commenting on every Apple article.

posted on Aug 10, 2019, 11:03 AM 3

34. tedkord

Posts: 17482; Member since: Jun 17, 2009

Customers don't generally complain about owning the best product in its field.

posted on Aug 10, 2019, 11:23 AM 7

53. sissy246

Posts: 7129; Member since: Mar 04, 2015

He is my complaint, It's not in my hands yet. The best of 2019 needs to be in my hands.

posted on Aug 12, 2019, 10:30 AM 0

3. lyndon420

Posts: 6897; Member since: Jul 11, 2012

Definitely poor marketing and internal communication within the company...shame on samsung!! If they don't know the difference between stainless steel and aluminum, ... Samsung: "Maybe there's still hope for a headphone jack on the note 10 - "maybe the headphone jack is there...or maybe it isn't....we don't know s@#t about anything we are making (because it's all over the place...and we're over stressed)...,but we like to copy ideas lol. But. .do you wanna buy some wireless headphones? And maybe a credit card with our logo on it???"...

posted on Aug 09, 2019, 9:32 PM 5

4. cmdacos

Posts: 4334; Member since: Nov 01, 2016

Thankfully they didn't move forward with stainless steel. It adds weight that completely reverses any benefit.

posted on Aug 09, 2019, 9:45 PM 6

10. lyndon420

Posts: 6897; Member since: Jul 11, 2012

And apparently it scratches easier (stainless steel). So...this article is kinda weird - it's shaming Samsung, and at the same time it's praising Samsung users because they'll be getting something better than stainless steel??... (and the trolls are in here trying to find an appropriate argument about...what exactly???) lol

posted on Aug 09, 2019, 10:24 PM 17

19. mackan84

Posts: 647; Member since: Feb 13, 2014

Yep it does. My iPhone X scratched like crazy and my iPhone XR doesn’t have a mark anywhere. So stainless steel isn’t something you want on a smartphone.

posted on Aug 10, 2019, 5:25 AM 6

5. kevv2288

Posts: 309; Member since: Jul 30, 2015

Is stainless steel any better than aluminum on a phone? It would definitely make it heavy, that's for sure.

posted on Aug 09, 2019, 9:46 PM 8

18. Kriegsherr unregistered

Depends on how the steel is produced ( the ratio of other metals to iron). the steel is heavier but stronger in general. but manufacturers don't want their phone to be that strong. right? their sales would get hurt.

posted on Aug 10, 2019, 5:18 AM 0

20. mackan84

Posts: 647; Member since: Feb 13, 2014

Only stronger against dents but scratches easier then aluminum.

posted on Aug 10, 2019, 5:30 AM 6

30. Vogue1985 unregistered

Steel is considerably stronger and more durable than Aluminum however it's also much more expensive.

posted on Aug 10, 2019, 10:22 AM 1

52. dumpster666

Posts: 99; Member since: Mar 07, 2019

galaxy doesn't use off the shelf aluminium...they are made of aluminium alloys which are as hard as stainless steel

posted on Aug 12, 2019, 6:18 AM 0

7. Vancetastic

Posts: 1799; Member since: May 17, 2017

Uh, oops!

posted on Aug 09, 2019, 10:01 PM 0

11. torr310

Posts: 1708; Member since: Oct 27, 2011

The biggest mistake I see is the curved screen. Sure, it drew eyeballs successfully, but it's not a joy using it.

posted on Aug 09, 2019, 10:52 PM 3

16. ShadowSnypa786

Posts: 629; Member since: Jan 06, 2017

Then you gonna hate the Huawei Mate 30 pro curved displays because its even sharper and cuts off. Whereas Samsung is trying to keep it as it is or less curved so its more ergonomic

posted on Aug 10, 2019, 2:56 AM 3

40. torr310

Posts: 1708; Member since: Oct 27, 2011

Yup, I had been using Galaxy S series for years, then swtiched to Huawei Mate 20 X (with big and flat screen ).

posted on Aug 10, 2019, 1:52 PM 0

35. tedkord

Posts: 17482; Member since: Jun 17, 2009

Haven't had a bit of trouble using the Note 8 or Note 9 curve screen. The issue with this screen is the dumb hole in it.

posted on Aug 10, 2019, 11:32 AM 0

38. pimpin83z

Posts: 597; Member since: Feb 08, 2019

Check out out in person if you haven't already. It's hardly even noticable. Would've spent more time with it but the Best Buy dude was hovering to much & kept asking what did I think & when was I going to preorder so I left.