What is Samsung Premium Care and why should Galaxy S8 owners be glad it exists?
Launching on April 21, the Samsung Galaxy S8 and Galaxy S8+ are available to pre-order in the US since last week. While we've already covered most of the new features that the Galaxy S8 series is offering, there's one thing - not exactly a feature - that we didn't get the chance to talk about: Samsung Premium Care.
This is a brand new service that's debuting with the S8 family. Somewhat similar to other services (most notably Apple Care+), Samsung Premium Care enhances the 1-year manufacturer warranty that the S8 and S8+ come with, and seemingly offers more than the services of Samsung's competitors.
Available only in the US (at least for the beginning), Samsung Premium Care includes:
- In-home Onboarding Service. Samsung has partnered with a well known on-demand consumer tech support company called HelloTech, which can send an expert to your home - or to a coffee shop, if you wish - to "answer all of your questions, help you get started with your phone, and show you everything it can do." This should be great for users who aren't particularly tech savvy. The Onboarding service is free with Premium Care, and is limited to one visit per month
- Coverage for accidental damage (drops, spills, cracked screens), and mechanical or electrical breakdowns due to normal wear and tear, even after the manufacturer's warranty expires
- In-person replacement device swap. If your Galaxy S8 or S8+ gets damaged, you'll receive a "new or reconditioned device of like kind and quality." If the original phone can't be repaired, you'll keep the replacement device (limited to 3 replacements per year). Mind you, there is "a $99 deductible for each claim where the device has been damaged"
- Access to customer service (by phone) 7 days a week
Samsung says that Premium Care is exclusive to the Galaxy S8 and S8+, but we assume that owners of the upcoming Galaxy Note 8 will be able to use the service, too.
To be eligible for Premium Care, your Galaxy smartphone must be bought "from a Samsung authorized retailer or wireless carrier." You can check out every tiny detail about Premium Care, including FAQs and Terms & Conditions, by visiting Samsung's website at the source link below.