What is Samsung Premium Care and why should Galaxy S8 owners be glad it exists?

What is Samsung Premium Care and why should Galaxy S8 owners be glad it exists?
Launching on April 21, the Samsung Galaxy S8 and Galaxy S8+ are available to pre-order in the US since last week. While we've already covered most of the new features that the Galaxy S8 series is offering, there's one thing - not exactly a feature - that we didn't get the chance to talk about: Samsung Premium Care. 

This is a brand new service that's debuting with the S8 family. Somewhat similar to other services (most notably Apple Care+), Samsung Premium Care enhances the 1-year manufacturer warranty that the S8 and S8+ come with, and seemingly offers more than the services of Samsung's competitors.

Available only in the US (at least for the beginning), Samsung Premium Care includes:

  • In-home Onboarding Service. Samsung has partnered with a well known on-demand consumer tech support company called HelloTech, which can send an expert to your home - or to a coffee shop, if you wish - to "answer all of your questions, help you get started with your phone, and show you everything it can do." This should be great for users who aren't particularly tech savvy. The Onboarding service is free with Premium Care, and is limited to one visit per month 
  • Coverage for accidental damage (drops, spills, cracked screens), and mechanical or electrical breakdowns due to normal wear and tear, even after the manufacturer's warranty expires
  • In-person replacement device swap. If your Galaxy S8 or S8+ gets damaged, you'll receive a "new or reconditioned device of like kind and quality." If the original phone can't be repaired, you'll keep the replacement device (limited to 3 replacements per year). Mind you, there is "a $99 deductible for each claim where the device has been damaged"
  • Access to customer service (by phone) 7 days a week
Normally, Samsung Premium Care will cost $11.99 per month, but buyers of the Galaxy S8 and Galaxy S8+ are getting a free 30-day trial. That's probably enough for anyone to decide if the monthly fee is worth it or not, and it's really nice for Samsung to offer this free trial. If you start paying for Premium Care after the trial period expires, but later change your mind about it, you can cancel at any time. All in all, if you're planning to purchase an S8, you have plenty of reasons to be glad about the launch of Premium Care.

What is Samsung Premium Care and why should Galaxy S8 owners be glad it exists?

Samsung says that Premium Care is exclusive to the Galaxy S8 and S8+, but we assume that owners of the upcoming Galaxy Note 8 will be able to use the service, too.

To be eligible for Premium Care, your Galaxy smartphone must be bought "from a Samsung authorized retailer or wireless carrier." You can check out every tiny detail about Premium Care, including FAQs and Terms & Conditions, by visiting Samsung's website at the source link below.

source: Samsung

Related phones

Galaxy S8
  • Display 5.8" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh(30h talk time)
Galaxy S8+
  • Display 6.2" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2450 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh(24h 3G talk time)

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29 Comments

1. dubaiboy78

Posts: 442; Member since: Sep 19, 2014

UAE samsung market sucks bigtime for not giving any freebies for pre order of s8/s8+!!!

2. Cat97

Posts: 1765; Member since: Mar 02, 2017

How about releasing an official screen protector that fits properly, instead of all that nonsense ?

10. Rampage_Taco

Posts: 1005; Member since: Jan 17, 2017

I know these stupid screens that only adhere to the top and bottom bezels are annoying. why can't the full screen be adhesive like on flat protectors?

25. gersont1000

Posts: 473; Member since: Mar 13, 2012

Exactly. It's one of the reasons I hated the edge on the S7 edge. I always like to have a tempered glass screen protector from day one or ASAP. Keeps me from spending on ripoff insurance (like this one from Samsung or any carrier insurance).

26. geordie8t1

Posts: 275; Member since: Nov 16, 2015

im confused, why cant you find a full screen protector for the S7Edge? they are on ebay for like $10, i had one that i bought on release day with my S7E and it was adhesive and fit the curved display almost right upto the side bezel, it lasted about 7 months during which time i had it in the sea and it still survived multiple times, it eventually did start to peel so i bout a new one, they are 3rd party of course not official but they did the job darn well all things considered...

27. Rampage_Taco

Posts: 1005; Member since: Jan 17, 2017

Was the adhesive on the entire glass or only along the edges of the protector?

29. andrewkb

Posts: 24; Member since: Jan 04, 2016

they do. if you buy the right ones. and get spray on ones. theyre usually higher quality and easier to fit perfectly as long as you have a steady hand

3. daddyd302

Posts: 48; Member since: Jul 17, 2008

So $276 Samsung PC vs Applecare+ which is $130 for 2 years? WTF is Samsung smoking?

5. kiko007

Posts: 7489; Member since: Feb 17, 2016

Cali Kush...

15. deleon629

Posts: 440; Member since: Oct 04, 2014

That Korean Kimchi Cush...

6. sissy246

Posts: 7000; Member since: Mar 04, 2015

A lot of that cost probably is the in home or where ever service, That can't be cheap. Look what a PC repair nerd charges. I called someone once that wanted $150 just to come to my house to check out my PC.

7. Tyrion_Lannister unregistered

Applecare+ doesn't cover most of these features.

21. Leo_MC

Posts: 6616; Member since: Dec 02, 2011

You have no idea what AC+ covers.

22. Tyrion_Lannister unregistered

I do. It costs $99 everytime anything breaks on your phone to repair it. Your earphone or speaker gets bad, and you shell out $99. That's bulls**t. Also no on-site support like Samsung.

24. Leo_MC

Posts: 6616; Member since: Dec 02, 2011

Indeed, you have no idea what AC+ covers... Come back after you read the program.

8. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

AppleCare+ is $129 + the deductible which is what? Carriers offer full device protection for $12 per month and the deductible varies between $175 ~ $200. AppleCare+ gives you 2 incidents. Samsung is giving 3. APpleCare is 129 + $29~$100 So Samsung is right in with the carriers and is offering more. Carriers arent gonna send anyone to your home. Time and gas aren't free dude! What you smoking?! Maybe you should stop smoking and read the facts.

9. kiko007

Posts: 7489; Member since: Feb 17, 2016

You need to calm the f**k down, bro.

28. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I am calm. What you smokin...lol

13. Nopers unregistered

Samsung phones are harder to repair than iPhones, form over function really >2x the cost seems excessive though. Not to mention the fact the devices themselves already cost a _lot_ more than the S7.

4. adi90

Posts: 554; Member since: Dec 21, 2015

Better get a good quality cover and take care of s8.

11. trojan_horse

Posts: 5868; Member since: May 06, 2016

"Better get a good quality cover and take care of s8." A good quality case isn't going to send a technician to your home to help you out with any questions and issues you have with a Galaxy S8! Did you even take a look at the features which Samsung Premium Care offers?

16. deleon629

Posts: 440; Member since: Oct 04, 2014

I think it was a practical joke: There's never been a reliable screen protector or case for the edge models lol

19. Rampage_Taco

Posts: 1005; Member since: Jan 17, 2017

I've never broken a single Edge screen and I've owned 3 different edge devices. all with different cases and multiple drops. It's all coincidence when a screen breaks, the Edge doesn't make it any more prone

12. Romantico3pe

Posts: 176; Member since: Sep 14, 2015

Wont cover screen burn in , so no for me

17. Phonehex

Posts: 751; Member since: Feb 16, 2016

It actually does.

14. Doakie

Posts: 2478; Member since: May 06, 2009

I'm happy ZTE included the Axon Passport 2.0 with the Axon 7 for free. Knowing there's a 2 year warranty with accident coverage thrown in is what tipped the scales in their favor for me. I'm still loving my Axon 7.

18. Phonehex

Posts: 751; Member since: Feb 16, 2016

No samsung pay, No iris scanner , no sexiest phone on the planet for you.

20. Rampage_Taco

Posts: 1005; Member since: Jan 17, 2017

Note 7 is still sexier

23. 23nikki1 unregistered

As much as I like the Idea, $12 per month is too much.

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