Samsung investigating Galaxy Fold display issues, won't delay the April 26 US launch

Samsung investigating Galaxy Fold display issues, won't delay the April 26 US launch
Samsung has probably learned a thing or two from the Galaxy Note 7 fiasco, but the Galaxy Fold is not one of those things. What was supposed to be a revolutionary product, the world's first folding smartphone, is now close to become a disaster. Samsung opened Galaxy Fold pre-orders last week and the expensive phone sold out in a matter of hours.

The South Korean company closed the pre-order page after the initial batch of 200,000 units was bought by early adopters. The thing is the Galaxy Fold is a pretty expensive device, so we expected Samsung to have tested the review units quite thoroughly. Those who want to be among the first to own one will have to come up with around $2,000, unless they work for a mainstream media channel or made a name for themselves and are now seen as important influencers in the tech world.

Samsung didn't offer Galaxy Fold review units to just every publication, but those that received the foldable smartphone were quite influential. The Verge, CNBC, Bloomberg and Marques MKBHD Brownlee are just some of the media channels that reported earlier today that their Galaxy Fold review units broke after just one day of use.

Some journalists reported a mysterious bulge that would appear along the crease in the middle. After a few more hours of use, the Galaxy Fold's display would give up and become unusable, as both dead pixels would pop up along the OLED panel.

 
In other cases, the phone's display would gradually turn black or the polymer layer that protects the screen would start to peel off. Samsung has failed to inform journalists and influencers that the polymer layer, which looks exactly like a regular screen protector, should not be removed because that would certainly damage the display.

Yet, some of them removed the polymer layer, thus damaging the display. However, the problem starts with the layer peeling off by itself, so the issue still needs to be addressed by Samsung.

This is what happens when marketing takes over


In a statement published by The Verge, Samsung is calling these “early Galaxy Fold samples,” so we can only hope the retail units aren't affected by these issues. The rest of the statement addresses half of the Galaxy Fold's display problems, but keeps the mystery about the other half:


Samsung investigating Galaxy Fold display issues, won't delay the April 26 US launch
All journalists and influencers experiencing these issues have already returned their broken Galaxy Fold units to Samsung and will get new ones. Meanwhile, Samsung said that the Galaxy Fold display would endure more than 200,000 folds and unfolds, but that's clearly not the case with these early sample units.

Hopefully, those 200,000 Galaxy Fold phones that people have pre-ordered last week aren't affected by these issues. And the South Korean company seems quite confident that the Galaxy Fold is a solid product that has no issues. 

Samsung is confident it can overcome these issues, so the US launch isn't postponed


In a statement for The Wall Street Journal, Samsung said that the April 26 Galaxy Fold launch in the United States is still happening and that it doesn't plan to delay the release, at least not until the current investigation is over.

Samsung has been working on a foldable smartphone for quite a long time, but while ideas are cheap, the execution is almost always expensive. We're not sure why these early sample units broke after just one day of use, but it's clear they weren't tested enough. We'll most likely learn more about the cause of these issues in the coming days, so don't ask for a refund yet if you've already pre-ordered the Galaxy Fold.

Related phones

Galaxy Fold
  • Display 7.3" 1536 x 2152 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 512 GB
  • Battery 4380 mAh(32h talk time)

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19 Comments

2. CreeDiddy

Posts: 2128; Member since: Nov 04, 2011

DOA and a POS! I’m not trying to be negative, but Samsung is doing more damage control by releasing this phone. If they release this phone, expect negative feedback for quite sometime. Also the foldable’s are going nowhere until Apple launches its product. Just that simple.

14. Sammy_DEVIL737

Posts: 1526; Member since: Nov 28, 2016

“Also the foldable’s are going nowhere until Apple launches its product. Just that simple.” Yes just like smart speaker went nowhere until Apple launched HomePod or wireless charger went nowhere until Apple launched Airp....oops.

16. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

Foldable phones, even those made by apple, will always be a niche. Samsung was stupid to make a phone nobody asked for.

18. oldskool50

Posts: 769; Member since: Mar 29, 2019

So it's stupid to try new things? Here is a fact for you, many inventions you enjoy and work well; 1st off no one ever asked for them. And second, early models sure failed, many times with catastrophic events including people dying. Did anyone ever ask for cars or planes? Nope, but both kills people. Were we stupid for making them?

3. Charlie2k

Posts: 112; Member since: Jan 11, 2016

"You are holding it wrong"... Ive looked at all the reviews and clearly all the influensers (any difference between being a influenser or journalist?) have tried peeling of the protective layer of the screen.

4. JRPG_Guy

Posts: 122; Member since: Jan 13, 2019

Another note debacle is coming

5. iloveapps

Posts: 582; Member since: Mar 21, 2019

Your folding it wrong! But its better than exploding phones. Hope Samsung fix this because the price is no joke and the company image gonna tarnish, like rushing or half baked products.

6. midan

Posts: 2585; Member since: Oct 09, 2017

"The South Korean company closed the pre-order page after the initial batch of 200,000 units was bought by early adopters." Where are you getting this 200,000? I can't find any other site mentioning this than you. No-one else than you know how many units there's been, other sites are guessing numbers like 30k. So i wonder where you getting it, 200,000 in one day in US alone sounds very big.

15. Vancetastic

Posts: 845; Member since: May 17, 2017

Interesting that this is all you are concerned with...

19. aegislash

Posts: 1454; Member since: Jan 27, 2015

Loooool, Midan is a smartphone sales numbers expert. Has all the insider info for all the top dogs (aka Samsung, Apple, etc) Do not question their intelligence or they will school your ass into place! Complete sarcasm in case that wasn’t detected.

21. Sammy_DEVIL737

Posts: 1526; Member since: Nov 28, 2016

If it’s Apple the news about high sales is correct, if it’s Samsung the news is fake - Typical Midan.

7. monkeyb

Posts: 386; Member since: Jan 17, 2018

“those that received the foldable smartphone were quite influential. ” I mean Unbox Therapy got their hands on it. So I would think every other so called “influencer” was given a review unit. I am really suprised to see that Samsung/maybe few Android fanboys are trying so hard to cover these mistakes by saying it is generation 1 or “atleast Samsung is trying”. Guess what, you do not pay $2000 to have these problems. And for gods sake stop comparing everything to Apple.

8. mcyener

Posts: 6; Member since: Nov 03, 2015

This issue is not a big surprise. All we know very well that, when new products are introduced some problems may emerge and generally they are fixed in next batches. By the way, I am not a Samsung fun but I always admire Samsung for being very bold to introduce new techs.

12. mcyener

Posts: 6; Member since: Nov 03, 2015

Correction in line 2: "fan" not "fun". Sorry...

10. Vyshak75

Posts: 64; Member since: Mar 03, 2016

The layer is not peeling off by itself. The reviewers are peeling it off... And there is only one report of slight bulge, which is from verge. Let's see...

11. SPASE

Posts: 257; Member since: May 03, 2013

That definitely looks like someone pried it with a flat head screwdriver lol.

13. vikingsfootball09

Posts: 111; Member since: Oct 02, 2013

doest look like a natural break to me...looks more like the reviewer tried to peel the screen protector off where the fold indentation is located at, placed something under it and tried to pry it off, possibly a flat tip screwdriver LOL... from videos ive seen, machine that tested the screen to open and close many times in repeat mode...did not result in any type of damage...but the photo above shows a forced damaged more than a natural one.

17. oldskool50

Posts: 769; Member since: Mar 29, 2019

Out of 3 issues i saw, only 1 can be fixed easily. For one, make sure whatever that layer is on the display, some stupid idiot doesn't peel it off. Even though it says not too on the box, the reviewers peeled it anyways to likely make the device look bad. Or maybe they are so stupid that following instructions is foreign to them. Debris getting into the hinge and possible a display not working after bending it, I don't see that as fixable. The polymer substrate used for the display isn't designed to handle what is being thrown at it and even Samsung admitted that the bending display substrate was an issue. They tried to design the hinge to deal with it, and it simply is not a really good design. They can't cover where the display folds, or that defeats the purpose of trying to have a full display. The other issue is that ugly notch in the corner. Sure yes you have a large viewing area, but the thing didn't need cameras inside. The They could have put those 2 cameras on the front outside where they have one and eliminated the need for a notch. The device simply doe not need face unlock. face unlock is less secure than any other form of bio-metrics. I know they have to make the product available for sale, but this was a product we don't nee; though is a good idea on paper. But it needs more engineering to get it better. I am sure they were already aware of these potential issues. Which is why there was a warning label on the box that the stupid reviewers either failed to read, or purposely disobeyed. I'm going with firmly just disobeyed, because they wanted to see what would happen.

20. scarface21173

Posts: 638; Member since: Aug 17, 2014

Reviewers took the screen cover off for attention, youtube views to make money. And gain a load of subscibers. thats my view anyways.

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