Rumor: New feature called Google Support allows chat agents access to view your screen

Imagine how much easier troubleshooting your Nexus phone would be if a Google chat agent could have the ability to view the display on your handset. In addition to working out a problem, this would make it much easier for new Android users to learn how to set up their Nexus phone.

According to a report published on Friday, such a service is coming to the new Nexus phones expected to be released later this year. The feature will be dubbed Google Support. A mockup of a screenshot for the feature says that it "allows the agent to see your screen."

What is unclear is whether the Google chat agent will be able to do more than just view your screen, perhaps manipulating it as well. At the same time, directions might be sent out to a chat box, or heard through the phone's speaker.

Google provides support to Nexus devices only, so if Google Support is a legitimate new feature, expect to see it on Nexus models only. Speaking of which, we could see two Nexus handsets launched later this year with both 5-inch and 5.5-inch models manufactured by HTC.

source: AndroidPolice

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19 Comments

2. kefalin

Posts: 292; Member since: Feb 08, 2015

Its something like LG has. Not a bad thing.

7. Orion78

Posts: 197; Member since: Mar 27, 2014

Ummmm where are you getting 5.5 from? Is that confirmed? Nope.

24. Alan01

Posts: 614; Member since: Mar 21, 2012

That is why the sentence says "We could see..." Regards, Alan F.

8. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Nice, Google finally making its own version of TeamViewer Host on the Play Store...that said, I'd never ask for support from a spyware while giving them my true details, much less full access to my device, so, this is just another google product I'll never use.

9. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

Yeah, this is something I would never allow and it would be disabled as soon as it came out of the box.

10. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Wonder if they'll pull another "google+" move with it, forcing everyone to sign up to keep using services that were never reliant on it in the first place: https://goo.gl/Utg85U

12. Scott93274

Posts: 6033; Member since: Aug 06, 2013

Kinda like how Apple forces people to use iTunes to add and remove files from their device?

19. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Not quite the same, iDevices have always been reliant on that bloatware from day 1.

16. trojan_horse

Posts: 5868; Member since: May 06, 2016

Right. This Google Support is privacy-invading!

15. TrackPhoneUser

Posts: 256; Member since: Oct 21, 2015

I don't want tech support seeing all of my pr0n.

22. Tondern

Posts: 164; Member since: Feb 23, 2015

I don't care about this feature I just wish Google and HTC build two amazing phones so you'll have no doubt what your next phone will be. I can't take any more Sammy bloat, my S6 is installing new s**t on my phone every week without my consent.

23. tedkord

Posts: 17356; Member since: Jun 17, 2009

Check if you have DTIgnite installed. If you do, disable it.

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