RIP, Nextbit Robin: latest software update destroys our unit

Best accessory for your Nextbit Robin? Nah, it was probably just an isolated issue. But still...

Best accessory for your Nextbit Robin? Nah, it was probably just an isolated issue. But still...


UPDATE: Nextbit has gotten back to us, ensuring us that the issue should be isolated to our unit only. Apparently, being a media review unit, it's been running a version of the software that's different from the one on retail units.

Funny how fate likes to play its sinister little tricks on us. One minute your phone receives a software update meant to improve power management — always a cause for celebration — the other it overheats and leaves this world for good. Officially joining the clouds today is the so-called cloud phone, the Nextbit Robin. In what has been a most unfortunate closure to our otherwise happy coexistence, our Robin unit here at the PhoneArena offices suffered a critical overheat issue today after receiving the latest software update from Nextbit.

The update, which Nextbit promised last month and succeeded in delivering on time (admittedly not in the best way possible), is supposed to improve the camera, speakers, and overall power management, leading to better battery life and performance. It's a big, 450 MB piece of software which many early adopters of the Robin have been looking forward to. In our review, I noted that the phone tends to heat up quite a bit during even some mundane tasks like web browsing, so obviously there was a problem with how it handled load, which Nextbit was willing to address. Unfortunately, soon after downloading the update, the Robin restarted and never booted up again. After an unsuccessful attempt at powering it up, a faint smell of burning electronics appeared, followed by a burning sensation on my fingers, which were holding the phone.

A slight warp occurred where the Robin got really hot.

A slight warp occurred where the Robin got really hot.


For a moment there, I thought the Robin may combust into flames, but the plastic shell — which I do find inspiringly pretty — managed to withstand the heat and retain its entirety. Only a slight portion of the bottom bezel was later found out to have warped just a bit from the heat. Nevertheless, we had our fire-extinguisher at the ready throughout the day.

I hope this is just an isolated issue with our unit, but just in case, you might want to hold off running the update procedure on your Robins for the time being.



FEATURED VIDEO

24 Comments

1. supracer

Posts: 26; Member since: Jul 21, 2015

Pics or it didn't happen

4. greenelektron

Posts: 537; Member since: Sep 10, 2014

Yeah show the PROOF!

6. Ray.S

Posts: 436; Member since: Jul 19, 2011

Added a close-up photo showing the warped part.

16. Scott93274

Posts: 6021; Member since: Aug 06, 2013

Damn, this is just very disappointing. Not that I had any intention of getting this phone, but it was an example of OEMs thinking outside the box and offering consumers a unique take on the Android OS. I really hope that you just had a defective device and that the majority of the phones won't experience this issue... but I somehow doubt it.

2. 27satz

Posts: 158; Member since: Apr 28, 2014

Can't u post pic?

3. phillip.phillip

Posts: 50; Member since: Dec 09, 2015

Can we have pics please?

5. UglyFrank

Posts: 2188; Member since: Jan 23, 2014

Imagine if they used the S810 instead of the S808

7. WPX00

Posts: 509; Member since: Aug 15, 2015

It would be a huge warp lol

24. Furbal unregistered

Looking forward to a 652/64 gb version. I actually love the way this thing looks

8. legiloca

Posts: 1673; Member since: Nov 11, 2014

I lol'd after reading "Officially joining the clouds today is the so-called cloud phone" the irony is too strong in this one. :'D

9. nebula

Posts: 1009; Member since: Feb 20, 2015

I hope it safely transited to cloud.

10. ph00ny

Posts: 1976; Member since: May 26, 2011

Ray S. writing two consecutive android issue articles in a day Mind blown

14. legiloca

Posts: 1673; Member since: Nov 11, 2014

comeback is real!

18. ibend

Posts: 6747; Member since: Sep 30, 2014

and both are on PA's phone (I guess its inside their office).. tomorrow he'll destroy another 2 android phones, just wait, lol

11. yoosufmuneer

Posts: 1518; Member since: Feb 14, 2015

I think they uploaded the Phone itself to the Cloud

12. natypes

Posts: 1110; Member since: Feb 02, 2015

That's unfortunate. Hope it is isolated.

15. SYSTEM_LORD

Posts: 1168; Member since: Oct 05, 2015

It is. I don't think anyone else has come out with any article about the Robin turning red

17. Scott93274

Posts: 6021; Member since: Aug 06, 2013

Maybe, but it's not like it's from a popular manufacturer so having a smaller user base can give the false impression that the issue is limited where in fact it's just taking time for reports to make it to the media due to there only being so few headsets to account for to begin with.

13. drifter77

Posts: 400; Member since: Jun 12, 2015

One of my pet peeves with phones in general.. overheating devices.

19. ryandt220

Posts: 13; Member since: Jul 11, 2015

Your unit sounds like it was defective in the first place. Mine has never had the heat issues that you said were present at the time of your review. The strange lag that you said it had was also unnoticeable to me. The new update is amazing, with battery life being the most noticeable improvement. No heat issues so far. I wish you could get another unit and do an updated review.

20. MotoFoner

Posts: 34; Member since: May 11, 2015

Thank you, Robin shill.

21. ryandt220

Posts: 13; Member since: Jul 11, 2015

Um, you obviously don't have the phone, otherwise you wouldn't be making an unintelligent troll coment like that.

22. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

Robin couldn't handle the load? That's what Batman said... Oh, I'm such a Joker!

23. JumpinJackROMFlash

Posts: 464; Member since: Dec 10, 2014

The NextBit the dust...

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.