RIP, Nextbit Robin: latest software update destroys our unit
posted by Ray S. / Apr 28, 2016, 10:23 AM
UPDATE: Nextbit has gotten back to us, ensuring us that the issue should be isolated to our unit only. Apparently, being a media review unit, it's been running a version of the software that's different from the one on retail units.
Funny how fate likes to play its sinister little tricks on us. One minute your phone receives a software update meant to improve power management — always a cause for celebration — the other it overheats and leaves this world for good. Officially joining the clouds today is the so-called cloud phone, the Nextbit Robin. In what has been a most unfortunate closure to our otherwise happy coexistence, our Robin unit here at the PhoneArena offices suffered a critical overheat issue today after receiving the latest software update from Nextbit.
The update, which Nextbit promised last month and succeeded in delivering on time (admittedly not in the best way possible), is supposed to improve the camera, speakers, and overall power management, leading to better battery life and performance. It's a big, 450 MB piece of software which many early adopters of the Robin have been looking forward to. In our review, I noted that the phone tends to heat up quite a bit during even some mundane tasks like web browsing, so obviously there was a problem with how it handled load, which Nextbit was willing to address. Unfortunately, soon after downloading the update, the Robin restarted and never booted up again. After an unsuccessful attempt at powering it up, a faint smell of burning electronics appeared, followed by a burning sensation on my fingers, which were holding the phone.
For a moment there, I thought the Robin may combust into flames, but the plastic shell — which I do find inspiringly pretty — managed to withstand the heat and retain its entirety. Only a slight portion of the bottom bezel was later found out to have warped just a bit from the heat. Nevertheless, we had our fire-extinguisher at the ready throughout the day.
I hope this is just an isolated issue with our unit, but just in case, you might want to hold off running the update procedure on your Robins for the time being.
Posts: 26; Member since: Jul 21, 2015
Pics or it didn't happen
posted on Apr 28, 2016, 10:28 AM 4
Posts: 438; Member since: Jul 19, 2011
Added a close-up photo showing the warped part.
posted on Apr 28, 2016, 10:48 AM 14
Posts: 6025; Member since: Aug 06, 2013
Damn, this is just very disappointing. Not that I had any intention of getting this phone, but it was an example of OEMs thinking outside the box and offering consumers a unique take on the Android OS. I really hope that you just had a defective device and that the majority of the phones won't experience this issue... but I somehow doubt it.
posted on Apr 28, 2016, 7:13 PM 0
Posts: 2188; Member since: Jan 23, 2014
Imagine if they used the S810 instead of the S808
posted on Apr 28, 2016, 10:43 AM 10
Posts: 1986; Member since: May 26, 2011
Ray S. writing two consecutive android issue articles in a day Mind blown
posted on Apr 28, 2016, 11:13 AM 2
Posts: 1110; Member since: Feb 02, 2015
That's unfortunate. Hope it is isolated.
posted on Apr 28, 2016, 12:33 PM 1
Posts: 1168; Member since: Oct 05, 2015
It is. I don't think anyone else has come out with any article about the Robin turning red
posted on Apr 28, 2016, 1:02 PM 0
Posts: 6025; Member since: Aug 06, 2013
Maybe, but it's not like it's from a popular manufacturer so having a smaller user base can give the false impression that the issue is limited where in fact it's just taking time for reports to make it to the media due to there only being so few headsets to account for to begin with.
posted on Apr 28, 2016, 7:16 PM 1
Posts: 13; Member since: Jul 11, 2015
Your unit sounds like it was defective in the first place. Mine has never had the heat issues that you said were present at the time of your review. The strange lag that you said it had was also unnoticeable to me. The new update is amazing, with battery life being the most noticeable improvement. No heat issues so far. I wish you could get another unit and do an updated review.
posted on Apr 28, 2016, 10:04 PM 0
Posts: 34; Member since: May 11, 2015
Thank you, Robin shill.
posted on Apr 29, 2016, 12:04 AM 1
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