RIM clarifies the recall of 935 BlackBerry PlayBooks - PhoneArena

RIM clarifies the recall of 935 BlackBerry PlayBooks

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RIM clarifies the recall of 935 BlackBerry PlayBooks
Yesterday, we told you about the Staples memo, which warned of 935 faulty BlackBerry PlayBooks. But at the time, RIM hadn't explained what exactly was faulty. Today, RIM sent the following clarifying statement to CrackBerry:

"RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up.

The majority of the affected devices are still in the distribution channel and haven't reached customers. RIM is working to replace the affected devices.

In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance."

So, to RIM's credit, it sounds like the problem wasn't a combustion-prone battery or a major design flaw. It also means that if you've already been using your PlayBook successfully, then you don't need to check your SKU against the list of affected units. Public relations crisis: averted.

source: CrackBerry
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