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  • Some OnePlus 5 units are having scrolling issues, upside down display panel a likely culprit

Some OnePlus 5 units are having scrolling issues, upside down display panel a likely culprit

Some OnePlus 5 units are having scrolling issues, upside down display panel a likely culprit

Some users of the OnePlus 5 are reporting that their device screens are behaving in a weird fashion when scrolling. Namely, a stretching effect can be easily noticed when items on the display are moving vertically. This video is one of the better demonstrations of this phenomenon, which, curiously enough, does not appear to affect every unit.

And as it turns out, one of the two units at the PhoneArena office actually exhibits the problem, while the other doesn't (edit: further testing proved this to be false, both of our units actually exhibit the problem). Right now, there seem to be several theories as to why the phenomenon occurs: the finger has been pointed at both the phone's software and hardware, though we're more inclined to believe the latter theory.

As one reddit user points out, the issue is not visible when you turn the phone upside down, while other devices which do not normally exhibit such behavior start doing it once you rotate them 180 degrees. We successfully tested this claim with two different devices: a OnePlus 3T which has the very same display panel as the OnePlus 5, and an HTC 10, which is equipped with an LCD panel instead of an AMOLED one. Meaning, the affected OnePlus 5 units may actually have their displays mounted in the wrong orientation, a problem which most probably cannot be fixed by a software update.

As for why screen stretching is occurring with an upside down display, the answer could lie in the way screens refresh: there is a delay between the time a pixel on the top end of a screen and one on the bottom refresh, which is for whatever reason (Psychology? Some quirk of the way human vision works? We'll leave the theorizing up to other people) compensated for in the correct orientation. However, when turning the display around, the bottom pixels refresh first, resulting in the illusion of a stretched image.

At least one user on the OnePlus forums claims to have been contacted by the company, which is reportedly "looking into the problem," though no official statement regarding the issue has been given yet. We have also contacted OnePlus, and we'll make sure to update you when we get more information. Meanwhile, users of the OnePlus 5 can share whether they're experienced the problem in the comments below.

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posted on 29 Jun 2017, 04:07 13

1. Myphoneisonfire (Posts: 396; Member since: 05 Sep 2016)


Hahaha @ all the suckers who are paying 500 to run benchmarks...fell happy about it and then repeat ..fell happy about 8gb ram and do nothing else on that s**tty phone. Oneplus is junk and will remain so. Again 4 or 5 months later they'll sob to death when Oneplus 5T comes out.

posted on 29 Jun 2017, 04:31 5

2. parasshah100 (Posts: 63; Member since: 01 Jan 2016)


Nope they'll justify that 10GB of ram is better than 8GB of ram and how 10GB of Ram is so useful to them and tell you about how OP5T is cheaper at 600 USD than the S8 and iPhone and so its always going to be better, coz cheaper is better always.

posted on 29 Jun 2017, 04:35 5

3. parasshah100 (Posts: 63; Member since: 01 Jan 2016)


And all reviewers will give a free pass to the phone saying that OP is a 'small company'.

posted on 29 Jun 2017, 13:46 1

17. NarutoKage14 (Posts: 890; Member since: 31 Aug 2016)


They give Apple constant free passes even though it's a global conglomerate. Just saying.

posted on 29 Jun 2017, 04:49 2

4. iDroidPhony (Posts: 48; Member since: 21 Sep 2016)


Is it not an OP5 feature?

posted on 29 Jun 2017, 04:51

5. S8PlusIsBoss (Posts: 32; Member since: 22 Apr 2017)


All the bargain basement group discount low budget buying losers are going to make excuses now about this worthless junk.

posted on 29 Jun 2017, 05:16 2

6. AmashAziz (Posts: 1602; Member since: 30 Jun 2014)


Why the heck does oneplus have to install the display in the wrong orientation? Doesn't even make sense.

posted on 29 Jun 2017, 05:38 4

7. Mellow (Posts: 17; Member since: 27 Mar 2017)


Lots of hardware defects Antenna Issues, Display jello effect & camera lens paint peeling.

Seems like OnePlus 5 is designed only to run benchmarks.

posted on 29 Jun 2017, 06:18 2

8. pacattack81 (Posts: 127; Member since: 08 Dec 2016)


I can confirm my device has the issue. However, I didn't notice it until seeing the video. Kinda makes me feel like I would have rather not seen it because now I notice it all the time.

posted on 29 Jun 2017, 06:52 4

9. Phonehex (Posts: 378; Member since: 16 Feb 2016)


OnePlus 5 is a benchmarking test bench phone. LOL . What garbage. Especially scum OP5 uses last years same exact display which was such a avg panel. Sad bunch of discount "dumbf*ck" dummies will fall to to sham called OP5

posted on 29 Jun 2017, 09:48

10. pacattack81 (Posts: 127; Member since: 08 Dec 2016)


Scrolling issue aside...There's a lot to like here. It's lightweight, skinny, it doesn't heat up, performance is perfect in apps I've tried, much faster than on other devices, they do a good job with the night read mode unlike some other companies, the AMOLED display in srgb mode is nice. If they messed up hardware or software the company will fix it and replace.

posted on 29 Jun 2017, 10:16 1

11. gehrig (Posts: 383; Member since: 17 Apr 2014)


#ScrollGate

posted on 29 Jun 2017, 11:59

12. Walkermoon (Posts: 13; Member since: 22 Aug 2015)


My S7 edge works and scrolls perfectly fine even when upside down. Try another excuse.

posted on 29 Jun 2017, 12:12

13. pacattack81 (Posts: 127; Member since: 08 Dec 2016)


I tried on 2 phones if I turn them upside down I see the jelly effect. Not that it really matters considering we don't use our phones upside down.

posted on 29 Jun 2017, 13:14

14. diggie32 (banned) (Posts: 388; Member since: 03 Apr 2016)


Lol @ all the jealous S8 owners and poor Moto owners.

posted on 29 Jun 2017, 13:41 2

15. Myphoneisonfire (Posts: 396; Member since: 05 Sep 2016)


S8 owners are jealous of OP5? Poor guy. You really must have purchased a Jello Oneplus 5. Don't CRY. This too shall pass.

If this comment is blurry on your jello screened Oneplus 5. Try reading with the phone upside down.
.

posted on 29 Jun 2017, 13:43

16. diggie32 (banned) (Posts: 388; Member since: 03 Apr 2016)


No one forgot about the red tinted S8 screens. Or the exploding Note 7. As long as your happy with your bloatware infested and skinned Samdung device, feel free to bash the OP5 to feel better ;)

posted on 29 Jun 2017, 13:53

18. diggie32 (banned) (Posts: 388; Member since: 03 Apr 2016)


Hope your S8 didnt stutter and lag too much scrolling down the comments, don't want to stress that phone too much, or you might get a random reboot

posted on 30 Jun 2017, 01:22 1

19. Myphoneisonfire (Posts: 396; Member since: 05 Sep 2016)


Hahahahaha , So you actually are one of the suckers who bought a benchmark Oneplus 5 . Hahahahahahahaha

Hahahahahahahahahahahha.

Why cheap out over a little cash. Spend more and go premium.

Oneplus 5.....

LMAO

posted on 30 Jun 2017, 07:43

20. nowuseeme (Posts: 12; Member since: 13 Oct 2014)


I am returning my one plus 5. i can see this issue affecting me. shall go for lg g6. its almost same price and offers a lot more in real life than stupid processor and ram which is of no use to me

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