Some OnePlus 5 units are having scrolling issues, upside down display panel a likely culprit

Some OnePlus 5 units are having scrolling issues, upside down display panel a likely culprit

Some users of the OnePlus 5 are reporting that their device screens are behaving in a weird fashion when scrolling. Namely, a stretching effect can be easily noticed when items on the display are moving vertically. This video is one of the better demonstrations of this phenomenon, which, curiously enough, does not appear to affect every unit.

And as it turns out, one of the two units at the PhoneArena office actually exhibits the problem, while the other doesn't (edit: further testing proved this to be false, both of our units actually exhibit the problem). Right now, there seem to be several theories as to why the phenomenon occurs: the finger has been pointed at both the phone's software and hardware, though we're more inclined to believe the latter theory.

As one reddit user points out, the issue is not visible when you turn the phone upside down, while other devices which do not normally exhibit such behavior start doing it once you rotate them 180 degrees. We successfully tested this claim with two different devices: a OnePlus 3T which has the very same display panel as the OnePlus 5, and an HTC 10, which is equipped with an LCD panel instead of an AMOLED one. Meaning, the affected OnePlus 5 units may actually have their displays mounted in the wrong orientation, a problem which most probably cannot be fixed by a software update.

As for why screen stretching is occurring with an upside down display, the answer could lie in the way screens refresh: there is a delay between the time a pixel on the top end of a screen and one on the bottom refresh, which is for whatever reason (Psychology? Some quirk of the way human vision works? We'll leave the theorizing up to other people) compensated for in the correct orientation. However, when turning the display around, the bottom pixels refresh first, resulting in the illusion of a stretched image.

At least one user on the OnePlus forums claims to have been contacted by the company, which is reportedly "looking into the problem," though no official statement regarding the issue has been given yet. We have also contacted OnePlus, and we'll make sure to update you when we get more information. Meanwhile, users of the OnePlus 5 can share whether they're experienced the problem in the comments below.

Related phones

5
  • Display 5.5" 1080 x 1920 pixels
  • Camera 16 MP / 16 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2457 MHz
  • Storage 128 GB
  • Battery 3300 mAh

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17 Comments

1. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

Hahaha @ all the suckers who are paying 500 to run benchmarks...fell happy about it and then repeat ..fell happy about 8gb ram and do nothing else on that s**tty phone. Oneplus is junk and will remain so. Again 4 or 5 months later they'll sob to death when Oneplus 5T comes out.

2. parasshah100

Posts: 70; Member since: Jan 01, 2016

Nope they'll justify that 10GB of ram is better than 8GB of ram and how 10GB of Ram is so useful to them and tell you about how OP5T is cheaper at 600 USD than the S8 and iPhone and so its always going to be better, coz cheaper is better always.

3. parasshah100

Posts: 70; Member since: Jan 01, 2016

And all reviewers will give a free pass to the phone saying that OP is a 'small company'.

17. NarutoKage14

Posts: 1312; Member since: Aug 31, 2016

They give Apple constant free passes even though it's a global conglomerate. Just saying.

4. iDroidPhony

Posts: 59; Member since: Sep 21, 2016

Is it not an OP5 feature?

5. S8PlusIsBoss

Posts: 32; Member since: Apr 22, 2017

All the bargain basement group discount low budget buying losers are going to make excuses now about this worthless junk.

6. AmashAziz

Posts: 2893; Member since: Jun 30, 2014

Why the heck does oneplus have to install the display in the wrong orientation? Doesn't even make sense.

7. Mellow

Posts: 19; Member since: Mar 27, 2017

Lots of hardware defects Antenna Issues, Display jello effect & camera lens paint peeling. Seems like OnePlus 5 is designed only to run benchmarks.

9. Phonehex

Posts: 754; Member since: Feb 16, 2016

OnePlus 5 is a benchmarking test bench phone. LOL . What garbage. Especially scum OP5 uses last years same exact display which was such a avg panel. Sad bunch of discount "dumbf*ck" dummies will fall to to sham called OP5

11. gehrig

Posts: 423; Member since: Apr 17, 2014

#ScrollGate

12. Walkermoon

Posts: 38; Member since: Aug 22, 2015

My S7 edge works and scrolls perfectly fine even when upside down. Try another excuse.

14. diggie32

Posts: 388; Member since: Apr 03, 2016

Lol @ all the jealous S8 owners and poor Moto owners.

15. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

S8 owners are jealous of OP5? Poor guy. You really must have purchased a Jello Oneplus 5. Don't CRY. This too shall pass. If this comment is blurry on your jello screened Oneplus 5. Try reading with the phone upside down. .

16. diggie32

Posts: 388; Member since: Apr 03, 2016

No one forgot about the red tinted S8 screens. Or the exploding Note 7. As long as your happy with your bloatware infested and skinned Samdung device, feel free to bash the OP5 to feel better ;)

18. diggie32

Posts: 388; Member since: Apr 03, 2016

Hope your S8 didnt stutter and lag too much scrolling down the comments, don't want to stress that phone too much, or you might get a random reboot

19. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

Hahahahaha , So you actually are one of the suckers who bought a benchmark Oneplus 5 . Hahahahahahahaha Hahahahahahahahahahahha. Why cheap out over a little cash. Spend more and go premium. Oneplus 5..... LMAO

20. nowuseeme

Posts: 12; Member since: Oct 13, 2014

I am returning my one plus 5. i can see this issue affecting me. shall go for lg g6. its almost same price and offers a lot more in real life than stupid processor and ram which is of no use to me

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