OnePlus admits it collects private data of smartphone users, promises to stop by the end of October


OnePlus has just issued an official statement regarding the recent reports that claim the company's OxygenOS collects private data of those using OnePlus smartphones. The most important thing is OnePlus admitted it collects data from users, but the Chinese company explained the reason behind its decision.

First off, OnePlus says its OxygenOS smartphones transmit analytics in two different streams: usage analytics and device information. According to OnePlus, these are necessary to “better understand general phone behavior and optimize OxygenOS for better overall user experience.”

Furthermore, OnePlus owners can opt-out of usage analytics collection by heading to Settings / Advanced / Join user experience program. However, users can't avoid device information collection, which is supposed to help OnePlus to provide “after-sale support.”

The good news is OnePlus promised that by the end of October, all its smartphones running OxygenOS will be added a prompt in the setup wizard which will ask users if they want to join the company's user experience program.

Moreover, the company claims it will no longer collect telephone numbers, MAC addresses and Wi-Fi information going forward. Finally, OnePlus says that it only did it to “better serve” its users. 

source: OnePlus

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61 Comments

1. Martineverest

Posts: 521; Member since: Oct 27, 2015

they just shot themselves.....they will surely lose fans

3. trojan_horse

Posts: 5868; Member since: May 06, 2016

And what guarantees that they'll indeed stop, after October? Ths Chinese law which compels Chinese OEMs won't just stop in OnePlus' command.

9. Nopers unregistered

It's not that hard to proof read two sentences. Make sure you sentences actually make sense before you post.

11. nepalisherpa

Posts: 338; Member since: Jul 17, 2015

Like yours, right?

16. AxelFoley unregistered

I love when you all do this. When idiots try to grammar-check the results are usually hilarious.

28. Pitrich

Posts: 239; Member since: Apr 13, 2016

Your dumbass just messed up a sentence , that's why you should stfu. For all you know English may be someone's second language. It's a comment not a thesis paper

37. you_sukk_it

Posts: 219; Member since: Apr 11, 2017

grammar nazi is out to shame people shamed himself! forget the grammar, the bigger part is that internet is INTERNATIONAL so if youre dim witted to think that everyone are english native speakers, youre just a clown. and this goes to EVERY website. many people from around the world visit every site.DA I wonder if you speak the language the others speak so well?

14. cncrim

Posts: 1586; Member since: Aug 15, 2011

The damn reason I won't by any Chinese phone.

39. SaRPeR

Posts: 141; Member since: Mar 02, 2017

Google and Apple also both collect user information.

60. you_sukk_it

Posts: 219; Member since: Apr 11, 2017

HELL YES THEY DO! if all those naive sheeple think apple is all caring about their privacy, some dumb asz mutherfeckers there!

48. bwebmasta

Posts: 8; Member since: Jun 21, 2017

All phones are Chinese. You do realize that right? Apple is Chinese. Motorola (Lenovo) is Chinese. Google phones are Chinese. Sony phones are probably the only Japanese phones period. I think you should look at facts of where phones are manufactured.

55. ravikrak

Posts: 5; Member since: Aug 02, 2017

Only good made us, rest all made in china. So adjust with that..

18. jacky899

Posts: 430; Member since: May 16, 2017

Nah this is nothing that out of the ordinary. Almost any software you download online for your PC will steal much more personal data than this. At least this is not like Samsung and LG TVs that record your living room conversations and bedroom conversations/sounds and sends the unencrypted data back to their server and their parties. Now that is intrusive surveillance at its worst. I remember FTC had to step in and now there's options to disable the surveillance but some folks say even then you are vulnerable to be spied on. But even now the eavesdropping is enabled by default unless the user knows how to turn it off on the TV.

29. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

Breaking news! Google has been collecting your data even before Android came into existence.

38. you_sukk_it

Posts: 219; Member since: Apr 11, 2017

the last nail in the coffin for sales for this phone.

2. Busyboy

Posts: 731; Member since: Jan 07, 2015

Makes you wonder how many manufacturers are doing similar things and haven't been caught yet.

4. trojan_horse

Posts: 5868; Member since: May 06, 2016

I reckon almost all of them do it. Yikes, it isn't even news anymore.

44. JC557

Posts: 1918; Member since: Dec 07, 2011

Yup, motorola does this by default as well under the guise of helping them to improve their products. I'm pretty sure most OEMs do this as well as many app creators, all under the "improve their products" schtick.

45. raky_b

Posts: 384; Member since: Jul 02, 2014

Just think abot size of information that Google have abot all of us android users....phone info(all of it), pictures,contacts, where wee are, all apps that we use, web sites that we are visitig,what you are writing and to who...same thing goes for Apple, Facebook is not far behind,like many others...and if someone want's to be "free",he/she shoud just give up from technology, and move to south pole (there is no that many cameras that are waching us out there) Now, off couse i don't belive to OP , and i don't want that they too have so many info about me, but who gives a f%ck...i've got nothing to hide, and i am acctualy feeling like a f%cking star, when all of them want's to know so much about me :) Kim K. and Kanye...move bit%hes, you'ree on my way.... hahhahahaha

6. Hollowmost

Posts: 421; Member since: Oct 10, 2017

I was right ... OnePlus hype should die ... Right now

8. Cat97

Posts: 1861; Member since: Mar 02, 2017

It's Chinese...what do you expect ? :)

10. Plasticsh1t

Posts: 3100; Member since: Sep 01, 2014

"The company claims it will no longer collect telephone numbers, MAC addresses and Wi-Fi information going forward". And I will no longer support oneplus from now on. This is the first and last one plus device I will ever buy. Screw you one plus.

12. toukale

Posts: 624; Member since: Jun 10, 2015

Why do they need phone numbers, address books, MAC addresses, wi-fi info. etc.

17. Cat97

Posts: 1861; Member since: Mar 02, 2017

For the Chinese NSA.

15. sirohunter

Posts: 193; Member since: Sep 23, 2017

Oneplus going down the drain.... their attempt of building hype by making the OP5 unavailable on their website is absurd. Rumor has it that the 5T is gonna come out. This is a perfect example of how desperate the company is to come out with new products every...what? not even 6 months? I used to be a OP fan when they first released the one plus one, then had the one plus two and after that things started going south.

19. MrShazam

Posts: 987; Member since: Jun 22, 2017

Still wondering what exactly makes this different from apple's diagnostics data, Samsung's user experience improvement program, or google's endless data-mining points in android that need to be controlled via XPrivacy if you actually care about privacy...besides the brand name of course.

20. sirohunter

Posts: 193; Member since: Sep 23, 2017

Must be something more serious than that since it has raised concerns among customers...

22. worldpeace

Posts: 3127; Member since: Apr 15, 2016

Basically, all is same, they just want to collect data (running app/service list, crash log, app behaviour, etc) when something crash/glitchy , so they can fix it in the next update. But some of them ask permission while other don't (if you ever setup win10 on your own, you must remember lots of checkboxes about joining customer experiences that you need to uncheck, it's checked by default and appear at least 5 times in different window dialog). And most of them obviously didn't send "phone numbers, address books, MAC addresses, wi-fi info" to their server

23. Plasticsh1t

Posts: 3100; Member since: Sep 01, 2014

#19 Did you manage to get xposed in your note 8? Xposed became official in the nougat version but I don't know if Samsung is supported.

31. MrShazam

Posts: 987; Member since: Jun 22, 2017

I'm currently having issues getting the systemless XPosed working on my Exynons Note 8: https://forum.xda-developers.com/galaxy-note-8/help/systemless-xposed-exynos-note-8-t3686862/post74114848#post74114848 But strangely, installing the non-systemless version works fine. Either way, I'm thinking I'll just stick with the non-systemless version and keep checking back on the systemless every now and then to see if its finally working.

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